NovelVox

    OverviewSuggest Edit

    NovelVox is a designer of software products. Its products include agent desktops, universal connectors, contact center wallboards, agent scripting tools, embedded CTI Connectors, and other products. The company serves banking, telecoms, logistics and travel, healthcare, government, education, and retail industries.
    TypePrivate
    Founded2009
    HQFaridabad, INMap
    Websitenovelvox.com
    Employee Ratings4.1More
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    Employees (est.) (May 2022)130(+9%)
    Cybersecurity ratingDMore
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    Key People/Management at NovelVox

    Amit Gandhi

    Amit Gandhi

    Founder and CEO
    Manish Rai

    Manish Rai

    Director – Business and Delivery
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    NovelVox Office Locations

    NovelVox has offices in Faridabad, Bethesda, Riyadh, Dubai and in 1 other location
    Faridabad, IN (HQ)
    6th Floor, SSR Corporate Park, Mathura Rd, Ekta Nagar
    London, GB
    10 Barley Mow Passage, Chiswick
    Bethesda, MD, US
    10411 Motor City Dr #500
    Show all (5)

    NovelVox Financials and Metrics

    Summary Metrics

    Founding Date

    		2009

    NovelVox Cybersecurity Score

    Cybersecurity ratingPremium dataset

    D

    69/100

    Learn more about our premium products
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    NovelVox Online and Social Media Presence

    NovelVox's Trends

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    NovelVox Blogs

    May 23, 2022

    Core CX Challenges for Banking Contact Centers and How Unified Agent Desktop Overcome Them

    Banking today looks nothing like it did in years past. The smartphone has largely replaced the teller window as the main point of contact between a bank and its customer. Transactions and customer service requests now occur online at the customer’s convenience—well outside of banking hours. And ther…
    May 12, 2022

    Mobilizing Agents with Unified Agent Desktop for a Delightful CX

    The world has come a long way in terms of customer service. Personalization has become the most effective way to ensure maximum customer retention and loyalty. A vast majority of companies are investing in personalization efforts to build a better customer experience that can pay them off with serio…
    May 10, 2022

    Screen Sharing VS Co-Browsing: What’s the Difference?

    As humans, we have had many good experiences of how hand holding helped us to learn and grow. From taking our first step as a child or learning to ride a bike, a helping hand made great differences in our lives. As times changed and we heralded into the world of technology, people have been […] The …
    May 04, 2022

    Are the Voice and Basic Webchat Limiting your Cisco Finesse Contact Center?

    All are betting big on personalization, from entertainment brands to tech brands and healthcare providers. On the other hand, consumers expect brands to display the content of their choice or per their preference. Inevitably, the flattery of our age lies in hyper-personalization. According to BCG, c…
    April 27, 2022

    5 Ways in Which Chatbots Help Cisco Finesse Contact Centers Deliver a Better Citizen Experience

    A predominant use for chatbots is still growing in popularity due to their surging capabilities. The rise of the call center chatbot isn’t set to slow down any time soon; rather, the future of call center chatbots will see the technology become ever-more adept at helping us. They are not just found …
    April 22, 2022

    CTI Integration to Leverage Contact Center Efficiency

    The face of customer service has undergone tremendous changes in the past few years. Digital advancement can be touted as the core driving factor behind this transformation. As customers become more aware of the services they prefer, the market is ready to offer them alternatives in hundreds if not …
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     NovelVox Frequently Asked Questions

    • When was NovelVox founded?

      NovelVox was founded in 2009.

    • Who are NovelVox key executives?

      NovelVox's key executives are Amit Gandhi and Manish Rai.

    • How many employees does NovelVox have?

      NovelVox has 130 employees.

    • Who are NovelVox competitors?

      Competitors of NovelVox include Synergy Computers, Parcit and Seibert Media.

    • Where is NovelVox headquarters?

      NovelVox headquarters is located at 6th Floor, SSR Corporate Park, Mathura Rd, Ekta Nagar, Faridabad.

    • Where are NovelVox offices?

      NovelVox has offices in Faridabad, Bethesda, Riyadh, Dubai and in 1 other location.

    • How many offices does NovelVox have?

      NovelVox has 5 offices.