NovelVox

    OverviewSuggest Edit

    NovelVox is a designer of software products. Its products include agent desktops, universal connectors, contact center wallboards, agent scripting tools, embedded CTI Connectors, and other products. The company serves banking, telecoms, logistics and travel, healthcare, government, education, and retail industries.
    TypePrivate
    Founded2009
    HQFaridabad, IN
    Websitenovelvox.com
    Employee Ratings3.9

    Latest Updates

    Employees (est.) (Jul 2021)105(+3%)
    Cybersecurity ratingBMore

    Key People/Management at NovelVox

    Amit Gandhi

    Amit Gandhi

    Founder and CEO
    Manish Rai

    Manish Rai

    Director – Business and Delivery
    Show more

    NovelVox Office Locations

    NovelVox has offices in Faridabad, Bethesda, Riyadh, Dubai and in 1 other location
    Faridabad, IN (HQ)
    6th Floor, SSR Corporate Park, Mathura Rd, Ekta Nagar
    London, GB
    10 Barley Mow Passage, Chiswick
    Bethesda, MD, US
    10411 Motor City Dr #500
    Show all (5)

    NovelVox Financials and Metrics

    Summary Metrics

    Founding Date

    2009

    NovelVox Cybersecurity Score

    Cybersecurity ratingPremium dataset

    B

    86/100

    SecurityScorecard logo

    NovelVox Online and Social Media Presence

    Embed Graph

    NovelVox Blogs

    15 Things For Reducing Average Handle Time

    In a contact center, average handling time (AHT) is one of the key aspects to measure its overall performance. It provides insights into the contact center agent’s performance, and, also, what can be done to enhance the same. If AHT increases, it means the workload on the part of agents increases, t…

    Top Benefits of Salesforce Integration With Your Applications Using CTI Connector

    Happy contact center agents make engaging conversations. So, if you are looking to get the best out of your contact center agents, it matters a great deal how relaxed they look when they are about to clinch the deal or provide the highest possible satisfaction to the clients’ queries with their smar…

    Recipe for Smart Call Center Agent (Skills + Technology)

    However exciting a contact center agent job is, it tends to get a bit monotonous as lots of things are repeated in constant flux. If, as an agent, you do not have the required interpersonal and technical skills, it is going to be a tough ride for you responding to your customers. Indeed, it takes [……

    3 Ways to Boost FCR and Reduce Customer Churn

    First Call Resolution (FCR) is said to be an indispensable factor for a contact center to measure and improve. It tells you how efficiently the agents handle the calls, how qualitative the service is, and how satisfied the customer is with the service. When one factor decides so many things about yo…

    How A Well-Implemented CTI System Leads To Increased Calls And Conversions

    In a contact center, a sound integration of a computer with a telephone is one of the best ways to manage and handle calls from its customers and provide a highly engaging customer interaction. This integration is achieved by using Computer Telephony Integration or CTI, which enables call management…

    Power of Positive Scripting for Contact Center

    Purpose of a contact center The main purpose of a contact center is to provide unambiguous and swift responses to their customers’ queries. One objective that a contact center would very much want to stick to in almost all situations is one objective. And it doesn’t matter whether this interaction i…
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    NovelVox Frequently Asked Questions

    • When was NovelVox founded?

      NovelVox was founded in 2009.

    • Who are NovelVox key executives?

      NovelVox's key executives are Amit Gandhi and Manish Rai.

    • How many employees does NovelVox have?

      NovelVox has 105 employees.

    • Who are NovelVox competitors?

      Competitors of NovelVox include Plotly, NexStreaming and acasa.

    • Where is NovelVox headquarters?

      NovelVox headquarters is located at 6th Floor, SSR Corporate Park, Mathura Rd, Ekta Nagar, Faridabad.

    • Where are NovelVox offices?

      NovelVox has offices in Faridabad, Bethesda, Riyadh, Dubai and in 1 other location.

    • How many offices does NovelVox have?

      NovelVox has 5 offices.