MindTouch

OverviewSuggest Edit

MindTouch is a customer self-service software. The platform brings the customer record (CRM) and customers’ self-service behavior together to better understand their experience with the brand. MindTouch helps companies to create actionable customer insights.

TypePrivate
Founded2005
HQSan Diego, US
Websitemindtouch.com
Employee Ratings4.1

Latest Updates

Employees (est.) (Oct 2020)77(-3%)
Cybersecurity ratingBMore

Key People/Management at MindTouch

Steve Bjorg

Steve Bjorg

Founder and CTO
Aaron Rice

Aaron Rice

CEO
Jesse Rubin

Jesse Rubin

COO
Pete Erickson

Pete Erickson

VP of Technology
James Andrew Vaughn

James Andrew Vaughn

Director of Products
Amy Etheridge

Amy Etheridge

Director of Customer Success
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MindTouch Office Locations

MindTouch has an office in San Diego
San Diego, US (HQ)
AT&T Building, 101 West Broadway #1500
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MindTouch Financials and Metrics

Summary Metrics

Founding Date

2005

MindTouch total Funding

$12 m

MindTouch latest funding size

$12 m

Time since last funding

5 years ago

MindTouch investors

MindTouch's latest funding round in January 2016 was reported to be $12 m. In total, MindTouch has raised $12 m
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MindTouch Cybersecurity Score

Cybersecurity ratingPremium dataset

B

84/100

SecurityScorecard logo

MindTouch Online and Social Media Presence

Embed Graph

MindTouch Blogs

10 Essential Customer Journey KPIs

A look at ten customer journey KPIs and their essential role in helping organizations to take a customer-first approach to enriching customer experience. The post 10 Essential Customer Journey KPIs appeared first on MindTouch Blog.

New Gartner Report Ties Knowledge Management to Superior Customer Service

Preview and download a recent Gartner report all about the close ties between knowledge management and customer service excellence. The post New Gartner Report Ties Knowledge Management to Superior Customer Service appeared first on MindTouch Blog.

What Customers Are Telling You When They Search Your Site

Learn more about user sentiment analysis and how MindTouch Intelligent Search leverages it so supply you with powerful insight into the customer journey. The post What Customers Are Telling You When They Search Your Site appeared first on MindTouch Blog.

Content and Customer Lifetime Value

A look at the close tie between content and customer lifetime value (CLV) and how you can "activate" your own. The post Content and Customer Lifetime Value appeared first on MindTouch Blog.

2019 CX Retrospective: The Year of Value Metrics

We helped our customers run CX audits to identify MindTouch ROI and value metrics they care most about. We’re excited to share the results. The post 2019 CX Retrospective: The Year of Value Metrics appeared first on MindTouch Blog.

Elevating the Service Experience at the SAP Service Moments Hackathon

MindTouch was invited to a recent SAP hackathon, where our team worked with SAP engineers, devs, and architects to create unique solutions that could integrate with MindTouch and enrich the Service Moments experience. The post Elevating the Service Experience at the SAP Service Moments Hackathon app…
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MindTouch Frequently Asked Questions

  • When was MindTouch founded?

    MindTouch was founded in 2005.

  • Who are MindTouch key executives?

    MindTouch's key executives are Steve Bjorg, Aaron Rice and Jesse Rubin.

  • How many employees does MindTouch have?

    MindTouch has 77 employees.

  • Who are MindTouch competitors?

    Competitors of MindTouch include Moat, Hunter and Keap.

  • Where is MindTouch headquarters?

    MindTouch headquarters is located at AT&T Building, 101 West Broadway #1500, San Diego.

  • Where are MindTouch offices?

    MindTouch has an office in San Diego.

  • How many offices does MindTouch have?

    MindTouch has 1 office.