Inmoment

    OverviewSuggest Edit

    InMoment is a cloud-based customer experience (CX) optimization platform that gives you the ability to listen to and engage with your customers to improve business results through better experiences. Our products and services include Voice of Customer (VoC), Social Reviews & Advocacy, Employee Engagement, Support, and Consulting. We are the leading VoC vendor for the food services, retail, and contact center industries, with deep domain expertise in B2B, healthcare, hospitality and numerous others. InMoment packages our products and services to address your industry’s specific needs.

    TypePrivate
    Founded2002
    HQSouth Jordan, UT, US
    Websiteinmoment.com
    Employee Ratings3.5

    Latest Updates

    Employees (est.) (Feb 2021)650
    Cybersecurity ratingDMore

    Key People/Management at Inmoment

    Andrew Joiner

    Andrew Joiner

    Chief Executive Officer
    Mark Leiter

    Mark Leiter

    Board Member
    Greg Goff

    Greg Goff

    Board Member
    Marc Fuller

    Marc Fuller

    Board Member
    David Blakers

    David Blakers

    Managing Director, APAC
    Brian Clark

    Brian Clark

    EVP, Customers & Solutions
    Show more

    Inmoment Office Locations

    Inmoment has offices in South Jordan, Atlanta, Bloomington, Fenton and in 10 other locations
    South Jordan, UT, US (HQ)
    10355 S Jordan Gateway #600
    Atlanta, GA, US
    Atlanta Plaza, 950 East Paces Ferry Rd NE #2250
    Bloomington, MN, US
    7760 France Ave S #920
    Fenton, MO, US
    1355 N Hwy Dr 3rd floor
    Maumee, OH, US
    1740 Indian Wood Cir 1st & 2nd floor
    West Lake Hills, TX, US
    900 S Capital of Texas Hwy #125
    Show all (14)

    Inmoment Financials and Metrics

    Summary Metrics

    Founding Date

    2002

    Inmoment Acquisitions / Subsidiaries

    Company NameDateDeal Size
    WootricJanuary 06, 2021

    Inmoment Cybersecurity Score

    Cybersecurity ratingPremium dataset

    D

    63/100

    SecurityScorecard logo

    Inmoment Online and Social Media Presence

    Embed Graph

    Inmoment News and Updates

    InMoment Acquires Digital Feedback Leader Wootric to Accelerate Pursuit of Experience Improvement for Worlds Leading Brands

    SALT LAKE CITY (January 6, 2021)—InMoment ® , the leading provider of Experience Improvement (XI)™ solutions, announced it has acquired Wootric, the fast-growth leader of the digital feedback industry, to provide businesses unique solutions to speed their successful transformation to digital.read mo…

    InMoment Announced as One of Americas Best Employers for Women

    Forbes survey of American workers recognizes tech company’s focus on career development, diversity, and company culture for women.read more

    MaritzCX, An InMoment Company, Named an Employee Experience Management Platform Leader by Independent Research Firm

    Forrester analysts recognized the company’s EX solution as being a mature EX offering with strong trend analysis capabilities and the ability to make useful recommendations. The report stated, “The solution has much of what large enterprises are looking for — including advanced data transformation a…

    InMoment Client Announced as Finalist in UK Customer Experience Awards

    Prestigious UK Customer Experience Awards recognise and celebrate customer experience excellence and innovation.read more

    Inmoment Blogs

    Three Ways to Find the Meaning Behind Ease & Effort Scores

    For decades, brands have used metrics that gauge how easy (or difficult) a time customers have interacting with them, as well as how much effort it takes for customers to complete such transactions. At a glance, metrics that measure ease, effort, customer satisfaction, and the like can be very helpf…

    Why Your Brand Needs to Desilo Customer Journeys Today

    As customer experiences grow more complex, so too have customer expectations. This has become especially true in recent years, as customers take an increasingly multichannel approach to interacting with brands, purchasing products, and relaying concerns. For this and other reasons, there’s never bee…

    How to Eliminate Friction in Your Customer Journey

    “Friction” is probably a term you’ve heard whenever your teammates talk about reducing customer churn. Within that context, friction refers to points in the brand experience that can have a long-term impact on customers’ relationship with a business. Friction may even cause some customers to quit a …

    What Customers Expect from a Modern Brand Experience

    The experience world has seen a certain term crop up more and more in recent years: omnichannel. This word has gradually become a regular part of customer experience (CX) practitioners’ vocabulary, and indicates a grander shift in CX thinking from focusing on transactions to creating a more seamless…

    Three Paths to Understanding Why Customers Leave Your Brand

    Retaining customers is one of the best ways to ensure that your brand is building a strong bottom line and an ever-improving experience, but keeping customer churn low is easier said than done. Customer churn is, unfortunately, an unavoidable fact of doing business, but that doesn’t mean that brands…

    How Talking to Past and Present Customers Reduces Future Churn

    Reducing churn and retaining a solid base of loyal customers is a constant challenge for brands, which is why setting out to reduce that churn must likewise be a constant company goal. I outlined a variety of churn reduction strategies in my recent point of view document on the subject, but there’s …
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    Inmoment Frequently Asked Questions

    • When was Inmoment founded?

      Inmoment was founded in 2002.

    • Who are Inmoment key executives?

      Inmoment's key executives are Andrew Joiner, Mark Leiter and Greg Goff.

    • How many employees does Inmoment have?

      Inmoment has 650 employees.

    • Who are Inmoment competitors?

      Competitors of Inmoment include msg.ai, Survaider and Pyramid Analytics.

    • Where is Inmoment headquarters?

      Inmoment headquarters is located at 10355 S Jordan Gateway #600, South Jordan.

    • Where are Inmoment offices?

      Inmoment has offices in South Jordan, Atlanta, Bloomington, Fenton and in 10 other locations.

    • How many offices does Inmoment have?

      Inmoment has 14 offices.