Inmoment

    OverviewSuggest Edit

    InMoment is a cloud-based customer experience (CX) optimization platform that gives you the ability to listen to and engage with your customers to improve business results through better experiences. Our products and services include Voice of Customer (VoC), Social Reviews & Advocacy, Employee Engagement, Support, and Consulting. We are the leading VoC vendor for the food services, retail, and contact center industries, with deep domain expertise in B2B, healthcare, hospitality and numerous others. InMoment packages our products and services to address your industry’s specific needs.

    TypePrivate
    Founded2002
    HQSouth Jordan, UT, US
    Websiteinmoment.com
    Employee Ratings3.3

    Latest Updates

    Employees (est.) (Dec 2021)799
    Cybersecurity ratingDMore
    Discover new suppliers and conduct deeper comparison analysis with Craft for EnterpriseLearn more
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    Key People/Management at Inmoment

    Andrew Joiner

    Andrew Joiner

    Chief Executive Officer, Board Member
    Mark Leiter

    Mark Leiter

    Board Member
    Greg Goff

    Greg Goff

    Board Member
    Marc Fuller

    Marc Fuller

    Board Member
    David Blakers

    David Blakers

    Managing Director, APAC
    Brian Clark

    Brian Clark

    EVP, Customers & Solutions
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    Inmoment Office Locations

    Inmoment has offices in South Jordan, Atlanta, Maumee, West Lake Hills and in 8 other locations
    South Jordan, UT, US (HQ)
    10355 S Jordan Gateway #600
    Atlanta, GA, US
    Atlanta Plaza, 950 East Paces Ferry Rd NE #2250
    Maumee, OH, US
    1740 Indian Wood Cir 1st & 2nd floor
    West Lake Hills, TX, US
    900 S Capital of Texas Hwy #125
    Melbourne, AU
    120 Spencer St
    North Sydney, AU
    level 19/201 Miller St
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    Inmoment Financials and Metrics

    Summary Metrics

    Founding Date

    2002

    Inmoment Acquisitions / Subsidiaries

    Company NameDateDeal Size
    WootricJanuary 06, 2021

    Inmoment Cybersecurity Score

    Cybersecurity ratingPremium dataset

    D

    63/100

    SecurityScorecard logo

    Inmoment Online and Social Media Presence

    Embed Graph

    Inmoment News and Updates

    InMoment Acquires Digital Feedback Leader Wootric to Accelerate Pursuit of Experience Improvement for Worlds Leading Brands

    SALT LAKE CITY (January 6, 2021)—InMoment ® , the leading provider of Experience Improvement (XI)™ solutions, announced it has acquired Wootric, the fast-growth leader of the digital feedback industry, to provide businesses unique solutions to speed their successful transformation to digital.read mo…

    InMoment Announced as One of Americas Best Employers for Women

    Forbes survey of American workers recognizes tech company’s focus on career development, diversity, and company culture for women.read more

    MaritzCX, An InMoment Company, Named an Employee Experience Management Platform Leader by Independent Research Firm

    Forrester analysts recognized the company’s EX solution as being a mature EX offering with strong trend analysis capabilities and the ability to make useful recommendations. The report stated, “The solution has much of what large enterprises are looking for — including advanced data transformation a…

    InMoment Client Announced as Finalist in UK Customer Experience Awards

    Prestigious UK Customer Experience Awards recognise and celebrate customer experience excellence and innovation.read more

    Inmoment Blogs

    2022 Experience Trends: What Employees & Customers Think About Evolving COVID Safety Measures

    It’s never been more important to stay tuned into employee and customer experience trends. In the past few years, businesses have had to pivot countless times in order to adapt the experiences they provide customers, employees, and the greater market. But keeping up with quickly evolving employee an…

    Three Steps Chevron Federal Credit Union Took to Reinvigorate its CX Program

    Stagnant NPS scores. Data silos. Slow response rates. Chevron Federal Credit Union realized it needed a change. As a not-for-profit, member-owned organization, Chevron Federal Credit Union’s mission is to provide the highest level of personalized service to customers. But when it became difficult to…

    Using Holistic Listening to Retain Employees—and Customers

    It’s popular to believe that COVID-19 created the unprecedented employee exodus we’ve all come to know as The Great Resignation. For months now, we’ve seen brands struggle to retain employees as millions of workers across virtually every sector of the economy and society leave their jobs, citing a s…

    3 Factors to Consider if You Have a CX Incentives Program

    Though customer experience (CX) programs are always changing and evolving, one element that many brands constantly consider is whether to add a CX incentives program to those initiatives.  On its face, such a program may seem quite straightforward—directly reward experience outcomes or add incentive…

    Digital Intercept: How to Collect Customer Feedback Without Ruining the Experience

    We’ve all been there. You’re shopping for something online and you start to compare options on different websites. You’re excited to explore a particular item, but as soon as you click into the brand’s website, a little window pops up asking you what you think of the website experience. “What experi…

    Three CX Strategy Webinars to Ramp Up Your Program

    After a year of quarantine, brands had a lot of gaps to fill in their customer experience (CX) programs. Most businesses around the world seemed to be asking, “what’s changed or stayed the same for our customers?” It’s fair to say that we all learned a few crucial lessons within the past year(s) abo…
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    Inmoment Frequently Asked Questions

    • When was Inmoment founded?

      Inmoment was founded in 2002.

    • Who are Inmoment key executives?

      Inmoment's key executives are Andrew Joiner, Mark Leiter and Greg Goff.

    • How many employees does Inmoment have?

      Inmoment has 798 employees.

    • Who are Inmoment competitors?

      Competitors of Inmoment include Survaider, Z2Data and LabVantage Solutions.

    • Where is Inmoment headquarters?

      Inmoment headquarters is located at 10355 S Jordan Gateway #600, South Jordan.

    • Where are Inmoment offices?

      Inmoment has offices in South Jordan, Atlanta, Maumee, West Lake Hills and in 8 other locations.

    • How many offices does Inmoment have?

      Inmoment has 12 offices.