Inmoment

    OverviewSuggest Edit

    InMoment is a cloud-based customer experience (CX) optimization platform that gives you the ability to listen to and engage with your customers to improve business results through better experiences. Our products and services include Voice of Customer (VoC), Social Reviews & Advocacy, Employee Engagement, Support, and Consulting. We are the leading VoC vendor for the food services, retail, and contact center industries, with deep domain expertise in B2B, healthcare, hospitality and numerous others. InMoment packages our products and services to address your industry’s specific needs.

    TypePrivate
    Founded2002
    HQSouth Jordan, US
    Websiteinmoment.com
    Employee Ratings3.2

    Latest Updates

    Employees (est.) (May 2020)453(+8%)

    Key People/Management at Inmoment

    Andrew Joiner

    Andrew Joiner

    Chief Executive Officer
    Brian Clark

    Brian Clark

    EVP, Customers and Solutions
    David Blakers

    David Blakers

    Managing Director, APAC
    Bryan Rellinger

    Bryan Rellinger

    EVP, Solutions and Services
    Kristi Knight

    Kristi Knight

    Chief Marketing Officer
    Gary Challburg

    Gary Challburg

    VP and General Counsel
    Show more

    Inmoment Office Locations

    Inmoment has offices in South Jordan, Atlanta, Melbourne, Mississauga and in 3 other locations
    South Jordan, US (HQ)
    10355 S Jordan Gateway #600
    Atlanta, US
    950 East Paces Ferry Rd NE #2800
    Melbourne, AU
    120 Spencer St
    Mississauga, CA
    2121 Argentia Road, Suite 200
    Tauranga, NZ
    189 Maunganui Road, Mount Maunganui
    Singapore, SG
    71 Robinson Rd, 14
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    Inmoment Financials and Metrics

    Summary Metrics

    Founding Date

    2002
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    Inmoment Online and Social Media Presence

    Embed Graph

    Inmoment News and Updates

    MaritzCX, An InMoment Company, Named an Employee Experience Management Platform Leader by Independent Research Firm

    Forrester analysts recognized the company’s EX solution as being a mature EX offering with strong trend analysis capabilities and the ability to make useful recommendations. The report stated, “The solution has much of what large enterprises are looking for — including advanced data transformation a…

    InMoment Client Announced as Finalist in UK Customer Experience Awards

    Prestigious UK Customer Experience Awards recognise and celebrate customer experience excellence and innovation.read more

    Inmoment Blogs

    How to Close The Outer Loop and Create a Culture of Customer Centricity

    To many customer experience (CX) practitioners, closing the loop refers solely to solving individual customer problems and making it clear that those concerns have not only been heard, but also addressed. The truth is that, while this process is obviously vital to the success of any organization, it…

    Luxury & Lifelines: COVID-19’s Impact on Customer Income

    Though the challenges facing retail customers are many, perhaps none are more formidable than the impact COVID-19 has had, and will continue to have, on their income. Today, we’re going to talk about two areas in which this impact will be especially relevant to retail brands and their bottom lines: …

    How Your Experience Programs Can Step Up in a Time of Crisis

    It’s clear that the Coronavirus has affected everything from commerce to customers, but how precisely is it impacting customer experience (CX) programs? Additionally, how can companies use their experience programs to spot problem areas and enact meaningful change under these unprecedented condition…

    Modernizing Your Customer Feedback Strategy Part 2: Modern Listening Methods

    Customer journeys are increasingly complex. And each customer’s brand perception is informed by an accumulation of many experiences across multiple channels. To understand this perception, it’s no longer sufficient to collect feedback on a single experience or at a single point in time via tradition…

    Why Closing The Inner Loop is Essential to Brand Success

    What exactly does the term “closing the loop” mean to you? Is it the part of an experience strategy that is only executed by the most mature customer experience (CX) organizations?  Does it refer to encouraging employees to personalize closing the loop with customers?

    Employees Are Feeling Uncertain. Here’s How to Engage With Them.

    How brands treat their employees during this pandemic will also determine those relationships after it passes. When the dust settles, employees will remember how their organizations treated them, which means that they’ll come back to the workplace as either brand advocates... or detractors.
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    Inmoment Frequently Asked Questions

    • When was Inmoment founded?

      Inmoment was founded in 2002.

    • Who are Inmoment key executives?

      Inmoment's key executives are Andrew Joiner, Brian Clark and David Blakers.

    • How many employees does Inmoment have?

      Inmoment has 453 employees.

    • Who are Inmoment competitors?

      Competitors of Inmoment include msg.ai, Survaider and sendwithus.

    • Where is Inmoment headquarters?

      Inmoment headquarters is located at 10355 S Jordan Gateway #600, South Jordan.

    • Where are Inmoment offices?

      Inmoment has offices in South Jordan, Atlanta, Melbourne, Mississauga and in 3 other locations.

    • How many offices does Inmoment have?

      Inmoment has 7 offices.