OverviewSuggest Edit

LiveVox is a leading provider of enterprise-grade cloud contact center solutions and an affiliate partner of Aspect Software. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant highly scalable and burstable contact center solutions such as ACD, predictive dialer, IVR, centralized call recording, business analytics and compliance suite. Livevox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost efficient way.

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TypePrivate
Founded2001
HQSan Francisco, US
Websitelivevox.com
Employee Ratings4.4

Latest Updates

Employees (est.) (Feb 2019)383(+2%)

Key People/Management at LiveVox

Randy Nelson

Randy Nelson

Vice President, Tech Ops

LiveVox Office Locations

LiveVox has offices in San Francisco, Alpharetta, Medellín and Bengaluru
San Francisco, US (HQ)
900 450 Sansome St
Alpharetta, US
145 1150 Sanctuary Pkwy
Medellín, CO
42-70 Cl. 7 Sur
Bengaluru, IN
#36, “Crown Point
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LiveVox Financials and Metrics

Summary Metrics

Founding Date

2001

LiveVox total Funding

$12.1 m

LiveVox latest funding size

$5 m

Time since last funding

11 years ago

LiveVox investors

LiveVox's latest funding round in January 2008 was reported to be $5 m. In total, LiveVox has raised $12.1 m
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LiveVox Online and Social Media Presence

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LiveVox Blogs

3 Keys to Closing the Cross-Channel Gap

Takeaways from Subway and LiveVox Session at CCW Winter 2019 At the recent 2019 Winter Customer Contact Week in Nashville, over 300+ contact center leaders joined together to share, explore, and learn about the latest ideas and innovation helping businesses find solutions to omnichannel challenges –…

Keys to Driving CSAT in A Digital Environment

In a recent Global Contact Center Survey by Deloitte, 54% of contact center leaders noted that “Feedback will be core to our DNA and is shared widely”.                       As customer expectations continue to be at an all-time low*, the need for contact centers to understand. The post Keys to Driv…

Simplify Multichannel Agent Training with Screen Recording

How agents engage with customers is changing with the adoption of new channels. Therefore, how they are trained must also evolve. What is the easiest path to achieving this? Start with the basics: Analyze, Adjust, and Scale. This is a process that contact centers have long leveraged to drive operati…

Insights From Capitol Hill: What’s Next for the TCPA and CFPB

The following is a summary of the opinions and observations of Mark Mallah, General Counsel, LiveVox Inc.; Joann Needleman, Attorney, Clark Hill PLLC; and Ryan Thurman, Director of Sales, Contact Center Compliance. Together they discussed what’s next for the TCPA and CFPB in regards to changes in le…

5 Ways to Empower Contact Center Agents in a Digital Environment

In an era of rapid digital innovation such as chatbots/AI, the role of a contact center agent has become more important than ever. In this blog, we’ll explore the impact of new channels on contact center agents and five features that can help them adapt. Despite the rise in demand for a more unified…

Channel Preference: The First Hurdle to Digital Engagement for Contact Centers

The demand for customer-centric digital engagement continues to be top of mind across contact center industry leaders. The acceleration of new technologies and their use has evolved what it means to connect with your customer.  Below is a timeline of the evolution of contact center engagement:      …
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LiveVox Company Life and Culture

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LiveVox Frequently Asked Questions

  • When was LiveVox founded?

    LiveVox was founded in 2001.

  • Who are LiveVox key executives?

    LiveVox's key executives are Randy Nelson.

  • How many employees does LiveVox have?

    LiveVox has 383 employees.

  • Who are LiveVox competitors?

    Competitors of LiveVox include Electric Cloud, Egenera and Upbound.

  • Where is LiveVox headquarters?

    LiveVox headquarters is located at 900 450 Sansome St, San Francisco.

  • Where are LiveVox offices?

    LiveVox has offices in San Francisco, Alpharetta, Medellín and Bengaluru.

  • How many offices does LiveVox have?

    LiveVox has 4 offices.