LiveVox is a leading provider of enterprise-grade cloud contact center solutions and an affiliate partner of Aspect Software. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant highly scalable and burstable contact center solutions such as ACD, predictive dialer, IVR, centralized call recording, business analytics and compliance suite. Livevox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost efficient way.

Employee Rating

4.4More
TypePrivate
HQSan Francisco, US
Founded2001
Size (employees)374 (est)+2%
Websitelivevox.com
LiveVox was founded in 2001 and is headquartered in San Francisco, US
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Key People/Management at LiveVox

Randy Nelson

Randy Nelson

Vice President, Tech Ops

LiveVox Office Locations

LiveVox has offices in Medellín, Alpharetta, Bengaluru and San Francisco
San Francisco, US (HQ)
900 450 Sansome St
Alpharetta, US
145 1150 Sanctuary Pkwy
Medellín, CO
42-70 Cl. 7 Sur
Bengaluru, IN
#36, “Crown Point
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LiveVox Financials and Metrics

Summary Metrics

Founding Date

2001

LiveVox total Funding

$12.1 m

LiveVox latest funding size

$5 m

Time since last funding

11 years ago

LiveVox investors

LiveVox's latest funding round in January 2008 was reported to be $5 m. In total, LiveVox has raised $12.1 m
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LiveVox Online and Social Media Presence

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LiveVox Blogs

5 Ways to Empower Contact Center Agents in a Digital Environment

In an era of rapid digital innovation such as chatbots/AI, the role of a contact center agent has become more important than ever. In this blog, we’ll explore the impact of new channels on contact center agents and five features that can help them adapt. Despite the rise in demand for a more unified…

Channel Preference: The First Hurdle to Digital Engagement for Contact Centers

The demand for customer-centric digital engagement continues to be top of mind across contact center industry leaders. The acceleration of new technologies and their use has evolved what it means to connect with your customer.  Below is a timeline of the evolution of contact center engagement:      …

Introducing the LiveVox [U] Series: A Practical Path to ROI-Driven Digital Engagement

The contact center industry faces a dramatic shift as tech leaders such as Google and Amazon accelerate innovation beyond multichannel connections and into new realms of digital engagement such as Chatbots / AI. As a result, customer expectations for more personalized, instantaneous interactions acr…

LiveVox Enhances Customer Journey with Advanced Inbound Capabilities

For 15+ years, LiveVox has been a leading provider of enterprise cloud contact center solutions and noted for being at the forefront of risk mitigation capabilities. Over the years, our platform solutions have constantly been evolving. With each platform release, we have been striving to provide cut…

LiveVox CEO Discusses Leveraging Multichannel Consent to Drive Digital Engagement at insideARM’S 2018 First Party Summit

LiveVox CEO, Louis Summe, will discuss how Cloud is empowering contact center agents to manage multichannel consent and accelerate digital strategies   Other new innovations highlighted by LiveVox at the event include integrated Chatbots and Pro-active Blacklist management   The session will take pl…

Keeping You in the Know: Top 5 Trends Shaping Contact Center Strategies in 2018

Digitally empowered customers increasingly demand an elevated customer experience. As a result, contact centers face mounting pressures to evolve at a rapid pace to meet these ever-rising customer expectations. Staying on top of the shifting contact center trends is critical for contact center execu…

LiveVox Company Life and Culture

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LiveVox Frequently Asked Questions

  • When was LiveVox founded?

    LiveVox was founded in 2001.

  • Who are LiveVox key executives?

    LiveVox's key executives are Randy Nelson.

  • How many employees does LiveVox have?

    LiveVox has 374 employees.

  • Who are LiveVox competitors?

    Competitors of LiveVox include Electric Cloud, Egenera and Upbound.

  • Where is LiveVox headquarters?

    LiveVox headquarters is located at 900 450 Sansome St, San Francisco.

  • Where are LiveVox offices?

    LiveVox has offices in Medellín, Alpharetta, Bengaluru and San Francisco.

  • How many offices does LiveVox have?

    LiveVox has 4 offices.