iCracked provides local smartphone/tablet and resell in the United States and eight other countries around the world. Through a network of over 800 repair technicians, called iTechs who travel to the customer, iCracked repairs broken screens, LCDs, bad batteries and all other small parts problems, as well as water damage, for all iPhone, iPad, and iPod models. iCracked also sells all-inclusive DIY Repair Kits that come with all of the parts, tools, and instructions for a customer to repair their device themselves, as well as a standard Mail-In Service.
iCracked also buys back and redistributes/recycles all models of the iPhone, iPad, and iPod and various Samsung devices. Through the website, iCracked walks the customer through selecting the specifics and condition of their device and then shipping it to iCracked for free. iCracked then pays the customer the determined market value of the device through a branded debit card.