As the citizen experience company(TM), HighPoint Global helps government agencies elevate the citizen experience. With training, content development, contact center optimization, IT and quality assurance services, we help the government more effectively communicate with citizens. HighPoint is a privately held company founded in 2006 and headquartered in Indianapolis with offices in Baltimore, Maryland and Reston, Virginia. HighPoint has been recognized by Inc. Magazine Top 500 Fastest Growing Private Companies in America, Forbes Most Promising Companies, and The Washington Technology Magazine Fast 50.

Employee Rating

3.1
TypePrivate
HQIndianapolis, US
Founded2006
Size (employees)226 (est)
Websitehighpointglobal.com
HighPoint Global was founded in 2006 and is headquartered in Indianapolis, US
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Key People/Management at HighPoint Global

Ben Lanius

Ben Lanius

CEO
Gary Stage

Gary Stage

Chief Legal Officer
Scott Willis

Scott Willis

Chief Operations Officer
Cal Shintani

Cal Shintani

Chief Growth Officer
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HighPoint Global Office Locations

HighPoint Global has offices in Indianapolis, Arlington, Reston, Baltimore and in 4 other locations
Indianapolis, US (HQ)
190 300 N Meridian St
Baltimore, US
120 21 Governors Ct
Indianapolis, US
310 8520 Allison Pointe Blvd
Milford Mill, US
15 Governors Ct
Reston, US
530 11710 Plaza America Dr
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HighPoint Global Financials and Metrics

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Founding Date

2006
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HighPoint Global Online and Social Media Presence

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HighPoint Global Blogs

HighPoint to Expand Indianapolis Presence

Company dedicated to growing central Indiana employee base to deliver citizen-centric digital services for government clients Indianapolis – November 15, 2018 – HighPoint Global, LLC, a leading provider of customer experience and digital solutions for government agencies, announced plans today to ex…

HighPoint Operations VP to Speak at ICMI Contact Center Demo

HighPoint Vice President of Operations, Doug Taylor, is scheduled to speak at the International Customer Management Institute’s (ICMI) Contact Center Demo event in Las Vegas. Taylor’s presentation, called “Contact Center Training Strategies for the Digital Adult Learner,” will look at the different …

Contact center agents have little to fear with AI implementation

There’s no death knell for CSRs yet, says Doug Taylor. Forecasters have been sounding the death knell of contact centers for decades. In the 90s, technology enthusiasts predicted that contact centers would be replaced by self-service channels on the internet. Some of today’s diviners echo their pred…

HighPoint Named Finalist for 2018 Moxie Award

HighPoint Global was selected as a finalist for the 2018 Moxie Award in the category of GovCon (301+ employees). Finalists were recognized at an annual reception and dinner held at the Ritz-Carlton in Tysons Corner. The Moxie Award program honors the accomplishments and achievements of growing busin…

Plain Language Is the Key to Contact Center Scripting

Caller: “I can’t figure out how to ask for a return on your website.” Customer service representative: “Thank you for calling. I can facilitate the completion of that process by helping you navigate through our tool.” Caller: “Huh?” Wouldn’t it have been simpler if the customer service representativ…

Four Best Practices for Onboarding New Contact Center Employees

Hiring and onboarding new employees are processes that no contact center manager takes lightly, especially since high agent turnover remains a top challenge. Compounding this challenge is the fact that many new employees lack the appropriate skills and support required for long-term success. Standar…
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HighPoint Global Company Life and Culture

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HighPoint Global Frequently Asked Questions

  • When was HighPoint Global founded?

    HighPoint Global was founded in 2006.

  • Who are HighPoint Global key executives?

    HighPoint Global's key executives are Ben Lanius, Gary Stage and Scott Willis.

  • How many employees does HighPoint Global have?

    HighPoint Global has 226 employees.

  • Who are HighPoint Global competitors?

    Competitors of HighPoint Global include eClerx Services, CDW and Barrett Business Services.

  • Where is HighPoint Global headquarters?

    HighPoint Global headquarters is located at 190 300 N Meridian St, Indianapolis.

  • Where are HighPoint Global offices?

    HighPoint Global has offices in Indianapolis, Arlington, Reston, Baltimore and in 4 other locations.

  • How many offices does HighPoint Global have?

    HighPoint Global has 9 offices.