HighPoint Global

    OverviewSuggest Edit

    As the citizen experience company(TM), HighPoint Global helps government agencies elevate the citizen experience. With training, content development, contact center optimization, IT and quality assurance services, we help the government more effectively communicate with citizens. HighPoint is a privately held company founded in 2006 and headquartered in Indianapolis with offices in Baltimore, Maryland and Reston, Virginia. HighPoint has been recognized by Inc. Magazine Top 500 Fastest Growing Private Companies in America, Forbes Most Promising Companies, and The Washington Technology Magazine Fast 50. ... Show more
    TypePrivate
    Founded2006
    HQIndianapolis, US
    Websitehighpointglobal.com
    Employee Ratings3.1

    Recent NewsAll News

    Latest Updates

    Employees (est.) (Sep 2018)226
    Job Openings36

    Key People/Management at HighPoint Global

    Ben Lanius

    Ben Lanius

    CEO
    Gary Stage

    Gary Stage

    Chief Legal Officer
    Scott Willis

    Scott Willis

    Chief Operations Officer
    Cal Shintani

    Cal Shintani

    Chief Growth Officer
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    HighPoint Global Office Locations

    HighPoint Global has offices in Indianapolis, St. Louis, Reston, Milford Mill and in 4 other locations
    Indianapolis, US (HQ)
    190 300 N Meridian St
    Baltimore, US
    120 21 Governors Ct
    Indianapolis, US
    310 8520 Allison Pointe Blvd
    Milford Mill, US
    15 Governors Ct
    Reston, US
    530 11710 Plaza America Dr
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    HighPoint Global Financials and Metrics

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    Founding Date

    2006
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    HighPoint Global Online and Social Media Presence

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    HighPoint Global Blogs

    New ACSI Report on Customer Satisfaction Doesn’t Tell the Whole Story on CX

    The American Customer Satisfaction Index (ACSI) recently released the results of its latest survey. The headlines declared that customer satisfaction (CSAT) in federal government agencies is trending down for the first time in 11 years, dropping 1.1% to 68.9 (on a 0 to 100 scale). But headlines don’…

    Using Voice Technology to Enhance Customer Service

    When a customer calls into a contact center, they want a good experience, and they want to receive accurate information in a timely manner so that they don’t have to call back. Fulfilling these wants will ensure that they remain satisfied and loyal. When it comes to contact centers, time is often eq…

    HighPoint Renews CMMI Appraisals

    Company appraised at Maturity Level 3 for development and Maturity Level 2 for Services as part of ongoing commitment to quality development and repeatable processes Reston, VA December 20, 2018 – HighPoint Global, LLC, a leading provider of customer experience and digital solutions for government a…

    HighPoint to Expand Indianapolis Presence

    Company dedicated to growing central Indiana employee base to deliver citizen-centric digital services for government clients Indianapolis – November 15, 2018 – HighPoint Global, LLC, a leading provider of customer experience and digital solutions for government agencies, announced plans today to ex…

    HighPoint Operations VP to Speak at ICMI Contact Center Demo

    HighPoint Vice President of Operations, Doug Taylor, is scheduled to speak at the International Customer Management Institute’s (ICMI) Contact Center Demo event in Las Vegas. Taylor’s presentation, called “Contact Center Training Strategies for the Digital Adult Learner,” will look at the different …

    Contact center agents have little to fear with AI implementation

    There’s no death knell for CSRs yet, says Doug Taylor. Forecasters have been sounding the death knell of contact centers for decades. In the 90s, technology enthusiasts predicted that contact centers would be replaced by self-service channels on the internet. Some of today’s diviners echo their pred…
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    HighPoint Global Company Life and Culture

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    HighPoint Global Frequently Asked Questions

    • When was HighPoint Global founded?

      HighPoint Global was founded in 2006.

    • Who are HighPoint Global key executives?

      HighPoint Global's key executives are Ben Lanius, Gary Stage and Scott Willis.

    • How many employees does HighPoint Global have?

      HighPoint Global has 226 employees.

    • Who are HighPoint Global competitors?

      Competitors of HighPoint Global include eClerx Services, CDW and Barrett Business Services.

    • Where is HighPoint Global headquarters?

      HighPoint Global headquarters is located at 190 300 N Meridian St, Indianapolis.

    • Where are HighPoint Global offices?

      HighPoint Global has offices in Indianapolis, St. Louis, Reston, Milford Mill and in 4 other locations.

    • How many offices does HighPoint Global have?

      HighPoint Global has 9 offices.