Haptik is an artificial intelligence company powering conversational assistants for brands to transform customer experiences. The company develops technology to enable enterprises to build conversational AI systems that allow users to converse with applications and electronic devices in free-format, natural language, using speech or text. Haptik also has an automated conversational testing platform that enables real-time improvements to the AI.

Employee Rating

Parent CompanyJio
HQMumbai, IN
Cybersecurity ratingAMore
Haptik was founded in 2013 and is headquartered in Mumbai, IN

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Key People/Management at Haptik

Swapan Rajdev

Swapan Rajdev

Co-Founder & CTO
Saumil Shah

Saumil Shah

VP, Engineering
Vivek Arya

Vivek Arya

VP, Technology
Anand Ramachandran

Anand Ramachandran

VP, Product Solutions
Apurva Mudgal

Apurva Mudgal

Director, Product & Partnerships
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Haptik Office Locations

Haptik has offices in Mumbai, Frisco and New York
Mumbai, IN (HQ)
8th Floor, Cello Triumph, Goregaon East
Frisco, TX, US
3010 Gaylord Pkwy #150
New York, NY, US
114 E 25th St
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Haptik Financials and Metrics

Summary Metrics

Founding Date


Total Funding

$12.2 m


In total, Haptik had raised $12.2 m. Haptik is a subsidiary of Jio

Haptik Cybersecurity Score

Cybersecurity ratingPremium dataset



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Haptik Online and Social Media Presence

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Haptik News and Updates

Jio Haptik partners with iSON Xperiences to enable AI-powered customer service for enterprises in Africa

MUMBAI, India, April 8, 2021 /PRNewswire/ -- Jio Haptik Technologies Limited, one of the world's largest conversational AI companies and a subsidiary of Reliance Jio Platforms, today announced a strategic partnership with iSON Xperiences, a leading customer experience provider in Africa,...

Haptik launches AI-powered voice assistant for ecommerce shopping

Haptik’s Buzzo is a multilingual voice assistant that seeks to improve search, discovery, and purchase on ecommerce platforms

Jio Haptik bags top honours at leading natural language processing conference

The contribution of Haptik towards NLP research was recognised alongside Google Brain, OpenAI, and IBM Research.

Innominds Partners with Haptik for Powering Digital Next Initiatives Using Conversational AI Solutions

Innominds, AI-led digital transformation and software product engineering services for global enterprises and software product companies, today announced that it has entered into a partnership with Haptik, one of the largest conversational AI platforms in the world read more

Coronavirus: Haptik launches free WhatsApp chatbot to answer queries on the deadly virus

The WhatsApp chatbot launched by Haptik uses AI to provide all the self-explanatory messages on coronavirus, as it creates awareness and dispels the various myths around the deadly virus.

Reliance Jio backed Haptik acquires conversational commerce platform Buzzo.ai

Haptik, a subsidiary of Reliance Industries and a conversational AI platform, today announced that it has acquired Buzzo.ai, a Mumbai-based conversational commerce startup.
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Haptik Blogs

Multilingual Support: Scale Customer Experiences Globally

It is said that the language keeps changing every 100 miles you travel, irrespective of your demographics or direction. But, when it comes to expanding your business globally, you need to be capable of communicating in multiple languages no matter what your geographical location is. Busi…

WhatsApp List and Reply Buttons

For many years, WhatsApp has served as an informal channel for commerce. And it has increased even more during COVID-19, as the need for shopping assistance across a buyer’s journey has never been stronger. That's why some of the updates unveiled at Facebook's recent F8 Refresh conferenc…

WhatsApp List and Reply Buttons: New Elements on WhatsApp Business API

For many years, WhatsApp has served as an informal channel for commerce. And it has increased even more during COVID-19, as the need for shopping assistance across a buyer’s journey has never been stronger. That's why some of the updates unveiled at Facebook's recent F8 Refresh conferenc…

Chatbots in Education: Decoding the Future of EdTech

According to a report released by transaction advisory firm RBSA Advisors, the Indian ed-tech industry's market size is set to reach $30 billion in 10 years. The country has become the second-largest market for E-learning after the US.

Banking Chatbots: How Does Omnichannel Digital Banking Enhance CX

Like every other domain, banking is increasingly looking at digital transformation as the foundation for resilient and profitable future operations. According to Gartner, the adoption of digital technologies is the most significant trend in the banking industry. Successful digital tr…

Chatbot Vs. Intelligent Virtual Assistant - What's the difference & Why Care?

The key to improving overall customer experience today depends on implementing a CX strategy built on Conversational AI. With the right solution, you can engage with customers in human-like conversations while being cost-effective and scaling for the future. Professionals in Customer Exp…
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Haptik Frequently Asked Questions

  • When was Haptik founded?

    Haptik was founded in 2013.

  • Who are Haptik key executives?

    Haptik's key executives are Swapan Rajdev, Saumil Shah and Vivek Arya.

  • How many employees does Haptik have?

    Haptik has 323 employees.

  • Who are Haptik competitors?

    Competitors of Haptik include Arvi, Thankful and Apptus.

  • Where is Haptik headquarters?

    Haptik headquarters is located at 8th Floor, Cello Triumph, Goregaon East, Mumbai.

  • Where are Haptik offices?

    Haptik has offices in Mumbai, Frisco and New York.

  • How many offices does Haptik have?

    Haptik has 3 offices.