Feedtrail

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Feedtrail offers a web-based application to get customer feedback in real time. Its patient engagement platform automates the collection and analysis of patient insights, and utilizes AI-driven text analytics to uncover explicit opportunities for improvement and service recovery needs in real time.

TypePrivate
Founded2015
HQRaleigh, US
Websitefeedtrail.com

Latest Updates

Employees (est.) (Nov 2019)20

Key People/Management at Feedtrail

Madison Boley

Madison Boley

Sales Operations Manager
Brian Boundy

Brian Boundy

Account Executive
Robert Delk

Robert Delk

Account Executive
Jesse Haka

Jesse Haka

Chief Technology Officer
Paul Jaglowski

Paul Jaglowski

CEO
Matti Lehmus

Matti Lehmus

Developer
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Feedtrail Office Locations

Feedtrail has an office in Raleigh
Raleigh, US (HQ)
715 W Johnson St #200
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Feedtrail Financials and Metrics

Summary Metrics

Founding Date

2015

Feedtrail total Funding

$1.8 m

Feedtrail latest funding size

$1 m

Time since last funding

6 months ago

Feedtrail investors

Feedtrail's latest funding round in May 2019 was reported to be $1 m. In total, Feedtrail has raised $1.8 m
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Feedtrail Online and Social Media Presence

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Feedtrail Blogs

How to Effectively Use Net Promoter Score (NPS) in a Healthcare Organization?

Reading Time: 4 minutes Customer experience is a hot topic in every corner of the business world, regardless of industry. In the healthcare sector, consumer experience is even more important than in other industries. Healthcare workers communicate and connect deeply with their “consumers” — not jus…

Simple and Quick Opportunities to Improve Patient Experience

Reading Time: 4 minutes Simple and Quick Opportunities to Improve Patient Experience Anyone who works in a hospital or many other organizations has heard the phrase “patient experience” many times over the last few years. However, when it comes to hospitals and other medical organizations, the idea…

When the Customer is not Always Right Part II

Reading Time: 2 minutes When the Customer is not Always Right Part II Last week we discussed the patient experience problem facing healthcare. Leadership and individual providers have significantly differing views of the importance of patient experience. Understanding when the customer is right, wh…

How Patient Confidence Relates to Higher Hospital NPS

Reading Time: 4 minutes “the customer is always right” mantra can get tricky in the healthcare setting. Customers, in this case, are patients who are sick or injured. They want to feel healthy again as quickly and as painlessly as possible The post How Patient Confidence Relates to Higher Hospital …

When the Customer is not Always Right

Reading Time: 3 minutes “the customer is always right” mantra can get tricky in the healthcare setting. Customers, in this case, are patients who are sick or injured. They want to feel healthy again as quickly and as painlessly as possible The post When the Customer is not Always Right appeared fir…

Expert Interview Series, Episode 21: Paul Carrington, Director of Quality, Pratt Regional Medical Center

Reading Time: 15 minutes Expert Interview Series, Episode 21: Paul Carrington, Director of Quality, Pratt Regional Medical Center Hi, everybody. Welcome to another in our series of interviews with leaders in the patient experience world. My name is Andy Roth. I am Head of Customer Success at Feedtr…
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Feedtrail Frequently Asked Questions

  • When was Feedtrail founded?

    Feedtrail was founded in 2015.

  • Who are Feedtrail key executives?

    Feedtrail's key executives are Madison Boley, Brian Boundy and Robert Delk.

  • How many employees does Feedtrail have?

    Feedtrail has 20 employees.

  • Who are Feedtrail competitors?

    Competitors of Feedtrail include Shopin, EyeLevel.ai and RedBrain.

  • Where is Feedtrail headquarters?

    Feedtrail headquarters is located at 715 W Johnson St #200, Raleigh.

  • Where are Feedtrail offices?

    Feedtrail has an office in Raleigh.

  • How many offices does Feedtrail have?

    Feedtrail has 1 office.