OverviewSuggest Edit

    FCR is the premier provider of outsourced live agent call center and business process solutions. All of our operations reside within the United States in the Pacific Northwest. We provide a wide range of outsourced contact center, business process and social networking solutions to industries that include the high tech, internet, e-retail services, telecom, healthcare, finance, travel, transportation, insurance and various sectors of the new economy. Our specialty is creatively working alongside our clients’ existing operations and support desks, helping to fill in sales, service and support gaps like phone, email, web chat, social media, and back office process.

    Our mission and focus is to be the most respected and disruptive outsourcing partner in the industry. We strive to provide the highest possible quality at the lowest cost to our clients. To accomplish that we are building a new class of high quality, domestic based contact and business process outsourcing centers right here in the United States. With 6 contact centers across the state of Oregon, FCR operates facilities in the communities of Roseburg, Grants Pass, Coos Bay, Veneta, Eugene, and Independence. Our centers are filled with the most dedicated and creative colleagues who help take our client’s business to the next level.

    HQEugene, US
    Employee Ratings3.1
    Culture scoreA+

    Latest Updates

    Employees (est.) (May 2020)846

    Key People/Management at FCR

    John Stadter

    John Stadter

    Chairman & Co-Founder
    Matthew Achak

    Matthew Achak

    President & Founder
    Taylor Worth

    Taylor Worth

    EVP of Sales & Marketing
    Katheryn Carnahan

    Katheryn Carnahan

    Chief Operating Officer
    Brian Leeson

    Brian Leeson

    Sr. Director of Operations
    Ken Averett

    Ken Averett

    Director of Facilities
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    FCR Office Locations

    FCR has offices in Eugene, Butte, Coos Bay, Grants Pass and in 7 other locations
    Eugene, US (HQ)
    2911 Tennyson Ave
    Butte, US
    3100 Harrison Ave
    Coos Bay, US
    161 Anderson Ave
    Grants Pass, US
    128 SW I St
    Great Falls, US
    400 Central Ave
    Independence, US
    1319 Monmouth St
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    FCR Financials and Metrics

    Summary Metrics

    Founding Date


    FCR Online and Social Media Presence

    Embed Graph

    FCR Company Culture

    • Overall Culture



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    FCR News and Updates

    IMBRUVICA® (ibrutinib) Combination Regimen Significantly Improved Survival Versus the Chemoimmunotherapy FCR (Fludarabine, Cyclophosphamide and Rituximab) in Previously Untreated and Younger Chronic Lymphocytic Leukemia (CLL) Patients; Late-Breaking Phase 3 Data at ASH 2018

    NORTH CHICAGO, Ill., Dec. 4, 2018 /PRNewswire/ -- AbbVie (NYSE: ABBV), a research-based global biopharmaceutical company, today shared results from the ECOG-ACRIN Cancer Research Group (ECOG-ACRIN), National Cancer Institute (NCI)-sponsored, Phase 3 study (E1912) evaluating IMBRUVICA®...

    FCR Blogs

    FCR Adds New Talent To Operations

    Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 *protected email* www.gofcr.com FOR IMMEDIATE RELEASE EUGENE, OR – May 1, 2019 FCR, the premier provider of outsourced live agent call center and business process solutions, announced the recent...
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    FCR Frequently Asked Questions

    • When was FCR founded?

      FCR was founded in 2005.

    • Who are FCR key executives?

      FCR's key executives are John Stadter, Matthew Achak and Taylor Worth.

    • How many employees does FCR have?

      FCR has 846 employees.

    • Who are FCR competitors?

      Competitors of FCR include MoveTheDial, Cleanly and DOC Cleaning.

    • Where is FCR headquarters?

      FCR headquarters is located at 2911 Tennyson Ave, Eugene.

    • Where are FCR offices?

      FCR has offices in Eugene, Butte, Coos Bay, Grants Pass and in 7 other locations.

    • How many offices does FCR have?

      FCR has 12 offices.