OverviewSuggest Edit

Eckoh is a global provider of secure payment products and customer service solutions, working with organisations in over 10 countries around the world. Our range of secure payment products removes customer card data from contact centres and IT environments. They are designed to help merchants reduce the risk of fraud and become compliant with the Payment Card Industry Data Security Standards (PCI DSS). Eckoh’s CallGuard product can be deployed on the customer’s site or hosted in the Cloud. It allows contact centres to take card payments from customers without their agents seeing, hearing or accessing card data in any way. We have been a PCI DSS Level One accredited Service Provider since 2010 and we currently process over $1 billion in card payments annually.
Eckoh's customer service solutions enable payments, transactions and enquiries to be processed without the caller needing to talk to a contact centre agent. This significantly reduces our clients' costs, whilst freeing up their agents to deal with more complex enquiries. These solutions are delivered over the phone, web and mobile devices. Eckoh is the largest provider of such hosted services in the UK.

TypePublic
Founded1997
HQHemel Hempstead, GB
Websiteeckoh.com
Employee Ratings4.1

Latest Updates

Employees (est.) (Jul 2021)230(+3%)
Revenue (FY, 2019)£28.7 M(-4%)
Share Price (Sept 2021)£0.6
Cybersecurity ratingAMore

Key People/Management at Eckoh

Nik Philpot

Nik Philpot

CEO
Christopher Humphrey

Christopher Humphrey

Non-Executive Chairman
Chrissie Herbert

Chrissie Herbert

CFO
Dan Arntz

Dan Arntz

President, US Operations
David Coghlan

David Coghlan

Non-Executive Director
Todd Funk

Todd Funk

Senior Executive Vice President, US Operations
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Eckoh Office Locations

Eckoh has offices in Hemel Hempstead and Omaha
Hemel Hempstead, GB (HQ)
Telford House, Corner Hall Hemel Hempstead
Omaha, NE, US
6700 Mercy Rd #302
Omaha, NE, US
9900 Nicholas St #175
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Eckoh Financials and Metrics

Eckoh Revenue

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Eckoh's revenue was reported to be £28.72 m in FY, 2019
GBP

Revenue (FY, 2019)

28.7m

Gross profit (FY, 2019)

24.1m

Gross profit margin (FY, 2019), %

83.9%

Net income (FY, 2019)

945.0k

EBIT (FY, 2019)

1.2m

Market capitalization (9-Sept-2021)

150.7m

Closing stock price (9-Sept-2021)

0.6

Cash (31-Mar-2019)

11.6m

EV

142.4m
Eckoh's current market capitalization is £150.7 m.
GBPFY, 1998FY, 1999FY, 2000FY, 2001FY, 2002FY, 2003FY, 2004FY, 2005FY, 2006FY, 2007FY, 2008FY, 2009FY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018FY, 2019

Revenue

65.4k2.6m22.4m50.1m54.9m55.1m62.5m79.7m127.1m103.4m25.6m19.1m7.9m9.0m10.4m11.0m14.0m17.2m22.5m29.1m30.0m28.7m

Revenue growth, %

22%31%

Cost of goods sold

2.7k1.6m12.6m31.0m37.3m36.9m45.3m59.7m102.7m88.5m19.6m12.9m2.2m2.3m2.5m2.7m3.8m4.1m5.6m8.8m7.1m4.6m

Gross profit

62.7k1.0m9.8m19.2m17.6m18.2m17.2m20.0m24.4m14.9m6.0m6.2m5.7m6.7m7.9m8.3m10.2m13.1m16.8m20.3m22.9m24.1m
GBPFY, 1998FY, 1999FY, 2000FY, 2001FY, 2002FY, 2003FY, 2004FY, 2005FY, 2006FY, 2007FY, 2008FY, 2009FY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018FY, 2019

Cash

702.8k5.3m3.3m1.7m3.6m2.5m3.7m6.3m9.7m7.6m5.3m2.4m2.1m5.4m5.4m5.5m7.3m4.4m6.6m6.1m8.2m11.6m

Accounts Receivable

35.3k979.0k3.5m7.0m3.9m1.4m2.6m2.0m4.8m1.7m968.0k1.0m1.3m1.3m1.6m1.3m1.8m3.6m5.5m7.1m5.1m4.3m

Inventories

16.0k587.0k1.4m501.0k687.0k62.0k22.0k479.0k17.0k13.0k4.0k5.0k4.0k19.0k104.0k224.0k748.0k713.0k724.0k458.0k

Current Assets

832.2k7.8m61.7m41.9m24.2m19.2m21.2m24.3m35.8m21.5m13.2m8.0m7.3m8.8m10.0m11.8m11.0m11.7m16.5m18.4m18.7m25.2m
GBPFY, 1998FY, 1999FY, 2000FY, 2001FY, 2002FY, 2003FY, 2004FY, 2005FY, 2006FY, 2007FY, 2008FY, 2009FY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018FY, 2019

Net Income

(1.1m)(1.2m)(14.8m)(45.1m)(33.4m)(9.1m)(1.0m)(9.4m)979.0k8.3m(2.2m)(718.0k)(197.0k)(299.0k)2.6m1.9m298.0k(887.0k)1.9m1.4m2.7m

Cash From Operating Activities

1.1m701.0k7.5m20.1m9.2m1.1m138.0k4.5m3.2m1.1m5.3m(2.9m)(982.0k)1.2m1.5m2.5m4.8m579.0k5.2m2.2m5.8m7.3m

Cash From Investing Activities

(1.0m)

Dividends Paid

407.0k540.0k695.0k826.0k1.1m1.2m
GBPFY, 1998

Financial Leverage

1.1 x
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Eckoh Cybersecurity Score

Cybersecurity ratingPremium dataset

A

92/100

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Eckoh Online and Social Media Presence

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Eckoh News and Updates

Eckoh plc secures major US contract worth $3.8m

Eckoh plc has secured a three-year contract to provide contact centre agent desktop product, Coral, to a US Fortune 100 telecomms company. This is said to be a significant extension to an existing client relationship. Eckoh plc is a global provider of secure payment products and customer contact sol…

Eckoh Blogs

Winning, losing & regaining customers in the COVID-19 era

What was the impact on your customer journey? As the lockdown starts to ease, and most organisations are starting to plan their ‘return to normal’, it’s an ideal time to reflect on the impact of the actions you took – or didn’t. Whether you were able to carry on with home-working staff or not,…

Remote working for contact centres: Critical next steps, beyond the crisis

Remote working — an overnight transformation that's here to stay - As the coronavirus pandemic swept in, almost two thirds of British employees found themselves working remotely— and most of them for the first time.[1] For many, it'll stay that way too, as some companies stick with the system.…

Nine things that bug you about PCI DSS compliance

Compliance with the Payment Card Industry Data Security Standard (PCI DSS) helps companies to demonstrate they can process card payments securely and reduce card fraud. But the road to compliance can be fraught with wrong turns, unexpected risks and confusing myths. Even if your contact centre…

Full year results 2020

Results in line with market expectations; strong revenue and profit growth Eckoh plc (AIM: ECK), the global provider of secure payment products and customer contact solutions, is pleased to announce unaudited results for the twelve months to 31 March 2020. £m unless otherwise stated        …

Contact centre resilience – 5 lessons learned from COVID-19

In the words of Elvis, we’re ‘all shook up’. Not surprising after the initial reaction to the global pandemic that is COVID-19. It’s changed how we think, live and work and why it’s important to build resiliency into contact centre operations. Traditionally contact centres have always had to…

Eckoh’s security solution CallGuard wins twice at the Card Not Present Awards 2020

Eckoh wins won both the Judges Award and Customer Choice Award for the Best Contact Center Solution at the 2020 Card Not Present (CNP) Awards. The CNP Awards are the only awards honouring the companies, programs and solutions that have distinguished themselves in the Card-Not-Present space thr…
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Eckoh Frequently Asked Questions

  • When was Eckoh founded?

    Eckoh was founded in 1997.

  • Who are Eckoh key executives?

    Eckoh's key executives are Nik Philpot, Christopher Humphrey and Chrissie Herbert.

  • How many employees does Eckoh have?

    Eckoh has 230 employees.

  • What is Eckoh revenue?

    Latest Eckoh annual revenue is £28.7 m.

  • What is Eckoh revenue per employee?

    Latest Eckoh revenue per employee is £124.9 k.

  • Who are Eckoh competitors?

    Competitors of Eckoh include AccessPay, FreedomPay and Vendscreen.

  • Where is Eckoh headquarters?

    Eckoh headquarters is located at Telford House, Corner Hall Hemel Hempstead, Hemel Hempstead.

  • Where are Eckoh offices?

    Eckoh has offices in Hemel Hempstead and Omaha.

  • How many offices does Eckoh have?

    Eckoh has 3 offices.