OverviewSuggest Edit

Eckoh is a global provider of secure payment products and customer service solutions, working with organisations in over 10 countries around the world. Our range of secure payment products removes customer card data from contact centres and IT environments. They are designed to help merchants reduce the risk of fraud and become compliant with the Payment Card Industry Data Security Standards (PCI DSS). Eckoh’s CallGuard product can be deployed on the customer’s site or hosted in the Cloud. It allows contact centres to take card payments from customers without their agents seeing, hearing or accessing card data in any way. We have been a PCI DSS Level One accredited Service Provider since 2010 and we currently process over $1 billion in card payments annually.
Eckoh's customer service solutions enable payments, transactions and enquiries to be processed without the caller needing to talk to a contact centre agent. This significantly reduces our clients' costs, whilst freeing up their agents to deal with more complex enquiries. These solutions are delivered over the phone, web and mobile devices. Eckoh is the largest provider of such hosted services in the UK.

TypePublic
Founded1997
HQOmaha, US
Websiteeckoh.com
Employee Ratings2.8

Latest Updates

Employees (est.) (Feb 2019)300
Revenue (FY, 2018)£30 M(+4%)

Key People/Management at Eckoh

Nik Philpot

Nik Philpot

CEO
Chrissie Herbert

Chrissie Herbert

CFO
Ed Johnson

Ed Johnson

Chief Operating Officer UK
Dave Holliday

Dave Holliday

Global IT Director
Tony Porter

Tony Porter

Head of Global Marketing
Mark Holmes

Mark Holmes

Head of Sales UK
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Eckoh Office Locations

Eckoh has offices in Omaha and Hemel Hempstead
Omaha, US (HQ)
9900 Nicholas St #175
Hemel Hempstead, GB
Telford House, Corner Hall Hemel Hempstead
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Eckoh Financials and Metrics

Eckoh Revenue

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Eckoh's revenue was reported to be £30.01 m in FY, 2018
GBP

Revenue (FY, 2018)

30.0m

Gross profit (FY, 2018)

22.9m

Gross profit margin (FY, 2018), %

76.3%

Net income (FY, 2018)

2.7m

EBITDA (FY, 2018)

5.1m

EBIT (FY, 2018)

1.5m

Cash (31-Mar-2018)

8.2m

EV

117.7m
GBPFY, 1998FY, 1999FY, 2000FY, 2001FY, 2002FY, 2003FY, 2004FY, 2005FY, 2006FY, 2007FY, 2008FY, 2009FY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Revenue

65.4k2.6m22.4m50.1m54.9m55.1m62.5m79.7m127.1m103.4m25.6m19.1m7.9m9.0m10.4m11.0m14.0m17.2m22.5m29.1m30.0m

Revenue growth, %

22%31%

Cost of goods sold

2.7k1.6m12.6m31.0m37.3m36.9m45.3m59.7m102.7m88.5m19.6m12.9m2.2m2.3m2.5m2.7m3.8m4.1m5.6m8.8m7.1m

Gross profit

62.7k1.0m9.8m19.2m17.6m18.2m17.2m20.0m24.4m14.9m6.0m6.2m5.7m6.7m7.9m8.3m10.2m13.1m16.8m20.3m22.9m
GBPFY, 1998FY, 1999FY, 2000FY, 2001FY, 2002FY, 2003FY, 2004FY, 2005FY, 2006FY, 2007FY, 2008FY, 2009FY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Cash

702.8k5.3m3.3m1.7m3.6m2.5m3.7m6.3m9.7m7.6m5.3m2.4m2.1m5.4m5.4m5.5m7.3m4.4m6.6m6.1m8.2m

Accounts Receivable

35.3k979.0k3.5m7.0m3.9m1.4m2.6m2.0m4.8m1.7m968.0k1.0m1.3m1.3m1.6m1.3m1.8m3.6m5.5m7.1m5.1m

Inventories

16.0k587.0k1.4m501.0k687.0k62.0k22.0k479.0k17.0k13.0k4.0k5.0k4.0k19.0k104.0k224.0k748.0k713.0k724.0k

Current Assets

832.2k7.8m61.7m41.9m24.2m19.2m21.2m24.3m35.8m21.5m13.2m8.0m7.3m8.8m10.0m11.8m11.0m11.7m16.5m18.4m18.7m
GBPFY, 1998FY, 1999FY, 2000FY, 2001FY, 2002FY, 2003FY, 2004FY, 2005FY, 2006FY, 2007FY, 2008FY, 2009FY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Net Income

(1.1m)(1.2m)(14.8m)(45.1m)(33.4m)(9.1m)(1.0m)(9.4m)979.0k8.3m(2.2m)(718.0k)(197.0k)(299.0k)2.6m1.9m298.0k(887.0k)1.9m1.4m2.7m

Cash From Operating Activities

1.1m701.0k7.5m20.1m9.2m1.1m138.0k4.5m3.2m1.1m5.3m(2.9m)(982.0k)1.2m1.5m2.5m4.8m579.0k5.2m2.2m5.8m

Dividends Paid

407.0k540.0k695.0k826.0k1.1m1.2m

Cash From Financing Activities

1.9m9.9m60.8m(61.0k)(169.0k)(61.0k)(2.0m)(83.0k)3.5m(10.4m)226.0k(4.0k)(2.0k)(1.0k)(200.0k)86.0k(1.5m)1.9m1.3m(7.0k)(2.7m)
GBPY, 2018

EV/EBITDA

23 x

EV/EBIT

76.2 x

EV/CFO

20.2 x

Revenue/Employee

109.9k

Debt/Equity

0.1 x

Financial Leverage

1.6 x
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Eckoh Online and Social Media Presence

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Eckoh Blogs

Eight things that bug you about PCI DSS compliance

Compliance with the Payment Card Industry Data Security Standard (PCI DSS) helps companies to demonstrate they can process card payments securely and reduce card fraud

Are contact center agents the only way to deliver customer service?

Everything’s on the up - call volumes, cost of call handling, maintaining, managing and training people, as well as customer expectations.

Executive Insight: Continuous Customer Service - from Omnichannel to Omnipresent

By Ashley Burton, Head of Product at Eckoh

Social media: Why you should be all ears

Social media is great for shouting about new products and services. But how well are you using it to listen to today's customers — and engage with them on a personal level?

The power of speech recognition in IVR

The voice revolution is here, and it’s here to stay. Alexa, Siri and Google Voice Assistant have given consumers not only the appetite to ask for whatever they want but also the technology.

Skills on tap for contact centers in the utilities sector

Utilities companies face a vexing challenge: What happens when their supply of contact center employees runs dry? The predictions are worrying. But there is a solution.
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Eckoh Frequently Asked Questions

  • When was Eckoh founded?

    Eckoh was founded in 1997.

  • Who are Eckoh key executives?

    Eckoh's key executives are Nik Philpot, Chrissie Herbert and Ed Johnson.

  • How many employees does Eckoh have?

    Eckoh has 300 employees.

  • What is Eckoh revenue?

    Latest Eckoh annual revenue is £30 m.

  • What is Eckoh revenue per employee?

    Latest Eckoh revenue per employee is £100 k.

  • Who are Eckoh competitors?

    Competitors of Eckoh include Vendscreen, zlien and InstaMed.

  • Where is Eckoh headquarters?

    Eckoh headquarters is located at 9900 Nicholas St #175, Omaha.

  • Where are Eckoh offices?

    Eckoh has offices in Omaha and Hemel Hempstead.

  • How many offices does Eckoh have?

    Eckoh has 2 offices.