OverviewSuggest Edit

Eckoh is a global provider of secure payment products and customer service solutions, working with organisations in over 10 countries around the world. Our range of secure payment products removes customer card data from contact centres and IT environments. They are designed to help merchants reduce the risk of fraud and become compliant with the Payment Card Industry Data Security Standards (PCI DSS). Eckoh’s CallGuard product can be deployed on the customer’s site or hosted in the Cloud. It allows contact centres to take card payments from customers without their agents seeing, hearing or accessing card data in any way. We have been a PCI DSS Level One accredited Service Provider since 2010 and we currently process over $1 billion in card payments annually.
Eckoh's customer service solutions enable payments, transactions and enquiries to be processed without the caller needing to talk to a contact centre agent. This significantly reduces our clients' costs, whilst freeing up their agents to deal with more complex enquiries. These solutions are delivered over the phone, web and mobile devices. Eckoh is the largest provider of such hosted services in the UK.

TypePublic
Founded1997
HQHemel Hempstead, GB
Websiteeckoh.com
Employee Ratings3

Latest Updates

Employees (est.) (Aug 2020)224(-25%)
Revenue (FY, 2019)£28.7 M(-4%)
Share Price (Aug 2020)£0.6
Cybersecurity ratingAMore

Key People/Management at Eckoh

Nik Philpot

Nik Philpot

CEO
Christopher Humphrey

Christopher Humphrey

Non-Executive Chairman
Chrissie Herbert

Chrissie Herbert

CFO
Dan Arntz

Dan Arntz

President, US Operations
David Coghlan

David Coghlan

Non-Executive Director
Todd Funk

Todd Funk

Senior Executive Vice President, US Operations
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Eckoh Office Locations

Eckoh has offices in Hemel Hempstead and Omaha
Hemel Hempstead, GB (HQ)
Telford House, Corner Hall Hemel Hempstead
Omaha, US
9900 Nicholas St #175
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Eckoh Financials and Metrics

Eckoh Revenue

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Eckoh's revenue was reported to be £28.72 m in FY, 2019
GBP

Revenue (FY, 2019)

28.7m

Gross profit (FY, 2019)

24.1m

Gross profit margin (FY, 2019), %

83.9%

Net income (FY, 2019)

945.0k

EBIT (FY, 2019)

1.2m

Market capitalization (27-Apr-2020)

122.9m

Closing stock price (27-Apr-2020)

0.5

Cash (31-Mar-2019)

11.6m

EV

114.5m
Eckoh's current market capitalization is £122.9 m.
GBPFY, 1998FY, 1999FY, 2000FY, 2001FY, 2002FY, 2003FY, 2004FY, 2005FY, 2006FY, 2007FY, 2008FY, 2009FY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018FY, 2019

Revenue

65.4k2.6m22.4m50.1m54.9m55.1m62.5m79.7m127.1m103.4m25.6m19.1m7.9m9.0m10.4m11.0m14.0m17.2m22.5m29.1m30.0m28.7m

Revenue growth, %

22%31%

Cost of goods sold

2.7k1.6m12.6m31.0m37.3m36.9m45.3m59.7m102.7m88.5m19.6m12.9m2.2m2.3m2.5m2.7m3.8m4.1m5.6m8.8m7.1m4.6m

Gross profit

62.7k1.0m9.8m19.2m17.6m18.2m17.2m20.0m24.4m14.9m6.0m6.2m5.7m6.7m7.9m8.3m10.2m13.1m16.8m20.3m22.9m24.1m
GBPFY, 1998FY, 1999FY, 2000FY, 2001FY, 2002FY, 2003FY, 2004FY, 2005FY, 2006FY, 2007FY, 2008FY, 2009FY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018FY, 2019

Cash

702.8k5.3m3.3m1.7m3.6m2.5m3.7m6.3m9.7m7.6m5.3m2.4m2.1m5.4m5.4m5.5m7.3m4.4m6.6m6.1m8.2m11.6m

Accounts Receivable

35.3k979.0k3.5m7.0m3.9m1.4m2.6m2.0m4.8m1.7m968.0k1.0m1.3m1.3m1.6m1.3m1.8m3.6m5.5m7.1m5.1m4.3m

Inventories

16.0k587.0k1.4m501.0k687.0k62.0k22.0k479.0k17.0k13.0k4.0k5.0k4.0k19.0k104.0k224.0k748.0k713.0k724.0k458.0k

Current Assets

832.2k7.8m61.7m41.9m24.2m19.2m21.2m24.3m35.8m21.5m13.2m8.0m7.3m8.8m10.0m11.8m11.0m11.7m16.5m18.4m18.7m25.2m
GBPFY, 1998FY, 1999FY, 2000FY, 2001FY, 2002FY, 2003FY, 2004FY, 2005FY, 2006FY, 2007FY, 2008FY, 2009FY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018FY, 2019

Net Income

(1.1m)(1.2m)(14.8m)(45.1m)(33.4m)(9.1m)(1.0m)(9.4m)979.0k8.3m(2.2m)(718.0k)(197.0k)(299.0k)2.6m1.9m298.0k(887.0k)1.9m1.4m2.7m

Cash From Operating Activities

1.1m701.0k7.5m20.1m9.2m1.1m138.0k4.5m3.2m1.1m5.3m(2.9m)(982.0k)1.2m1.5m2.5m4.8m579.0k5.2m2.2m5.8m7.3m

Cash From Investing Activities

(1.0m)

Dividends Paid

407.0k540.0k695.0k826.0k1.1m1.2m
GBPFY, 1998

Financial Leverage

1.1 x
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Eckoh Cybersecurity Score

Cybersecurity ratingPremium dataset

A

93/100

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Eckoh Online and Social Media Presence

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Eckoh News and Updates

Eckoh plc secures major US contract worth $3.8m

Eckoh plc has secured a three-year contract to provide contact centre agent desktop product, Coral, to a US Fortune 100 telecomms company. This is said to be a significant extension to an existing client relationship. Eckoh plc is a global provider of secure payment products and customer contact sol…

Eckoh Blogs

Are contact centre agents the only way to deliver customer service?

Are you ready to gear up to handling call volumes and managing customer expectations? Never has the incentive to automate as many calls as possible, and as efficiently as possible, been as great as it is today. While businesses want to focus on differentiating themselves through customer exper…

Take security seriously when getting back to work

UK companies are being urged to take security seriously in their contact centres when adapting their home-working and office working routines as the lockdown is eased. We all had to adapt quickly when the Coronavirus Pandemic took hold, which may have meant some organisations took short-cuts …

Contact centres stay secure with Eckoh’s CallGuard Remote and ChatGuard

Contact centres that take payments and are using home-working agents during the COVID-19 crisis, have found a way to stay open by using CallGuard Remote to secure phone payments and ChatGuard for web chat payments. Since the start of the COVID-19 crisis, organisations across all sectors have …

Let customers pay in chat rather than send them away

Customers love to engage using chat and you can achieve a return of 20 times your investment. So, think what you could achieve by being able to take a secure, PCI compliant payment within a chat session rather than sending them elsewhere to pay? Today, chat has become such a popular engagement…

Chatbots – now's the time to take them seriously

Chatbots are now being taken seriously because they support your agents, take secure payments and reduce queues. Compared to other innovations, Chatbots have been a slow burner. As far back in 1966, MIT professor Joseph Weizenbaum's program ELIZA, fooled people into believing they were convers…

Full Year Trading Update - April 2020

Eckoh today issues a trading update for the year ended 31 March 2020 The Board of the Company confirms that trading for the year ended 31 March 2020 was in line with market expectations, with revenue growth in both the UK and US divisions and double-digit growth across the Group. Following reco…
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Eckoh Frequently Asked Questions

  • When was Eckoh founded?

    Eckoh was founded in 1997.

  • Who are Eckoh key executives?

    Eckoh's key executives are Nik Philpot, Christopher Humphrey and Chrissie Herbert.

  • How many employees does Eckoh have?

    Eckoh has 224 employees.

  • What is Eckoh revenue?

    Latest Eckoh annual revenue is £28.7 m.

  • What is Eckoh revenue per employee?

    Latest Eckoh revenue per employee is £128.2 k.

  • Who are Eckoh competitors?

    Competitors of Eckoh include AccessPay, Vendscreen and InstaMed.

  • Where is Eckoh headquarters?

    Eckoh headquarters is located at Telford House, Corner Hall Hemel Hempstead, Hemel Hempstead.

  • Where are Eckoh offices?

    Eckoh has offices in Hemel Hempstead and Omaha.

  • How many offices does Eckoh have?

    Eckoh has 2 offices.