EchoData

Echo Data Services provides fulfillment and supply chain logistics solutions. It offers third party fulfillment services, such as retail and channel distribution, product and literature fulfillment; and returns/reverse logistics services, including items inspection and breakdown for inventory reallocation or disposal, automatic reshipment of new product or immediate reporting for credit authorization, and electronic returns data file confirmations. The company also provides warehousing and distribution services, such as receiving, warehouse management, inventory control, shipping and distribution, and security and redundancy; turnkey sourcing and production services, including printing and packaging, optical media replication, and account management; and strategic facilities, materials management, and EDI. In addition, Echo Data Services, Inc. offers kitting and assembly services, such as high volume and custom assembly of products; build to order fulfillment; bulk assembly; product recalls, rework, and refurbishment; shrink-wrapping, banding, and auto-bagging; serialized assembly and lot control; and quality assurance and weight verification. Further, the company provides call center services to manage inbound and outbound call center needs, such as Web-based order taking services; customized e-commerce Website integration and set-up; agent training; scripted FAQ integration for question answering; up and cross selling; scripting, analysis, and programming; IVR greeting/front end support; toll-free number registration and monthly maintenance; per-minute-pricing; multi-lingual support; and online reporting tools. It serves consumer products, media and publishing, hardware and electronics, pharmaceutical and healthcare, financial services, non profits, training and education, and software publishing industries in the United States and internationally.