DropThought (DT), a real-time feedback analytics solution integrated with a Machine Learning Analytics Platform, for deep text analytics and predictive analytics, which would help record and analyze what stakeholders are saying about the company, market, products and services. DropThought captures actionable feedback in real-time from visiting clients while they are engaged in the sessions; the application collects these private perceptions (with the utmost security) about company's brand and helps it better understand stakeholders so that it can drive everything, from a better customer experience, to team integrity and growth.
DropThought also offers a proprietary deep text analytics engine, DeepThought, to extract actionable structured insights for businesses, from the text data. These insights are provided with highly intuitive visualization to get a better understanding of the large volumes of unstructured text data that businesses are struggling to analyze.
DropThought drives innovation and helps companies to understand customers’ preferences, needs, trends, and wants by providing detailed insights on stakeholders’ views surrounding their products and services. This robust application helps them in safeguarding, if not developing, their brand image by detecting risks early, and reacting appropriately.