DropThought

DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to improved experiences and higher satisfaction and Net Promoter Scores. Instant feedback can be gathered through DropThought in three ways: via its mobile app, embedded API integrations, and on-site using tablet devices. DropThought’s Analytics Dashboard and Manager mobile app can instantly notify managers and brands to feedback reported in the moment, to enable immediate responses, insights, and resolution. DropThought’s text analytics solution allows businesses to see customer experience metrics over time and quickly identify opportunities to improve. Companies can also easily select and promote customers’ positive instant feedback on social channels.
Type
Private
HQ
Santa Clara, US
Founded
2011
Employees
16 (est)-5%

Key People at DropThought

Kristin McDonnell

Kristin McDonnell

Board of Advisors
Professor Baba Shiv

Professor Baba Shiv

BoD
Ajith Ravi

Ajith Ravi

CTO & Tech Co-Founder
Leo Joseph

Leo Joseph

BoD
Dhawal Gusain

Dhawal Gusain

VP Business Development & Strategy
Karan Chaudhry

Karan Chaudhry

CEO and Co-Founder

DropThought Locations

Santa Clara, US

DropThought Metrics

DropThought Summary

Founding Date

2011

Total Funding

$4.2 M

Investors

DropThought Online Presence

DropThought Company Life