DigitalGenius

DigitalGenius brings practical applications of artificial intelligence into the customer service operations of global companies. Its Human+AI Customer Service Platform combines the best of human intellect and artificial intelligence enabling companies to live up to and exceed rising consumer expectations.

At its core are deep learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software. Once enabled, the platform automates and increases the quality and efficiency of customer support conversations across text-based communication channels like email, chat, social media and mobile messaging.