DigitalGenius

Technology artificial intelligence customer services messaging mobile

DigitalGenius brings practical applications of artificial intelligence into the customer service operations of global companies. Its Human+AI Customer Service Platform combines the best of human intellect and artificial intelligence enabling companies to live up to and exceed rising consumer expectations.

At its core are deep learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software. Once enabled, the platform automates and increases the quality and efficiency of customer support conversations across text-based communication channels like email, chat, social media and mobile messaging.

Company Growth (employees)

Type

Private

London, GB

Founded

2014

Size (employees)

50 (est)+17%

Website

digitalgenius.com

DigitalGenius was founded in 2014 and is headquartered in London, GB

DigitalGenius Office Locations

DigitalGenius has offices in London and San Francisco

London, GB (HQ)

1 Canada Square

San Francisco, US

600 California St

DigitalGenius Data and Metrics

Summary Metrics

Founding Date	2014
Total Funding	$11.4 m
Latest funding size	$4.1 m
Time since last funding	over 1 year
Investors	Metamorphic Ventures, Lowercase Capital, Runa Capital, Singularity Investments, RRE Ventures, Bloomberg Beta, Spider Capital, Lerer Hippeau Ventures, Novel TMT Ventures, Salesforce Ventures

DigitalGenius's latest funding round in April 2016 was reported to be $4.1 m. In total, DigitalGenius has raised $11.4 m

DigitalGenius Financial Metrics

Summary

GBP

Balance Sheet

GBP	FY, 2015	FY, 2016
Cash	27.9 k	644.7 k
Accounts Receivable	2.1 m	4.7 m
Current Assets	2.1 m	5.3 m
PP&E	4.9 k	10.7 k
Total Assets	2.1 m	5.3 m
Accounts Payable	83.5 k	49.7 k
Current Liabilities	83.5 k	49.7 k
Total Liabilities	2.2 m	6 m
Total Equity	(30.9 k)	(721.9 k)
Financial Leverage	-69.4 x	-7.4 x