OverviewSuggest Edit

DigitalGenius is a company that develops a customer service automation platform. It uses AI technology to automate resolutions for support tickets. The platform combines AI model management, a flow builder, analytics, and an automation dashboard. Digital Genius caters to travel, retail, e-commerce, and manufacturing industries.
HQLondon, GB
Employee Ratings4.3

Latest Updates

Employees (est.) (Sept 2021)21
Job Openings3
Cybersecurity ratingAMore

DigitalGenius Office Locations

DigitalGenius has an office in London
London, GB (HQ)
Stapleton House, 110 Clifton St
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DigitalGenius Financials and Metrics

Summary Metrics

Founding Date


DigitalGenius total Funding

$26 m

DigitalGenius latest funding size

$14.75 m

Time since last funding

4 years ago

DigitalGenius investors

DigitalGenius's latest funding round in December 2017 was reported to be $14.8 m. In total, DigitalGenius has raised $26 m
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DigitalGenius Revenue

Cash (31-Dec-2018)

GBPFY, 2015FY, 2016FY, 2017FY, 2018



Accounts Receivable


Current Assets



FY, 2015

Financial Leverage

-69.4 x
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DigitalGenius Cybersecurity Score

Cybersecurity ratingPremium dataset



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DigitalGenius Online and Social Media Presence

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DigitalGenius News and Updates

How Autodesk and DigitalGenius are evolving AI customer service beyond chatbots

Advances in machine learning and emotional intelligence are enabling more-capable AI assistants that better understand what people want, and how to help them.

This London firm has joined a $15m round for a call centre AI company

The robots will soon be taking over call centres, as a company which develops consumer-focused artificial intelligence today nabbed almost $15m (£11.2m) of funding. San Francisco-based DigitalGenius, which works with companies including Unilever, KLM Airlines and Eurostar, has raised $14.75m of s…

Deep learning company DigitalGenius raises $14.75 mln

San Francisco-based DigitalGenius, provide rof artificial intelligence solutions for the customer service industry, announced it has raised $14.75 million in Series A funding round led by Global Founders Capital. Also participating in the round are MMC Ventures, Paua Ventures, Kairos and others, inc…

DigitalGenius raises $14.75 million to bring artificial intelligence to customer service

DigitalGenius, a fledgling artificial intelligence (AI) startup that’s setting out to automate many facets of customer service, has announced a $14.75 million series A funding round led by Global Founders Capital, with participation from Salesforce Ventures, MMC Ventures, Paua Ventures, Kairos, Runa…

DigitalGenius Blogs

AI : The Intersection of Revenue and Customer Satisfaction

Just type in "artificial intelligence" into your search bar and you'll be instantly overwhelmed. Blogs, articles, think pieces, self-promotion, video explainers, courses and how-to guides burst at the seams. Recently, the trend seems to be articles instructing how to select, set up and r…

DigitalGenius Teams Up with Salesforce Platinum Consulting Partner Gen25 to Scale AI Customer Service

Customers today want convenient experiences. They expect brands to quickly and personally engage in their channel of choice, eliminating the problem quickly. Brands that meet these expectations are rewarded with customer loyalty. Those that do not struggle to retain customers.

Green-lighting Customer Service Innovation in Manufacturing

Manufacturers get a bad rap for being behind the times; weighed down by legacy systems they are slow to change, unconcerned by customer needs with a pure focus on lowering production costs. With the global market intensifying competitively, commodities prices increasing and talent flocki…

Preparing Your Business for AI

At this stage of your process, you have covered evaluation, selection and procurement of AI technology. With your technology purchased, you’re ready for launch, but before, or at least during, the roll-out, it’s critical to create the proper cultural and structural framework in which the…

Webinar: Conversational AI

Join Conan McMurtrie, Head of Product AI, and Phill Brougham, Marketing, for the third part of a DigitalGenius webinar series about real-world applications of AI on Tuesday, 19th March. We're going to cover the discipline of Conversational AI: why is it so difficult to get right? Where c…

3 Webinar Takeaways: Automate Service & Increase Customer Satisfaction with AI

This is a joint post by DigitalGenius & NeuraFlash. As soon as executives first conceived that artificial intelligence could automate meaningful amounts of customer service work, expectations have been sky high. However, the technology couldn’t keep up with the hype over the last few…
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DigitalGenius Frequently Asked Questions

  • When was DigitalGenius founded?

    DigitalGenius was founded in 2013.

  • How many employees does DigitalGenius have?

    DigitalGenius has 21 employees.

  • Who are DigitalGenius competitors?

    Competitors of DigitalGenius include AutomationEdge Technologies, LIFEdata AI and Autify.

  • Where is DigitalGenius headquarters?

    DigitalGenius headquarters is located at Stapleton House, 110 Clifton St, London.

  • Where are DigitalGenius offices?

    DigitalGenius has an office in London.

  • How many offices does DigitalGenius have?

    DigitalGenius has 1 office.