DHL Group Operating Metrics

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DHL Group key operating metrics including Gross Profit per Export Ton (Global Forwarding), environmental, and social and governance score (ESG).

Gross Profit per Export Ton (Global Forwarding)

€504.5

Q1, 2020

Gross Profit per TEU (Global Forwarding)

€207.3

Q1, 2020

Parcels Delivered per Working Day (Germany)

6.7M

13.6%

FY, 2021

Operating Metrics

Metrics	FY, 2019	FY, 2020	FY, 2021
Gross Profit per Export Ton (Global Forwarding)	€462.7
Gross Profit per TEU (Global Forwarding)	€202.1
Parcels Delivered per Working Day (Germany)	5.2M	5.9M	6.7M
Mail Centers (Germany)	82	82	82
Service Point Lockers	13K
Items Processed (Mail Communication, Post and Parcel Germany)	7.5B	6.4B	6.3B
Items Processed (Dialogue Marketing, Post and Parcel Germany)	8.2B	6.8B	6.9B
Items Processed (Parcel, Post and Parcel Germany)	1.6B	1.6B	1.8B
Items Processed per Working Day (Mail Communication, Post and Parcel Germany)	30.1M
Items Processed per Working Day (Dialogue Marketing, Post and Parcel Germany)	33.1M
Items Processed per Working Day (Parcel, Post and Parcel Germany)	6.3M
Revenue per Working Day (Post and Parcel Germany)	€24.5M
TDI Shipments per Day (Express)	1M	1.1M	1.2M
TDI Revenue per Day (Express)	€51.0M	€58.1M	€73.6M
TDD Shipments per Day (Express)	531K	615K	645K
TDD Revenue per Day (Express)	€4.8M	€5.4M	€5.8M
Air Freight Volume (Global Forwarding), tonnes	3.6M	3M	2.1M
Air Freight Volume (Export, Global Forwarding), tonnes	2.1M	1.7M
Ocean Freight (Global Forwarding), TEU	3.2M	2.9M	3.1M
Items Processed (Post, Post and Parcel Germany)	17.4B	14.3B	14.2B
Customers (Express)	2.7M
Points of Sale	26K	25.5K	25.5K
Paketshops (Germany)	10.5K	10.5K
Retail Outlets (Germany)	13K	13K
Post Boxes (Germany)	110K	109.5K	108.6K
Letters Delivered per Working Day (Germany)	55M	49M	49M
Packstations (Germany)	4.4K	6.7K	8.7K
Parcel Centres (Germany)	36	36	37
Letter and Parcel Deliverers (Germany)	113.5K	118.6K
Sales Points (Germany)	2.3K	2K
Service Points (Ecommerce Solutions)			70K
Customers (Global Forwarding)			250K
Freight Terminals (Global Forwarding)			200
Hubs (Express)			22
Service Points (Express)			111.8K
Facilities (Express)			3.4K

Environmental, Social and Governance (ESG)

Overall

50-59 out of 100

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