Delighted

    OverviewSuggest Edit

    Delighted helps businesses connect with their customers – to learn, improve, and delight. Are your customers delighted?

    We are located in sunny Palo Alto.

    TypePrivate
    Founded2013
    HQPalo Alto, CA, US
    Websitedelighted.com

    Latest Updates

    Employees (est.) (Jan 2021)21(+5%)
    Cybersecurity ratingBMore

    Delighted Office Locations

    Delighted has an office in Palo Alto
    Palo Alto, CA, US (HQ)
    1027 Alma St Suite B
    Show all (1)

    Delighted Financials and Metrics

    Summary Metrics

    Founding Date

    2013

    Time since last funding

    8 years ago

    Delighted investors

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    Human Capital Metrics

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    Delighted Cybersecurity Score

    Cybersecurity ratingPremium dataset

    B

    86/100

    SecurityScorecard logo

    Delighted Online and Social Media Presence

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    Delighted News and Updates

    Delighted Customer Recommends Jingsourcing for their Excellent Sourcing Support

    YIWU, China, Aug. 13, 2018 /PRNewswire/ -- Rapidly expanding sourcing company Jingsourcing continues their tradition of helping small to medium businesses with their top-rated service. The company has recently received accolades from a client that wanted to develop an auto-stirred baby...

    Nicky Morgan elected as first female chair of Treasury select committee

    Nicky Morgan has been elected as the first ever female chair of the Treasury select committee. She will be taking on the crucial parliamentary role after Andrew Tyrie announced he would not be standing in the June General Election. The Remain campaigner beat five other colleagues to the role, …

    10 corporate fundraising partnerships for May 2017

    May has been a good month so far for corporate partnerships with a raft of announcements, covering everything from donations from product sales, a yacht for this year’s Clipper Race for Unicef, and fundraising activities including bake sales, skydives, and in-store collections. Here are ten that hav…

    10 corporate fundraising partnerships for May 2017

    May has been a good month so far for corporate partnerships with a raft of announcements, covering everything from donations from product sales, a yacht for this year’s Clipper Race for Unicef, and fundraising activities including bake sales, skydives, and in-store collections. Here are ten that hav…

    Delighted Blogs

    Benchmarks is here. See how your NPS stacks up with our newest report.

    Find out how your real-time NPS compares to competitors in 20 industries with Benchmarks, our newest in-platform report.  Prior to this release, our reporting features were all geared towards easy customer experience performance monitoring and feedback analysis for your Delighted survey results. Wit…

    Customer journey map: The key to understanding your customer

    When you think of your customer, who comes to mind?  Can you name their intentions, motivations, and pain points? Better yet, do you know why they are choosing your company among competitors?  Defining customer needs, problems, and interactions with your company may seem overwhelming and at times, u…

    Just arrived: Delighted’s Google Sheets, Airtable, and Pipedrive integrations by Zapier

    It’s no secret that capturing feedback from clients, employees, and potential customers is essential for building a foundation in experience management. But, organizing and standardizing team processes around feedback data can seem daunting, especially if it’s a manual process.  That’s why we’re exc…

    The fundamentals of an impactful customer experience strategy

    2020 required many companies to pivot their internal and external customer processes to provide convenience and safety. Switching to a more virtual world has sparked the need for customer feedback on updated customer experience (CX) strategies to ensure that all adjustments are as friction-free as p…

    Delighted’s retail customer experience guide for 2021 and beyond

    Historically, the backbone of retail has been predicated around selling goods from a physical location. In the pre-internet days, department, warehouse, discount, big box, and mom-and-pop stores were where consumers would purchase goods for personal use. Retail customer experience was predicated aro…

    A Delighted game-changer: Smart Trends for AI-driven survey text analysis

    As part of our mission to build a turnkey customer experience platform, we’ve always been aware of the need for an automated feedback analysis solution. After a year spent fine-tuning our survey text analysis algorithm, we’re excited to announce that it’s finally ready.  Introducing Smart Trends, po…
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    Delighted Frequently Asked Questions

    • When was Delighted founded?

      Delighted was founded in 2013.

    • How many employees does Delighted have?

      Delighted has 21 employees.

    • Who are Delighted competitors?

      Competitors of Delighted include SmartFocus, ICAP and Elecosoft.

    • Where is Delighted headquarters?

      Delighted headquarters is located at 1027 Alma St Suite B, Palo Alto.

    • Where are Delighted offices?

      Delighted has an office in Palo Alto.

    • How many offices does Delighted have?

      Delighted has 1 office.