Cloudwave is a company that develops a bespoke, omni-channel, cloud-based platform focused on modernising the contact center experience. It offers both technology consulting and a SaaS product for effective customer communication. The company partners with various technology vendors and utilizes cloud technology to provide a scalable and flexible contact center solution with additional features such as analytics and transcription services. Its offering includes Cloudwave Neon, an omni-channel cloud based contact centre software solution, and Cloudwave Xenon, a bulk SMS sending platform. The company aims to improve communication for remote teams focused on customer experience.