Clearlink is digital marketing and sales organization focused on creating and maintaining valuable relationships. Clearlink partners with the world’s leading brands to increase their reach, drive and fulfill valuable transactions and deepen insight into consumer behavior. Clearlink has delivered millions of customers to its brand partners, including AT&T, Verizon, and CenturyLink over the past ten years through its customized marketing, sales and analytics platforms. Clearlink, headquartered in Salt Lake City, Utah and established in 2003 employs more than 1,500 local sales, technology, and marketing professionals. The teams at Clearlink are some of the best and brightest in the industry and are consistently honored for culture, performance, and financial growth. In 2015, Clearlink was recognized nationally and locally for strong leadership, business growth, innovative employee initiatives, and corporate social responsibility. For the eighth consecutive year, Clearlink ranked highly in Utah Business Magazine's "Fast50," MountainWest Capital Network’s "Utah 100" and the Inc. 500/5000 list. Many individual employees at Clearlink were recognized for their work including Jessica Jones, VP of Talent Acquisition was named to the “30 Women to Watch” by Utah Business. The Salt Lake Tribune and Deseret News both named Clearlink one of the "Top Workplaces in Utah."
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TypeSubsidiary
Parent CompanySykes Enterprises
HQSalt Lake City, US
Founded2003
Websiteclearlink.com
Clearlink was founded in 2003 and is headquartered in Salt Lake City, US
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Key People/Management at Clearlink

Phil Hansen

Phil Hansen

CEO | Co-Founder
Bruce Westenskow

Bruce Westenskow

CTO | Co-Founder
Ted Roxbury

Ted Roxbury

CMO
Ty Christensen

Ty Christensen

EVP Partnership Strategy
Sean McGinnis

Sean McGinnis

EVP Marketing
Ian Lurie

Ian Lurie

EVP Marketing Services
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Clearlink Office Locations

Clearlink has offices in Orem, Southern Pines, Seattle, Salt Lake City and in 1 other location
Salt Lake City, US (HQ)
5202 W Douglas Corrigan Way
Orem, US
301 545 E University Pkwy
Salt Lake City, US
5245 Yeager Rd
Scottsdale, US
4301 N Scottsdale Rd
Seattle, US
400 307 3rd Ave S
Southern Pines, US
164 NW Broad St
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Clearlink Financials and Metrics

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Founding Date

2003
Clearlink is a subsidiary of Sykes Enterprises
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Clearlink Online and Social Media Presence

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Clearlink News and Updates

4 things executives should know about AI and data science

GUEST: Artificial intelligence, machine learning, and deep learning are buzzworthy terms in the world of business, ranging across channels from customer service to finance and beyond. Because big data is big news, companies want to implement AI to improve their businesses — but some are making the m…
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Clearlink Blogs

Defining and Refining the Intelligent Customer Experience

This article was originally published on RetailTechNews and is republished here with permission. When most companies think about a customer’s experience with a call center, there’s a persistent assumption that the support experience starts when the customer picks up the phone. I’ve always believed t…

In Praise of Intelligent Bots, Not Smart Ones

This article was originally published on CIO and is republished here with permission. A great chatbot can upgrade the customer experience. But chatbots for their own sake are a waste of time. In a vacuum, bots are either glorified search tools or obnoxiously cute conversationalists. They’re no more …

Building Empathy into Your Chat Strategy

Truly effective customer service is relationship-building in microcosm. Sales agents have only about 20 minutes to build rapport with customers on the phone. On chat, the time to build that relationship is cut in half—and the impersonal nature of the conversation, with no voice cues from the custome…

Chat Strategy for Customer Service and Sales

When instant messaging first burst into people’s lives in the 90s, the technology didn’t necessarily inspire excitement from the business and sales worlds. Fast-forward a few decades and instant messaging, originally an informal way of keeping in touch with friends, is now a fixture in customer serv…

Taking the Edge Off Brick-and-Mortar’s Woes with Advanced Online-to-Offline Attribution

With the success of online shopping platforms comes the apparent decline of brick-and-mortar—in 2017 alone, more than 6,300 major retail stores closed and locked their doors for good. While online shopping is growing at a faster rate than brick-and-mortar, however, in-store sales still account for a…

How 5 High-Performance Companies Create Intelligent Customer Experiences

The consumer experience is no longer isolated to support silos and traditional sales tactics. With that shift comes a transition from self-proclaimed ad men and hours spent poring over Dichter-inspired focus group analytics to a much more fast-paced yet holistic approach to consumer strategy. In oth…
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Clearlink Company Life and Culture

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