Centrica Operating Metrics

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Centrica key operating metrics including Total Customer Electricity Consumption, GWh, environmental, and social and governance score (ESG).

Total Customer Electricity Consumption, GWh

62.2K

4.2%

H1, 2019

Total Customer Gas Consumption, mmth

7.2K

4.1%

H1, 2019

Total Customer Accounts

26.3M

H1, 2019

Operating Metrics

Metrics	FY, 2018	FY, 2019	FY, 2020
Total Customer Electricity Consumption, GWh	130.4K
Total Customer Gas Consumption, mmth	12.5K
Total Customer Accounts	26.3M
Electricity Consumption (Centrica Business), GWh	94.8	91.5
Total Customer Energy Consumption, TWh	496	508
Complaints per 100k Customers	3.5K	3.4K	2.6K
Gas Consumption (Centrica Business), mmth	7.5K	8.2K
Centrica Consumer Customers	12.5M	12.5M
Centrica Business Customers	503K	512K
Net Customer Additions		722K
Customers (Residential)			9.2M

50-59 out of 100

Community

Employees

Environment

Governance

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Source:CSRHub