Cadent Operating Metrics

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Cadentkey operating metrics including Network Reliability, percent.

Network Reliability, percent

99.9%

FY, 2024

Customer Calls Answered

1.4M

12.5%

FY, 2024

Average Domestic Bill

£152

1.3%

FY, 2024

Operating Metrics

Metrics	FY, 2022	FY, 2023	FY, 2024
Network Reliability, percent	1	1	1
Customer Calls Answered	1.4M	1.6M	1.4M
Average Domestic Bill	£132.0	£154.0	£152.0
Customers	11M	11M	11M
Reported Gas Escapes	310.7K	367.1K	328.8K
Regulated Asset Value	£11.0B	£12.0B	£12.5B
Capital Investment	£725.0M	£857.0M	£945.0M
Mains Replaced, km	1.7K	1.7K	1.7K
Fuel Poor Connections	3.3K	4.4K	4.5K