Blue Cross Blue Shield of Massachusetts

Blue Cross Blue Shield of Massachusetts Operating Metrics

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BlueCross Blue Shield of Massachusetts key operating metrics including Members.

Members

3.4%

FY, 2023

Hospitals

FY, 2023

Providers

79K

5.3%

FY, 2023

Operating Metrics

Metrics	FY, 2021	FY, 2022	FY, 2023
Members	2.9M	2.9M	3M
Hospitals	74	74	74
Providers	71K	75K	79K
Annual Claims Processed	56M	55M	57M
Registered Users	1.1M	1.4M	1.7M
Calls Answered	3M	3M	3M
Dental Members	937K	974K	1M
Customers	21K	19.6K	20K
Yearly Website Visits		12M	10M