BCE Operating Metrics

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BCE key operating metrics including Retail Locations (Bell Wireless), environmental, and social and governance score (ESG).

Retail Locations (Bell Wireless)

30.4%

FY, 2021

Customer-Completed Transactions (Self-Serve Channels)

19.5M

FY, 2019

Applications (Bell Media)

300

900.0%

FY, 2020

Operating Metrics

Metrics	FY, 2019	FY, 2020	FY, 2021
Retail Locations (Bell Wireless)	3.5K	4.6K	6K
Customer-Completed Transactions (Self-Serve Channels)	19.5M
Applications (Bell Media)	30	300
Websites (Bell Media)	200	200
Licensed Radio Stations (Bell Media)	109	109	109
DTC Streaming Services	3	3
Pay TV Services (Bell Media)	4	4	4
Conventional TV Stations (Bell Media)	30	35	35
Locations (Bell Wireless, Roaming Services)	230	230	230
Locations (Bell Wireline, WTTP)	250K
Weekly Listeners (Bell Media)	16.8M	14.4M
Weekly Consumers (Astral)	18M	18M
Advertising Faces Owning (Bell Media)	50K	50K
All-Fibre Footprint, homes	5.1M	5.6M	7.2M
Wireless Spectrum Licences (Bell Wireless), MHz-Pop	4.8B	4.8M	6.4B
Specialty Channels (Bell Media)	29	27	27
Total Growth Services Net Activations (BCE)	657.3K
Total Services Net Activations (BCE)	394K	165.3K	458K
Subscribers (Bell Media’s Crave)	2.6M
Total Growth Services Subscribers (BCE)	16.3M
Total Services Subscribers (BCE)	19M	19.1M	20.6M
Blended ABPU (Bell Wireless), $/month	68.3	64.7	57.7
Feedback Provided	195K
Messages Sent to Technicians	240K
Monthly Unique Visitors (Bell Media)	22.2M	24.3M
Subscribers (Bell Wireline, Retail Residential NAS Lines)	2.7M	2.5M	2.3M
Total Retail Subscribers (Bell Wireline, Retail TV)	2.8M	2.7M	2.7M
Total Retail Subscribers (Bell Wireline, IPTV)	1.8M	1.8M	1.9M
Total Retail Subscribers (Bell Wireline, Satelite)	1M	932.2K	852.6K
Net Losses (Bell Wireline, Retail Residential NAS Lines)	(263.3K)	(213.6K)	(185.3K)
Prepaid Gross Activations (Bell Wireless)	548.8K	519.4K	452.1K
Gross Activations (Bell Wireless)	2.1M	1.8M	1.7M
Postpaid Gross Activations (Bell Wireless)	1.6M	286.3K	1.2M
Prepaid Net Activations (Bell Wireless)	113.5K	38K	(6.9K)
Net Activations (Bell Wireless)	515.4K	263.7K	294.8K
Postpaid Net Activations (Bell Wireless)	402K	225.7K	301.7K
Prepaid Subscribers (Bell Wireless)	798K	836K	829.1K
Postpaid Subscribers (Bell Wireless)	9.2M	9.4M	8.6M
Subscribers (Bell Wireless)	10M	10.2M	9.5M
Retail Net Activations (Bell Wireline, Retail High-Speed Internet)	135.9K	149K	152.3K
Retail Subscribers (Bell Wireline, Retail High-Speed Internet)	3.6M	3.7M	3.9M
Retail Net Subscriber Activations (Bell Wireline, Retail TV)	6.1K	(33.9K)	2.5K
Retail Net Subscriber Activations (Bell Wireline, IPTV)	91.5K	39.2K	76.1K
Retail Net Subscriber Activations (Bell Wireline, Satelite)	(85.4K)	(73K)	(73.5K)
Fibre Locations	9.7M
Channels (Bell Wireless, Mobile Content)	40	66	66

Environmental, Social and Governance (ESG)

Overall

60-79 out of 100

Community

Employees

Environment

Governance

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Source:CSRHub

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