OverviewSuggest Edit

    AnswerLab delivers trusted customer insights that help the world's leading brands build outstanding digital products and services. The company focuses exclusively on user experience research to understand what people see, do, think and feel when using web sites, mobile applications, and other digital products. AnswerLabs clients depend on their recommendations about product concepts, features, design and messaging to create more engaging customer experiences that drive results. Global market leaders select AnswerLab as their user experience research partner, including, PayPal, Walmart, Honda, ING DIRECT, ESPN, FedEx, Genentech, eBay,, Amgen, Intuit and Harley Davidson.
    HQSan Francisco, CA, US
    Employee Ratings4
    Overall CultureA+

    Latest Updates

    Employees (est.) (Jun 2021)173(+6%)
    Job Openings11
    Cybersecurity ratingAMore

    Key People/Management at AnswerLab

    Amy Buckner

    Amy Buckner


    AnswerLab Office Locations

    AnswerLab has offices in San Francisco, Larkspur and New York
    San Francisco, CA, US (HQ)
    Market Center, 575 Market St, San Francisco
    Larkspur, CA, US
    700 Larkspur Landing Cir suite 199
    New York, NY, US
    350 5th Ave #3900
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    AnswerLab Financials and Metrics

    Summary Metrics

    Founding Date


    AnswerLab Cybersecurity Score

    Cybersecurity ratingPremium dataset



    SecurityScorecard logo

    AnswerLab Online and Social Media Presence

    Embed Graph

    AnswerLab Company Culture

    • Overall Culture



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    AnswerLab Blogs

    Prioritizing Digital Inclusion: How to Recruit Participants with Low Tech Skills for UX Research

    After a year of distance learning, remote work, and a major shift to online interactions, the digital divide has become an amplified issue and conversation through the lens of the pandemic. America has a massive broadband issue, with millions of Americans unable to access broadband speed…

    Leveraging Your Existing Research Toolkit to Test New and Emerging Technologies

    The ever-expanding capabilities of emerging technologies are exciting and continue to present new opportunities to create better user experiences for your customers. 

    New Resource: Diverse, Equitable, and Inclusive User Research: A Framework for Today and Tomorrow

    Inclusive research is a critical part of every UX research program, from ensuring a diverse recruit in every study to conducting intentional research with underrepresented populations. At AnswerLab, we hear from product teams, researchers, and designers across companies who share this pa…

    The Business Case for Inclusive Research

    When the idea arises to explore inclusive research, the next question that usually surfaces is “How do I get my stakeholders on board?” Given the extra considerations needed to effectively execute research with underrepresented groups, it’s understandable that stakeholders will have ques…

    Inclusive Recruiting on UX Research Platforms

    Platforms designed to facilitate UX research processes can cut costs and time, but these benefits often come at diversity’s expense. Platform panels often lack diversity. Your product needs feedback from diverse and marginalized populations to ensure you meet their needs. To get it, you’…

    Can All Roads Lead to UX Research?

    Did you come to UX research from something completely unrelated on the surface? Or perhaps you’re still trying to break into the industry while coming from a different background? Chances are your previous experiences have prepared you in more ways than you realize on your journey to UX …
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    AnswerLab Frequently Asked Questions

    • When was AnswerLab founded?

      AnswerLab was founded in 2004.

    • Who are AnswerLab key executives?

      AnswerLab's key executives are Amy Buckner.

    • How many employees does AnswerLab have?

      AnswerLab has 173 employees.

    • Who are AnswerLab competitors?

      Competitors of AnswerLab include Wealth-X, System1 Group and sfd.

    • Where is AnswerLab headquarters?

      AnswerLab headquarters is located at Market Center, 575 Market St, San Francisco, San Francisco.

    • Where are AnswerLab offices?

      AnswerLab has offices in San Francisco, Larkspur and New York.

    • How many offices does AnswerLab have?

      AnswerLab has 3 offices.