24-7 Intouch

    OverviewSuggest Edit

    24-7 Intouch is a contact center outsourcing company. It offers order taking, customer service, emergency response, email and direct response, live chat sales, lead gathering, help desk, sales and customer acquisition, social media management, and other services.

    TypePrivate
    Founded2000
    HQWinnipeg, CA
    Website24-7intouch.com
    Employee Ratings3.6
    Overall CultureA+

    Latest Updates

    Employees (est.) (Sept 2021)7,565
    Cybersecurity ratingDMore

    Key People/Management at 24-7 Intouch

    Greg Fettes

    Greg Fettes

    Founder & CEO
    Jeff Fettes

    Jeff Fettes

    Founder, 24-7 Intouch & CEO, Laivly
    Mitul Kotecha

    Mitul Kotecha

    President and COO
    Shane Kozlowich

    Shane Kozlowich

    President and CFO
    Bob Cavanaugh

    Bob Cavanaugh

    EVP, Head of Digital Strategy & Technology
    Teri Miller

    Teri Miller

    EVP, Head of Global Operations Experience
    Show more

    24-7 Intouch Office Locations

    24-7 Intouch has offices in Winnipeg, Altamonte Springs, Aurora, Clearwater and in 11 other locations
    Winnipeg, CA (HQ)
    240 Kennedy St 2nd Floor
    Winnipeg, CA
    1400 Taylor Ave
    Winnipeg, CA
    875 St James St #3
    Winnipeg, CA
    905 Waverley St
    Bogotá, CO
    Dg. 25g ##95a-85
    Athina, GR
    Vasilissis Sofias 112
    Show all (21)

    24-7 Intouch Financials and Metrics

    Summary Metrics

    Founding Date

    2000
    Show all financial metrics

    24-7 Intouch Operating Metrics

    Aug, 2021

    Industries Served

    8
    Show all operating metrics

    24-7 Intouch Acquisitions / Subsidiaries

    Company NameDateDeal Size
    Knoah Solutions IncFebruary 04, 2020
    Innovative Contact SolutionsOctober 16, 2013
    24-7 INTOUCH GR SINGLE MEMBER S.A.
    24-7 Intouch Guatemala, Inc.
    KNOAH SOLUTIONS PRIVATE LIMITED

    24-7 Intouch Cybersecurity Score

    Cybersecurity ratingPremium dataset

    D

    65/100

    SecurityScorecard logo

    24-7 Intouch Online and Social Media Presence

    Embed Graph

    24-7 Intouch Company Culture

    • Overall Culture

      A+

      87/100

    • CEO Rating

      A+

      91/100

    • Compensation

      A+

      83/100

    • Diversity

      A+

      87/100

    Learn more on Comparably

    24-7 Intouch News and Updates

    24-7 Intouch Wins Stevie® Award for Company of the Year in 2021 International Business Awards

    24-7 Intouch, a global leader in contact center and technology solutions, has won a Bronze Stevie® Award in the Company of the Year category in the 18th Annual International Business Awards.

    24-7 Intouch To Provide Flexible Paid Time Off To All Manitoba Employees To Receive COVID-19 Vaccinations

    24-7 Intouch, headquartered in Winnipeg and global leader in contact center and technology solutions, announced today that it will provide flexible paid time off to all Manitoba employees to receive COVID-19 vaccinations when they become eligible

    24-7 Intouch Receives Two 2021 CUSTOMER Magazine Product of the Year Awards

    24-7 Intouch, a global leader in contact center and technology solutions, announced today that TMC has named Superpunch and KnoahsARK 360 as 2021 CUSTOMER Product of the Year Award winners.

    24-7 Intouch acquiert la société Knoah Solutions

    WINNIPEG, Manitoba, 4 février 2020 /CNW/ - 24-7 Intouch a annoncé aujourd'hui avoir acquis Knoah Solutions, fournisseur mondial d'externalisation des processus métier et de centres d'appels. Leaders dans le domaine du service clients, 24-7 Intouch et Knoah Solutions mettent l'accent sur...

    24-7 Intouch Blogs

    24-7 Intouch Wins Stevie® Award for Company of the Year in 2021 International Business Awards

    WINNIPEG, Manitoba, August 24, 2021 – 24-7 Intouch, a global leader in contact center and technology solutions, has won a Bronze Stevie® Award in the Company of the Year category in the 18th Annual International Business Awards.  More than 3,700 nominations from organizations of all sizes and indust…

    Data Annotation for Enhancing the Customer Experience

    In today’s digital world, there’s a lot of chatter around Artificial Intelligence and Machine Learning models creating a more seamless user experience and data-driven decision making. Data Annotation takes Machine Learning models to the next level by increasing quality, accuracy, and speed throughou…

    Customer Effort Score: A Key Metric for Your Digital Customers

    Prioritizing metrics that matter most to your brand should not only be based on company culture and operational style, but also on today’s digital customers. As consumers change how they live, work, and purchase, brands’ customer service metrics need to adjust accordingly.  Customer Effort Score Cus…

    Outsourcing Customer Care with Geographic Diversity

    The contact center industry has a diverse, global footprint, and brands choosing to outsource their customer service face the challenge of determining which geography is the right fit for their needs.  A lot of factors influence a brand’s decision when choosing a geographic location for outsourcing …

    24-7 Intouch To Provide Flexible Paid Time Off To All Manitoba Employees To Receive COVID-19 Vaccinations

    WINNIPEG, Manitoba, May 3, 2021 – 24-7 Intouch, headquartered in Winnipeg and global leader in contact center and technology solutions, announced today that it will provide flexible paid time off to all Manitoba employees to receive COVID-19 vaccinations when they become eligible.  “With over 3,000 …

    Championing Change with Corporate Social Responsibility

    Companies and brands alike are being held accountable for the ways they are affecting social change. This could be through their business processes and who they choose to partner with, how they invest their profits (back into their communities or own employees), or how they drive environmental or so…
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    24-7 Intouch Frequently Asked Questions

    • When was 24-7 Intouch founded?

      24-7 Intouch was founded in 2000.

    • Who are 24-7 Intouch key executives?

      24-7 Intouch's key executives are Greg Fettes, Jeff Fettes and Mitul Kotecha.

    • How many employees does 24-7 Intouch have?

      24-7 Intouch has 7,565 employees.

    • Who are 24-7 Intouch competitors?

      Competitors of 24-7 Intouch include Conduent, Enhanced Resource Centers and Helpware.

    • Where is 24-7 Intouch headquarters?

      24-7 Intouch headquarters is located at 240 Kennedy St 2nd Floor, Winnipeg.

    • Where are 24-7 Intouch offices?

      24-7 Intouch has offices in Winnipeg, Altamonte Springs, Aurora, Clearwater and in 11 other locations.

    • How many offices does 24-7 Intouch have?

      24-7 Intouch has 21 offices.