Zendesk market cap is $16.1 b, and annual revenue was $1.03 b in FY 2020

Zendesk Gross profit (Q1, 2021)237.2 M

Zendesk Gross profit margin (Q1, 2021), %79.6%

Zendesk Net income (Q1, 2021)-49 M

Zendesk EBIT (Q1, 2021)-37.3 M

Zendesk Cash, 31-Mar-2021378.4 M

Zendesk EV16.9 B

Zendesk revenue was $1.03 b in FY, 2020

Zendesk revenue breakdown by geographic segment: 11.4% from APAC, 29.2% from EMEA, 51.8% from United States and 7.6% from Other

USD | FY, 2014 | FY, 2015 | FY, 2016 | FY, 2017 | FY, 2018 | FY, 2019 | FY, 2020 |
---|---|---|---|---|---|---|---|

## Revenue | 127.0m | 208.8m | 312.0m | 430.5m | 598.7m | 816.4m | 1.0b |

| 76% | 64% | 49% | 38% | 39% | ||

## Cost of goods sold | 46.0m | 67.2m | 93.9m | 127.4m | 181.3m | 234.3m | 251.3m |

## Gross profit | 81.0m | 141.6m | 218.1m | 303.1m | 417.5m | 582.1m | 778.3m |

| 64% | 68% | 70% | 70% | 70% | 71% | 76% |

## Sales and marketing expense | 77.9m | 114.1m | 167.0m | 220.7m | 291.7m | 396.5m | 512.3m |

## R&D expense | 36.4m | 62.6m | 91.1m | 115.3m | 160.3m | 207.5m | 255.4m |

## General and administrative expense | 32.9m | 47.9m | 64.4m | 81.7m | 103.5m | 141.1m | 166.5m |

## Operating expense total | 147.1m | 224.6m | 322.4m | 417.7m | 555.4m | 745.1m | 934.2m |

## EBIT | (66.1m) | (83.0m) | (104.3m) | (114.6m) | (137.9m) | (163.0m) | (155.9m) |

| (52%) | (40%) | (33%) | (27%) | (23%) | (20%) | (15%) |

## Interest expense | 19.9m | 5.3m | |||||

## Interest income | 15.1m | 20.6m | |||||

## Pre tax profit | (67.7m) | (83.7m) | (102.8m) | (112.2m) | (143.2m) | (168.3m) | (212.4m) |

## Income tax expense | (263.0k) | 338.0k | 993.0k | (1.5m) | (12.1m) | 1.4m | 5.8m |

## Net Income | (67.4m) | (84.1m) | (103.8m) | (110.6m) | (131.1m) | (169.7m) | (218.2m) |

- Source: Company Filings

- Source: Company Filings

- Source: Company Filings

- Source: Company Filings

USD | FY, 2014 | FY, 2015 | FY, 2016 | FY, 2017 | FY, 2018 | FY, 2019 | FY, 2020 |
---|---|---|---|---|---|---|---|

## Net Income | (67.4m) | (84.1m) | (103.8m) | (110.6m) | (131.1m) | (169.7m) | (218.2m) |

## Depreciation and Amortization | 11.5m | 19.7m | 27.5m | 31.9m | 36.5m | 38.6m | 42.2m |

## Accounts Receivable | (3.8m) | (15.0m) | (11.8m) | (21.2m) | (30.0m) | (50.1m) | (80.9m) |

## Accounts Payable | 947.0k | 2.0m | (3.5m) | 1.8m | 7.5m | 22.1m | (20.8m) |

## Cash From Operating Activities | 2.1m | 5.3m | 24.5m | 42.1m | 78.6m | 89.3m | 26.4m |

## Purchases of PP&E | (21.7m) | (23.0m) | (20.6m) | (16.4m) | (35.3m) | (39.1m) | (22.9m) |

## Cash From Investing Activities | (71.3m) | (72.7m) | (182.4m) | (69.9m) | (589.7m) | (66.8m) | (382.3m) |

## Long-term Borrowings | (63.9m) | ||||||

## Cash From Financing Activities | 95.8m | 203.1m | 35.6m | 43.1m | 529.1m | 48.4m | 563.8m |

## Net Change in Cash | 26.5m | 136.0m | (122.5m) | 15.7m | 18.0m | 71.0m | 208.0m |

## Interest Paid | 699.0k | 1.4m | 4.7m | ||||

## Income Taxes Paid | 5.4m | 5.9m |

- Source: Company Filings

- Source: Company Filings

USD | FY, 2014 |
---|---|

## Financial Leverage | 1.8 x |

Q2, 2014 | Q3, 2014 | FY, 2014 | Q1, 2015 | Q2, 2015 | Q3, 2015 | FY, 2015 | Q1, 2016 | Q2, 2016 | Q3, 2016 | FY, 2016 | Q1, 2017 | Q2, 2017 | Q3, 2017 | FY, 2017 | Q1, 2018 | Q2, 2018 | Q3, 2018 | FY, 2018 | Q1, 2019 | Q2, 2019 | Q3, 2019 | |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|

## Paid Customers | 45.74 k | 48.76 k | 52.5 k | 57 k | 60.7 k | 64.3 k | 69.1 k | 75.6 k | 81.5 k | 87.4 k | 94.3 k | 101.8 k | 107.4 k | 113.9 k | 118.9 k | 125.5 k | 130.3 k | 133.7 k | 136.6 k | 145.6 k | 149 k | 153.7 k |

## Expansion Rate | 122% | 123% | 120% | 120% | 122% | 125% | 123% | 122% | 118% | 114% | 115% | 115% | 116% | 118% | 119% | 120% | 119% | 118% | 119% | 118% | 117% | 116% |

## Patents (US) | 1 | 2 | 2 | 2 | 3 | 2 | 4 | 5 | ||||||||||||||

## Patents Pending (US) | 3 | 5 | 6 | 10 | 14 | |||||||||||||||||

## Patents Pending (Foreign) | 4 | 4 | 1 | |||||||||||||||||||

## Countries | 150 | 150 | 150 | 160 | 160 | |||||||||||||||||

## Monthly Chat Visitors | 1.5 b | |||||||||||||||||||||

## Chats Completed | 4 m | |||||||||||||||||||||

## Monthly Active Widgets | 19 k | 21 k | ||||||||||||||||||||

## Software Applications | 630 |

- Source: Company Filings

Y, 2017 | |
---|---|

Hispanic, percent | 7.1% |

Other Ethnicity, percent | 15.2% |

White, percent | 55.6% |

Asian, percent | 19.2% |

Other | 3% |

- Source: www.deartechpeople.com, github.com

Q1, 2016 | |
---|---|

Female (Engineers), percent | 11.8% |

Male (Engineers), percent | 88.2% |

- Source: www.deartechpeople.com, github.com