TeleTech Holdings

TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer experience business solutions. TeleTech offers an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions that build deep engagement between people and brands. This holistic, multichannel approach improves customer satisfaction, increases customer loyalty and drives long-term profitability and growth.

Our capabilities include:

• Consulting: Using proprietary methodologies, we help you understand the economic value of an exceptional customer experience and build the roadmap to deliver it.

• Technology: Technology has the power to give your customers what they want. A seamless experience. We provide the tools and best practices to deliver it anytime, anywhere and on any device.

• Care Services: Every time a customer interacts with your company it is an opportunity to build long-term value and enhance your brand. We bring the people, processes and technology together to make sure you do.

• Growth Services: Engagement is the path to revenue growth. We guide the way with analytics, technology and sales acumen.

Company Growth (employees)
Englewood, US
Size (employees)
44,000 (est)
TeleTech Holdings was founded in 1982 and is headquartered in Englewood, US

TeleTech Holdings Office Locations

TeleTech Holdings has offices in Englewood, London, Dubai, Sofia and in 9 other locations
Englewood, US (HQ)
9197 S Peoria St
São Paulo, BR
215 Av. Maria Coelho Aguiar
San José, CR
Calle Costa Rica
Auckland, NZ
2 16 Normanby Rd
Melbourne, AU
12 460 Little Bourke St
Sydney, AU
7 35 Clarence St
Makati City, PH
2305 Chino Roces Avenue Extension
Ciudad De México, MX
43 De La República
Belfast, GB
81 85 Duncairn Gardens
Sofia, BG
3 Ul. "Business Park Sofia"
Dubai, AE
1503 Al Thuraya Tower 2
London, GB
Blomfield St, Level 3, 6 Broad Street Place

TeleTech Holdings Metrics

TeleTech Holdings Financial Metrics

Revenue (2016)

$1.3 b

Revenue growth (2015-16), %


Gross profit

$333.7 m

Gross profit margin (2016), %


Net income (2016)

$37.4 m

Market capitalization (21-Mar-2017)

$1.4 b

Closing share price (21-Mar-2017)


Cash (31-Dec-2016)

$55.3 m
TeleTech Holdings's current market capitalization is $1.4 b.
TeleTech Holdings's revenue was reported to be $1.3 b in 2016
FY, 2013FY, 2014FY, 2015Y, 2016


$1.2 b$1.2 b$1.3 b$1.3 b

Revenue growth, %


Cost of goods sold

$846.6 m$886.5 m$928.2 m$941.6 m

Gross profit

$346.5 m$355.3 m$358.5 m$333.7 m

Gross profit Margin, %


Operating expense total

$245.1 m$258.8 m$268.3 m$1.2 b


$101.4 m$96.5 m$90.2 m$52.8 m

EBIT margin, %


Interest expense

$7.5 m$6.9 m$7.5 m$7.9 m

Interest income

$2.6 m$1.8 m$1.1 m$1.2 m

Pre tax profit

$92.1 m$100.5 m$85.9 m$50.3 m

Income tax expense

($20 m)($12.9 m)

Net Income

$71.5 m$77.4 m$65.9 m$37.4 m
Y, 2009Y, 2010Y, 2011Y, 2012Y, 2013Y, 2014Y, 2015FY, 2016


$109.4 m$119.4 m$156.4 m$164.5 m$158 m$77.3 m$60.3 m$55.3 m

Accounts Receivable

$236.1 m$276.4 m$283.5 m$300.8 m


Current Assets

$469.6 m$445.5 m$415.1 m$433.7 m


$126.7 m$150.2 m$168.3 m$151 m


$102.7 m$128.7 m$114.2 m$129.6 m

Total Assets

$842.3 m$852.5 m$843.3 m$846.3 m

Accounts Payable

$32 m$37 m$43.3 m$38.2 m

Current Liabilities

$190.8 m$198.6 m$206.9 m$180 m

Non-Current Liabilities

$175.6 m$187.8 m$191.5 m$304.4 m

Total Liabilities

$366.4 m$386.4 m$398.4 m$484.4 m

Additional Paid-in Capital

$356.4 m$356.8 m$347.3 m$348.7 m

Retained Earnings

$606.5 m$677.9 m$721 m$735.9 m

Total Equity

$473.5 m$463.3 m$440.8 m$361.9 m

Financial Leverage

1.8 x1.8 x1.9 x2.3 x
FY, 2013FY, 2014FY, 2015FY, 2016

Net Income

$71.5 m$77.4 m$65.9 m$37.4 m

Depreciation and Amortization

$46.1 m$56.5 m$63.8 m$68.7 m

Accounts Receivable

$7.3 m($41 m)($20 m)($7.9 m)


Accounts Payable

($2.5 m)($8.1 m)$11.9 m($23.1 m)

Cash From Operating Activities

$138 m$94.1 m$133.8 m$107.9 m

Purchases of PP&E

($50.8 m)

Cash From Investing Activities

($59.5 m)($91.9 m)($77.2 m)($100.4 m)

Dividends Paid

($17.4 m)($18.3 m)

Cash From Financing Activities

($70.7 m)($74.2 m)($52.9 m)$2.3 m

Interest Paid

$4.2 m$5.4 m$6.1 m$7 m

Income Taxes Paid

$16.8 m$14.5 m$15.2 m$19.7 m

TeleTech Holdings Market Value History

TeleTech Holdings Online Presence

TeleTech Holdings Company Life

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