TeleTech Holdings

TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer experience business solutions. TeleTech offers an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions that build deep engagement between people and brands. This holistic, multichannel approach improves customer satisfaction, increases customer loyalty and drives long-term profitability and growth.

Our capabilities include:

• Consulting: Using proprietary methodologies, we help you understand the economic value of an exceptional customer experience and build the roadmap to deliver it.

• Technology: Technology has the power to give your customers what they want. A seamless experience. We provide the tools and best practices to deliver it anytime, anywhere and on any device.

• Care Services: Every time a customer interacts with your company it is an opportunity to build long-term value and enhance your brand. We bring the people, processes and technology together to make sure you do.

• Growth Services: Engagement is the path to revenue growth. We guide the way with analytics, technology and sales acumen.

Company Growth (employees)
Type
Public
HQ
Englewood, US
Founded
1982
Size (employees)
48,000 (est)+10%
TeleTech Holdings was founded in 1982 and is headquartered in Englewood, US

TeleTech Holdings Office Locations

TeleTech Holdings has offices in Englewood, London, Dubai, Sofia and in 9 other locations
Englewood, US (HQ)
9197 S Peoria St
São Paulo, BR
215 Av. Maria Coelho Aguiar
San José, CR
Calle Costa Rica
Auckland, NZ
2 16 Normanby Rd
Melbourne, AU
12 460 Little Bourke St
Sydney, AU
7 35 Clarence St
Show all (13)

TeleTech Holdings Data and Metrics

TeleTech Holdings Financial Metrics

TeleTech Holdings's revenue was reported to be $338.3 m in Q1, 2017
USD

Revenue (Q1, 2017)

338.3 m

Gross profit (Q1, 2017)

84.4 m

Gross profit margin (Q1, 2017), %

25%

Net income (Q1, 2017)

20.2 m

EBIT (Q1, 2017)

26.5 m

Market capitalization (18-Aug-2017)

1.8 b

Cash (31-Mar-2017)

66.5 m
TeleTech Holdings's current market capitalization is $1.8 b.
USDFY, 2013FY, 2014FY, 2015FY, 2016

Revenue

1.2 b1.2 b1.3 b1.3 b

Revenue growth, %

4%4%(1%)

Cost of goods sold

846.6 m886.5 m928.2 m941.6 m

Gross profit

346.5 m355.3 m358.5 m333.7 m

Gross profit Margin, %

29%29%28%26%

General and administrative expense

175.8 m

Operating expense total

245.1 m258.8 m268.3 m1.2 b

EBIT

101.4 m96.5 m90.2 m52.8 m

EBIT margin, %

8%8%7%4%

Interest expense

7.5 m6.9 m7.5 m7.9 m

Interest income

2.6 m1.8 m1.1 m1.2 m

Pre tax profit

92.1 m100.5 m85.9 m50.3 m

Income tax expense

(20 m)(12.9 m)

Net Income

71.5 m77.4 m65.9 m37.4 m
USDQ1, 2014Q2, 2014Q3, 2014Q1, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017

Revenue

302.2 m295.5 m305.9 m325.5 m309.2 m312.4 m305.1 m312.8 m338.3 m

Cost of goods sold

213.8 m212.3 m220.2 m233 m226 m231.3 m226.8 m233.5 m253.9 m

Gross profit

88.4 m83.2 m85.7 m92.5 m83.2 m81.1 m78.3 m79.3 m84.4 m

Gross profit Margin, %

29%28%28%28%27%26%26%25%25%

General and administrative expense

50.4 m47.8 m49.8 m50.2 m48.4 m45.5 m44.8 m40.6 m43.2 m

Operating expense total

50.4 m47.8 m49.8 m50.2 m48.4 m45.5 m44.8 m40.6 m43.2 m

EBIT

24.4 m20.7 m21.3 m26.1 m15.6 m17.8 m16.2 m12.5 m26.5 m

EBIT margin, %

8%7%7%8%5%6%5%4%8%

Interest expense

(1.7 m)(1.9 m)(1.6 m)(1.7 m)(2.3 m)(2 m)(1.8 m)(2 m)(2.3 m)

Interest income

511 k492 k542 k317 k196 k166 k263 k397 k426 k

Pre tax profit

24.2 m23.5 m20.5 m24.4 m13.6 m16.4 m15.5 m11.8 m25.6 m

Income tax expense

(2.9 m)(5.4 m)(5.8 m)(4.4 m)(1.2 m)(4.5 m)(3 m)813 k(5.4 m)

Net Income

21.3 m39.4 m54.1 m20 m12.4 m11.9 m24.4 m37.1 m20.2 m
USDFY, 2013FY, 2014FY, 2015FY, 2016

Cash

158 m77.3 m60.3 m55.3 m

Accounts Receivable

236.1 m276.4 m283.5 m300.8 m

Current Assets

469.6 m445.5 m415.1 m433.7 m

PP&E

126.7 m150.2 m168.3 m151 m

Goodwill

102.7 m128.7 m114.2 m129.6 m

Total Assets

842.3 m852.5 m843.3 m846.3 m

Accounts Payable

32 m37 m43.3 m38.2 m

Total Debt

217.3 m

Current Liabilities

190.8 m198.6 m206.9 m180 m

Non-Current Liabilities

175.6 m187.8 m191.5 m304.4 m

Total Liabilities

366.4 m386.4 m398.4 m484.4 m

Additional Paid-in Capital

356.4 m356.8 m347.3 m348.7 m

Retained Earnings

606.5 m677.9 m721 m735.9 m

Total Equity

473.5 m463.3 m440.8 m361.9 m

Debt to Equity Ratio

0.6 x

Debt to Assets Ratio

0.3 x

Financial Leverage

1.8 x1.8 x1.9 x2.3 x
USDQ1, 2014Q2, 2014Q3, 2014Q1, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017

Cash

120.4 m97.8 m87.6 m65.7 m86.2 m75.4 m55.3 m61.3 m66.5 m

Accounts Receivable

249.4 m251.4 m266.8 m295.7 m258.2 m286.2 m261.6 m256 m272.8 m

Current Assets

449.4 m431.3 m439.5 m455.5 m450.4 m441.3 m397.5 m397.5 m423.9 m

PP&E

132.8 m141.4 m147.9 m150 m165.8 m169.6 m170.1 m164 m151.8 m

Goodwill

110.6 m110.8 m128.8 m127.6 m118.8 m114.5 m114.1 m111.1 m129.8 m

Total Assets

831.9 m816.6 m861.3 m864.5 m858.2 m865.9 m822.1 m807.3 m840.2 m

Accounts Payable

40.7 m28.7 m34.2 m31.8 m46.4 m39.2 m41.7 m37.1 m34.2 m

Current Liabilities

188.2 m161.9 m188.9 m190.6 m224 m196 m178 m197.8 m202.7 m

Non-Current Liabilities

171.9 m163 m201.9 m215.7 m208.4 m214.3 m220 m214.5 m262.2 m

Additional Paid-in Capital

352.6 m352.9 m355.8 m355.8 m347.4 m347.6 m347.7 m346.6 m349.7 m

Retained Earnings

626.9 m641.9 m655.7 m687.5 m703.9 m723.3 m734.4 m736.6 m745.1 m

Total Equity

469.3 m488.5 m467.7 m454.7 m421.9 m451.5 m424.2 m395.1 m375.3 m

Financial Leverage

1.8 x1.7 x1.8 x1.9 x2 x1.9 x1.9 x2 x2.2 x
USDFY, 2013FY, 2014FY, 2015FY, 2016

Net Income

71.5 m77.4 m65.9 m37.4 m

Depreciation and Amortization

46.1 m56.5 m63.8 m68.7 m

Accounts Receivable

7.3 m(41 m)(20 m)(7.9 m)

Accounts Payable

(2.5 m)(8.1 m)11.9 m(23.1 m)

Cash From Operating Activities

138 m94.1 m133.8 m107.9 m

Purchases of PP&E

(50.4 m)(67.6 m)(66.6 m)(50.8 m)

Cash From Investing Activities

(59.5 m)(91.9 m)(77.2 m)(100.4 m)

Dividends Paid

(18.3 m)

Cash From Financing Activities

(70.7 m)(74.2 m)(52.9 m)2.3 m

Interest Paid

4.2 m5.4 m6.1 m7 m

Income Taxes Paid

16.8 m14.5 m15.2 m19.7 m
USDQ1, 2014Q2, 2014Q3, 2014Q1, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017

Net Income

21.3 m39.4 m54.1 m20 m12.4 m11.9 m24.4 m37.1 m20.2 m

Depreciation and Amortization

13.2 m27.3 m41.2 m15.4 m15.5 m17.7 m35 m51.8 m14.5 m

Accounts Receivable

(8.1 m)(9.2 m)(24.2 m)(24.8 m)4.7 m329 k23.9 m23.8 m28.6 m

Accounts Payable

(10.8 m)(23 m)(17.8 m)(7.6 m)11.9 m(11.5 m)(21.4 m)(13 m)10.5 m

Cash From Operating Activities

13.5 m31.6 m61.9 m3.8 m116.2 m11.5 m53 m107.1 m74.9 m

Purchases of PP&E

(27.7 m)(38.9 m)(12 m)

Cash From Investing Activities

(23.1 m)(43.1 m)(76 m)(22.1 m)(59.8 m)(15.1 m)(28.1 m)(39.2 m)(14.2 m)

Dividends Paid

(8.7 m)(8.7 m)(8.9 m)(8.9 m)

Cash From Financing Activities

(24.4 m)(51.1 m)(48 m)9.3 m(27.5 m)13.5 m(28 m)(57.3 m)(49.8 m)

Interest Paid

982 k2.7 m4 m1.3 m4.6 m1.6 m3.2 m5 m2.1 m

Income Taxes Paid

2.8 m7.5 m10.5 m2.8 m10.9 m7.7 m13.7 m16.8 m450 k
USDY, 2017

Revenue/Employee

7.4 k

Financial Leverage

2.2 x

TeleTech Holdings Operating Metrics

TeleTech Holdings's Customers was reported to be 300 in FY, 2016. TeleTech Holdings's Patent Applications was reported to be 66 in FY, 2016
FY, 2016

Customers

300

Patents (US)

122

Countries

17

Patent Applications

66

TeleTech Holdings Market Value History

TeleTech Holdings Revenue Breakdown

Traffic Overview of TeleTech Holdings

TeleTech Holdings Online and Social Media Presence

TeleTech Holdings Company Life and Culture

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