TeleTech Holdings

TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer experience business solutions. TeleTech offers an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions that build deep engagement between people and brands. This holistic, multichannel approach improves customer satisfaction, increases customer loyalty and drives long-term profitability and growth.

Our capabilities include:

• Consulting: Using proprietary methodologies, we help you understand the economic value of an exceptional customer experience and build the roadmap to deliver it.

• Technology: Technology has the power to give your customers what they want. A seamless experience. We provide the tools and best practices to deliver it anytime, anywhere and on any device.

• Care Services: Every time a customer interacts with your company it is an opportunity to build long-term value and enhance your brand. We bring the people, processes and technology together to make sure you do.

• Growth Services: Engagement is the path to revenue growth. We guide the way with analytics, technology and sales acumen.

Company Growth (employees)
Englewood, US
Size (employees)
48,000 (est)+10%
TeleTech Holdings was founded in 1982 and is headquartered in Englewood, US

TeleTech Holdings Office Locations

TeleTech Holdings has offices in Englewood, London, Dubai, Sofia and in 9 other locations
Englewood, US (HQ)
9197 S Peoria St
São Paulo, BR
215 Av. Maria Coelho Aguiar
San José, CR
Calle Costa Rica
Auckland, NZ
2 16 Normanby Rd
Melbourne, AU
12 460 Little Bourke St
Sydney, AU
7 35 Clarence St
Show all (13)

TeleTech Holdings Financials and Metrics

TeleTech Holdings Financials

TeleTech Holdings's revenue was reported to be $338.3 m in Q1, 2017

Revenue (Q1, 2017)

338.3 m

Gross profit (Q1, 2017)

84.4 m

Gross profit margin (Q1, 2017), %


Net income (Q1, 2017)

20.2 m

EBIT (Q1, 2017)

26.5 m

Market capitalization (20-Oct-2017)

2 b

Cash (31-Mar-2017)

66.5 m
TeleTech Holdings's current market capitalization is $2 b.
USDFY, 2013FY, 2014FY, 2015FY, 2016


1.2 b1.2 b1.3 b1.3 b

Revenue growth, %


Cost of goods sold

846.6 m886.5 m928.2 m941.6 m

Gross profit

346.5 m355.3 m358.5 m333.7 m
USDQ1, 2014Q2, 2014Q3, 2014Q1, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017


302.2 m295.5 m305.9 m325.5 m309.2 m312.4 m305.1 m312.8 m338.3 m

Cost of goods sold

213.8 m212.3 m220.2 m233 m226 m231.3 m226.8 m233.5 m253.9 m

Gross profit

88.4 m83.2 m85.7 m92.5 m83.2 m81.1 m78.3 m79.3 m84.4 m

Gross profit Margin, %

USDFY, 2013FY, 2014FY, 2015FY, 2016


158 m77.3 m60.3 m55.3 m

Accounts Receivable

236.1 m276.4 m283.5 m300.8 m

Current Assets

469.6 m445.5 m415.1 m433.7 m


126.7 m150.2 m168.3 m151 m
USDQ1, 2014Q2, 2014Q3, 2014Q1, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017


120.4 m97.8 m87.6 m65.7 m86.2 m75.4 m55.3 m61.3 m66.5 m

Accounts Receivable

249.4 m251.4 m266.8 m295.7 m258.2 m286.2 m261.6 m256 m272.8 m

Current Assets

449.4 m431.3 m439.5 m455.5 m450.4 m441.3 m397.5 m397.5 m423.9 m


132.8 m141.4 m147.9 m150 m165.8 m169.6 m170.1 m164 m151.8 m
USDFY, 2013FY, 2014FY, 2015FY, 2016

Net Income

71.5 m77.4 m65.9 m37.4 m

Depreciation and Amortization

46.1 m56.5 m63.8 m68.7 m

Accounts Receivable

7.3 m(41 m)(20 m)(7.9 m)

Accounts Payable

(2.5 m)(8.1 m)11.9 m(23.1 m)
USDQ1, 2014Q2, 2014Q3, 2014Q1, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017

Net Income

21.3 m39.4 m54.1 m20 m12.4 m11.9 m24.4 m37.1 m20.2 m

Depreciation and Amortization

13.2 m27.3 m41.2 m15.4 m15.5 m17.7 m35 m51.8 m14.5 m

Accounts Receivable

(8.1 m)(9.2 m)(24.2 m)(24.8 m)4.7 m329 k23.9 m23.8 m28.6 m

Accounts Payable

(10.8 m)(23 m)(17.8 m)(7.6 m)11.9 m(11.5 m)(21.4 m)(13 m)10.5 m
USDY, 2017


7.4 k

Financial Leverage

2.2 x
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TeleTech Holdings Operating Metrics

TeleTech Holdings's Enterprise Customers was reported to be 300 in Q2, 2017. TeleTech Holdings's Patent Applications was reported to be 66 in FY, 2016, which is a 28% decrease from the previous period
FY, 2014Q1, 2015Q2, 2015Q3, 2015FY, 2015Q1, 2016Q2, 2016Q3, 2016FY, 2016Q1, 2017Q2, 2017

Total Workstations

25.93 k26.92 k26.58 k26.69 k28.27 k35.8 k35.78 k35.64 k38.78 k38.91 k41.03 k



Patent Applications


Patents (US)

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TeleTech Holdings Market Value History

TeleTech Holdings Revenue Breakdown

TeleTech Holdings Job Categories

Traffic Overview of TeleTech Holdings

TeleTech Holdings Online and Social Media Presence

TeleTech Holdings Company Life and Culture

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