TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer experience business solutions. TeleTech offers an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions that build deep engagement between people and brands. This holistic, multichannel approach improves customer satisfaction, increases customer loyalty and drives long-term profitability and growth.
Our capabilities include:
• Consulting: Using proprietary methodologies, we help you understand the economic value of an exceptional customer experience and build the roadmap to deliver it.
• Technology: Technology has the power to give your customers what they want. A seamless experience. We provide the tools and best practices to deliver it anytime, anywhere and on any device.
• Care Services: Every time a customer interacts with your company it is an opportunity to build long-term value and enhance your brand. We bring the people, processes and technology together to make sure you do.
• Growth Services: Engagement is the path to revenue growth. We guide the way with analytics, technology and sales acumen.
Closing share price
|FY, 2013||FY, 2014||FY, 2015||Y, 2016|
|$1.2 b||$1.2 b||$1.3 b||$1.3 b|
Revenue growth, %
|$346.5 m||$355.3 m||$358.5 m|
Operating expense total
|$245.1 m||$258.8 m||$268.3 m|
|$101.4 m||$96.5 m||$90.2 m|
|$71.5 m||$77.4 m||$65.9 m|
Operating cash flow
|($6.5 m)||($80.7 m)||($17 m)|