TeleTech Holdings

TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer experience business solutions. TeleTech offers an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions that build deep engagement between people and brands. This holistic, multichannel approach improves customer satisfaction, increases customer loyalty and drives long-term profitability and growth.

Our capabilities include:

• Consulting: Using proprietary methodologies, we help you understand the economic value of an exceptional customer experience and build the roadmap to deliver it.

• Technology: Technology has the power to give your customers what they want. A seamless experience. We provide the tools and best practices to deliver it anytime, anywhere and on any device.

• Care Services: Every time a customer interacts with your company it is an opportunity to build long-term value and enhance your brand. We bring the people, processes and technology together to make sure you do.

• Growth Services: Engagement is the path to revenue growth. We guide the way with analytics, technology and sales acumen.

Company Growth (employees)
Type
Public
HQ
Englewood, US
Founded
1982
Size (employees)
44,000 (est)
TeleTech Holdings was founded in 1982 and is headquartered in Englewood, US

TeleTech Holdings Office Locations

TeleTech Holdings has offices in Englewood, London, Dubai, Sofia and in 9 other locations
Englewood, US (HQ)
9197 S Peoria St
São Paulo, BR
215 Av. Maria Coelho Aguiar
San José, CR
Calle Costa Rica
Auckland, NZ
2 16 Normanby Rd
Melbourne, AU
12 460 Little Bourke St
Sydney, AU
7 35 Clarence St
Makati City, PH
2305 Chino Roces Avenue Extension
Ciudad De México, MX
43 De La República
Belfast, GB
81 85 Duncairn Gardens
Sofia, BG
3 Ul. "Business Park Sofia"
Dubai, AE
1503 Al Thuraya Tower 2
London, GB
Blomfield St, Level 3, 6 Broad Street Place

TeleTech Holdings Data and Metrics

TeleTech Holdings Financial Metrics

TeleTech Holdings's revenue was reported to be $1.3 b in FY, 2016 which is a 1% decrease from the previous period.
$, USD

Revenue (FY, 2016)

1.3 b

Revenue growth (FY, 2015 - FY, 2016), %

(1%)

Gross profit (FY, 2016)

333.7 m

Gross profit margin (FY, 2016), %

26%

Net income (FY, 2016)

37.4 m

EBIT (FY, 2016)

52.8 m

Market capitalization (23-Jun-2017)

1.9 b

Closing share price (23-Jun-2017)

41.4

Cash (31-Dec-2016)

55.3 m
TeleTech Holdings's current market capitalization is $1.9 b.
$, USDFY, 2013FY, 2014FY, 2015FY, 2016

Revenue

1.2 b1.2 b1.3 b1.3 b

Revenue growth, %

4%4%(1%)

Cost of goods sold

846.6 m886.5 m928.2 m941.6 m

Gross profit

346.5 m355.3 m358.5 m333.7 m

Gross profit Margin, %

29%29%28%26%

Operating expense total

245.1 m258.8 m268.3 m1.2 b

EBIT

101.4 m96.5 m90.2 m52.8 m

EBIT margin, %

8%8%7%4%

Interest expense

7.5 m6.9 m7.5 m7.9 m

Interest income

2.6 m1.8 m1.1 m1.2 m

Pre tax profit

92.1 m100.5 m85.9 m50.3 m

Income tax expense

(20 m)(12.9 m)

Net Income

71.5 m77.4 m65.9 m37.4 m
$, USDFY, 2013FY, 2014FY, 2015FY, 2016

Cash

158 m77.3 m60.3 m55.3 m

Accounts Receivable

236.1 m276.4 m283.5 m300.8 m

Current Assets

469.6 m445.5 m415.1 m433.7 m

PP&E

126.7 m150.2 m168.3 m151 m

Goodwill

102.7 m128.7 m114.2 m129.6 m

Total Assets

842.3 m852.5 m843.3 m846.3 m

Accounts Payable

32 m37 m43.3 m38.2 m

Current Liabilities

190.8 m198.6 m206.9 m180 m

Non-Current Liabilities

175.6 m187.8 m191.5 m304.4 m

Total Liabilities

366.4 m386.4 m398.4 m484.4 m

Additional Paid-in Capital

356.4 m356.8 m347.3 m348.7 m

Retained Earnings

606.5 m677.9 m721 m735.9 m

Total Equity

473.5 m463.3 m440.8 m361.9 m

Financial Leverage

1.8 x1.8 x1.9 x2.3 x
$, USDFY, 2013FY, 2014FY, 2015FY, 2016

Net Income

71.5 m77.4 m65.9 m37.4 m

Depreciation and Amortization

46.1 m56.5 m63.8 m68.7 m

Accounts Receivable

7.3 m(41 m)(20 m)(7.9 m)

Accounts Payable

(2.5 m)(8.1 m)11.9 m(23.1 m)

Cash From Operating Activities

138 m94.1 m133.8 m107.9 m

Purchases of PP&E

(50.4 m)(67.6 m)(66.6 m)(50.8 m)

Cash From Investing Activities

(59.5 m)(91.9 m)(77.2 m)(100.4 m)

Cash From Financing Activities

(70.7 m)(74.2 m)(52.9 m)2.3 m

Interest Paid

4.2 m5.4 m6.1 m7 m

Income Taxes Paid

16.8 m14.5 m15.2 m19.7 m
Y, 2016

Financial Leverage

2.3 x

TeleTech Holdings Operating Metrics

TeleTech Holdings's Customers was reported to be 300 in FY, 2016. TeleTech Holdings's Patent Applications was reported to be 66 in FY, 2016
FY, 2016

Customers

300

Patents (US)

122

Countries

17

Patent Applications

66

TeleTech Holdings Market Value History

TeleTech Holdings Revenue Breakdown

TeleTech Holdings Online and Social Media Presence

TeleTech Holdings Company Life and Culture

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