$48 M

SPRT Mkt cap, 16-Jan-2019

$18 M

support.com Revenue Q3, 2018
support.com Gross profit (Q3, 2018)3.6 M
support.com Gross profit margin (Q3, 2018), %19.7%
support.com Net income (Q3, 2018)-9.1 M
support.com EBIT (Q3, 2018)-9.4 M
support.com Cash, 30-Sep-201816.1 M

support.com Revenue

support.com revenue was $60.12 m in FY, 2017 which is a 2.5% year over year decrease from the previous period.

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support.com Revenue Breakdown

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support.com revenue breakdown by business segment: 9.1% from Software and Other and 90.9% from Services

support.com Income Statement

Annual

USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

Revenue

88.2m83.0m77.3m61.7m60.1m

Revenue growth, %

(6%)(7%)(20%)(2%)

Cost of goods sold

44.4m61.4m62.0m50.7m47.4m

Gross profit

43.8m21.5m15.4m10.9m12.7m

Gross profit Margin, %

50%26%20%18%21%

Sales and marketing expense

14.6m7.2m8.5m6.7m2.4m

R&D expense

5.7m5.1m7.0m5.6m3.0m

General and administrative expense

11.4m11.3m13.0m13.0m8.7m

Operating expense total

33.0m23.6m43.8m27.4m14.3m

Depreciation and amortization

1.1m1.1m1.0m16.0k

EBIT

10.8m(3.1m)(28.5m)(16.5m)(1.6m)

EBIT margin, %

12%(4%)(37%)(27%)(3%)

Interest income

294.0k

Pre tax profit

(2.9m)(28.0m)(15.9m)(922.0k)

Income tax expense

772.0k740.0k(965.0k)307.0k604.0k

Net Income

10.4m(3.5m)(27.0m)(16.0m)(1.5m)

support.com Balance Sheet

Annual

USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

Cash

28.4m23.4m27.6m16.9m18.1m

Accounts Receivable

14.6m10.0m9.6m12.0m

Prepaid Expenses

1.4m1.5m1.2m802.0k

Inventories

1.3m

Current Assets

87.7m89.8m77.2m64.2m62.0m

PP&E

461.0k417.0k2.0m1.7m1.1m

Goodwill

14.2m14.2m

Total Assets

106.9m108.0m81.5m67.2m64.4m

Accounts Payable

860.0k1.6m267.0k1.1m504.0k

Short-term debt

Current Liabilities

9.7m10.1m9.4m9.3m7.0m

Long-term debt

Non-Current Liabilities

2.2m792.0k607.0k

Total Debt

Total Liabilities

11.5m12.3m10.1m9.9m7.9m

Common Stock

5.0k5.0k2.0k2.0k

Additional Paid-in Capital

258.3m262.3m265.3m267.4m267.9m

Retained Earnings

(156.0m)(159.5m)(186.5m)(202.5m)(204.0m)

Total Equity

95.4m95.7m71.3m57.3m56.5m

EPS

0.0(0.1)(0.2)

Financial Leverage

1.1 x1.1 x1.1 x1.2 x1.1 x

Quarterly

USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017Q1, 2018Q2, 2018Q3, 2018

Cash

30.6m31.6m27.5m31.8m16.8m27.6m26.6m22.7m21.0m15.7m21.8m19.3m21.3m19.7m18.7m16.1m

Accounts Receivable

13.6m12.0m13.1m15.2m15.4m13.2m11.2m10.5m9.4m10.2m10.2m9.6m11.8m11.7m12.3m12.5m

Prepaid Expenses

1.4m1.2m1.7m1.8m1.6m1.4m980.0k723.0k646.0k

Current Assets

84.3m88.9m89.5m91.7m89.8m86.1m81.3m73.5m69.0m66.0m62.0m61.9m61.8m60.2m61.7m61.4m

PP&E

507.0k423.0k454.0k428.0k484.0k434.0k1.4m2.1m2.1m1.9m1.6m1.4m1.3m1.1m1.0m846.0k

Goodwill

14.2m14.2m14.2m14.2m14.2m

Total Assets

103.9m107.8m108.4m110.2m107.8m89.4m85.3m77.7m72.9m69.5m64.8m64.6m64.3m62.5m63.7m63.3m

Accounts Payable

1.2m1.1m1.1m1.5m728.0k935.0k569.0k1.6m1.3m617.0k1.0m648.0k792.0k311.0k479.0k408.0k

Current Liabilities

12.6m10.3m10.0m11.0m11.5m9.5m8.6m9.4m10.2m8.3m8.0m7.7m7.2m5.8m6.6m15.3m

Non-Current Liabilities

2.2m817.0k782.0k537.0k512.0k487.0k598.0k576.0k477.0k

Total Liabilities

14.2m12.2m11.9m13.0m13.7m10.3m9.4m9.9m10.7m8.8m8.6m8.3m7.7m6.5m7.3m16.0m

Common Stock

5.0k5.0k5.0k5.0k6.0k6.0k2.0k2.0k2.0k

Additional Paid-in Capital

255.4m259.0m260.4m261.3m263.0m263.8m264.6m266.0m266.5m267.1m267.5m267.7m267.7m268.2m268.5m268.6m

Retained Earnings

(158.9m)(156.5m)(157.1m)(157.2m)(161.9m)(177.5m)(181.4m)(190.8m)(196.9m)(199.0m)(203.8m)(203.9m)(203.7m)(204.8m)(204.4m)(213.5m)

Total Equity

89.7m95.7m96.4m97.2m94.0m79.2m75.9m67.8m62.2m60.7m56.3m56.3m56.6m55.9m56.4m47.2m

EPS

0.0(0.3)(0.1)(0.1)(0.3)(0.1)(0.1)0.00.0

Financial Leverage

1.2 x1.1 x1.1 x1.1 x1.1 x1.1 x1.1 x1.1 x1.2 x1.1 x1.2 x1.1 x1.1 x1.1 x1.1 x1.3 x

support.com Cash Flow

Annual

USDFY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

Net Income

10.4m(3.5m)(27.0m)(16.0m)(1.5m)

Depreciation and Amortization

351.0k1.4m324.0k720.0k628.0k

Accounts Receivable

(4.3m)(634.0k)4.6m452.0k(2.4m)

Inventories

32.0k

Accounts Payable

414.0k764.0k(1.4m)818.0k(581.0k)

Cash From Operating Activities

10.2m1.5m(5.5m)(11.4m)(4.2m)

Purchases of PP&E

(221.0k)(231.0k)(1.9m)(561.0k)(63.0k)

Cash From Investing Activities

(19.4m)(7.5m)9.9m822.0k5.2m

Cash From Financing Activities

6.9m1.1m26.0k(42.0k)25.0k

Net Change in Cash

(4.9m)4.5m(10.7m)987.0k

Income Taxes Paid

225.0k193.0k170.0k323.0k

support.com Ratios

USDY, 2018

Financial Leverage

1.3 x
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support.com Operating Metrics

Nov, 2015Mar, 2018

Agents

1.40 k

Daily Customer Interactions

17 k

Patent Applications

1

Patents Issued

3
Report incorrect company information

support.com Employee Rating

2.4906 votes
Culture & Values
2.4
Work/Life Balance
2.6
Senior Management
2.2
Salary & Benefits
2.4
Career Opportunities
2.2
Source