support.com Financials

$15 M

Revenue Q3, 2017

$53.3 M

Mkt cap, 16-Feb-2018
Gross profit (Q3, 2017)3.4 M
Gross profit margin (Q3, 2017), %23%
Net income (Q3, 2017)231 K
EBIT (Q3, 2017)31 K
Cash, 30-Sep-201721.3 M

Financials

Market Value

Revenue/Financials

Income Statement

Annual

USDFY, 2014FY, 2015FY, 2016

Revenue

22 m15.7 m14.6 m

Revenue growth, %

(75%)(28%)(7%)

Cost of goods sold

17.3 m13 m12 m

Gross profit

4.7 m2.7 m2.7 m

Gross profit Margin, %

21%17%18%

Sales and marketing expense

2.2 m2.1 m1.3 m

R&D expense

1.5 m1.7 m1.1 m

General and administrative expense

2.9 m3.8 m2.8 m

Operating expense total

6.8 m7.9 m6.1 m

Depreciation and amortization

272 k267 k227 k

EBIT

(2.1 m)(5.2 m)(3.4 m)

EBIT margin, %

(10%)(33%)(24%)

Interest income

77 k111 k135 k

Pre tax profit

(2 m)(5.1 m)(3.3 m)

Income tax expense

355 k76 k175 k

Net Income

(2.2 m)(27 m)(3.5 m)

Balance Sheet

Annual

USDFY, 2014FY, 2015FY, 2016

Cash

23.4 m27.6 m16.9 m

Accounts Receivable

14.6 m10 m9.6 m

Prepaid Expenses

1.4 m1.5 m1.2 m

Current Assets

89.8 m77.2 m64.2 m

PP&E

417 k2 m1.7 m

Goodwill

14.2 m

Total Assets

108 m81.5 m67.2 m

Accounts Payable

1.6 m267 k1.1 m

Current Liabilities

10.1 m9.4 m9.3 m

Non-Current Liabilities

2.2 m792 k607 k

Total Liabilities

12.3 m10.1 m9.9 m

Common Stock

5 k5 k2 k

Additional Paid-in Capital

262.3 m265.3 m267.4 m

Retained Earnings

(159.5 m)(186.5 m)(202.5 m)

Total Equity

95.7 m71.3 m57.3 m

EPS

(0)(0.1)(0.2)

Financial Leverage

1.1 x1.1 x1.2 x

Quarterly

USDQ1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017

Cash

16.8 m27.6 m26.6 m22.7 m21 m15.7 m21.8 m19.3 m21.3 m

Accounts Receivable

15.4 m13.2 m11.2 m10.5 m9.4 m10.2 m10.2 m9.6 m11.8 m

Prepaid Expenses

1.4 m1.2 m1.7 m1.8 m1.6 m1.4 m980 k723 k646 k

Current Assets

89.8 m86.1 m81.3 m73.5 m69 m66 m62 m61.9 m61.8 m

PP&E

484 k434 k1.4 m2.1 m2.1 m1.9 m1.6 m1.4 m1.3 m

Goodwill

14.2 m

Total Assets

107.8 m89.4 m85.3 m77.7 m72.9 m69.5 m64.8 m64.6 m64.3 m

Accounts Payable

728 k935 k569 k1.6 m1.3 m617 k1 m648 k792 k

Current Liabilities

11.5 m9.5 m8.6 m9.4 m10.2 m8.3 m8 m7.7 m7.2 m

Non-Current Liabilities

2.2 m817 k782 k537 k512 k487 k598 k576 k477 k

Total Liabilities

13.7 m10.3 m9.4 m9.9 m10.7 m8.8 m8.6 m8.3 m7.7 m

Common Stock

5 k5 k5 k5 k6 k6 k2 k2 k2 k

Additional Paid-in Capital

263 m263.8 m264.6 m266 m266.5 m267.1 m267.5 m267.7 m267.7 m

Retained Earnings

(161.9 m)(177.5 m)(181.4 m)(190.8 m)(196.9 m)(199 m)(203.8 m)(203.9 m)(203.7 m)

Total Equity

94 m79.2 m75.9 m67.8 m62.2 m60.7 m56.3 m56.3 m56.6 m

EPS

(0)(0.3)(0.1)(0.1)(0.3)(0.1)(0.1)(0)0

Financial Leverage

1.1 x1.1 x1.1 x1.1 x1.2 x1.1 x1.2 x1.1 x1.1 x

Cash Flow

Annual

USDFY, 2014FY, 2015FY, 2016

Net Income

(3.5 m)(27 m)(16 m)

Depreciation and Amortization

1.4 m1.4 m1.7 m

Accounts Receivable

(634 k)4.6 m452 k

Accounts Payable

764 k(1.4 m)818 k

Cash From Operating Activities

1.5 m(5.5 m)(11.5 m)

Purchases of PP&E

(231 k)(1.9 m)(561 k)

Cash From Investing Activities

(7.5 m)9.9 m822 k

Cash From Financing Activities

1.1 m26 k(42 k)

Net Change in Cash

(4.9 m)4.5 m(10.7 m)

Income Taxes Paid

225 k193 k170 k

Quarterly

USDQ1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016Q1, 2017Q2, 2017Q3, 2017

Net Income

(2.4 m)(18 m)(21.9 m)(4.3 m)(10.3 m)(12.5 m)(1.3 m)(1.5 m)(1.2 m)

Depreciation and Amortization

361 k713 k1.1 m408 k865 k1.3 m195 k345 k495 k

Accounts Receivable

(748 k)1.5 m3.4 m(447 k)580 k(176 k)(657 k)6 k(2.2 m)

Accounts Payable

(897 k)(690 k)(1.1 m)1.4 m1 m350 k(63 k)(436 k)(292 k)

Cash From Operating Activities

(465 k)(1.6 m)(3.6 m)(4.2 m)(7.2 m)(10.6 m)(2.7 m)(1.8 m)(4.1 m)

Purchases of PP&E

(160 k)(195 k)(1.3 m)(300 k)(457 k)(481 k)(31 k)(34 k)(32 k)

Cash From Investing Activities

(6.1 m)5.8 m7 m(804 k)584 k(1.3 m)7.5 m4.1 m8.3 m

Cash From Financing Activities

6 k(13 k)(31 k)(23 k)(27 k)25 k25 k

Net Change in Cash

(6.5 m)4.2 m3.2 m(4.9 m)(6.6 m)(11.9 m)4.9 m2.4 m4.4 m

Income Taxes Paid

77 k109 k149 k66 k94 k132 k36 k67 k85 k

Ratios

USDY, 2017

Revenue/Employee

9.9 k

Financial Leverage

1.1 x

Operating Metrics

Nov, 2015

Daily Customer Interactions

17 k

Agents

1.4 k