One of the world’s authorities on customer experience and customer centric transformation, Lior Arussy delivers results. His strategic framework converts organizations from product to customer centricity. Lior Arussy is the founder of Strativity Group, a global customer experience research and consulting firm, which helps clients create delightful customer experiences and execute profitable customer strategies. Arussy grew the company from his garage to a multi-national professional firm with offices in the US, Canada, the UK, Norway, Turkey and Australia. The company was recognized by Forrester Group as one of the leading pioneers in the area of customer centric transformation. Strativity measures their success by a single method: the customer’s successful execution of their strategies. His latest book, Customer Experience Strategy, is described as “the most ambitious and successful attempt at a comprehensive text on the practice of customer experience management...refreshingly practical.” strategy + business magazine Arussy is the recipient of CRM Magazine’s “Influential Leader Award” and the author of 5 books on customer experience and employee engagement. His syndicated column “Focus: Customer” reaches over 1,000,000 readers worldwide every month. He has published over 100 articles in publications around the world, including an article at Harvard Business Review.
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HQHackensack, US
Size (employees)72 (est)-5%
Strativity Group was founded in 2002 and is headquartered in Hackensack, US
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Strativity Group Office Locations

Strativity Group has offices in Hamilton, Hackensack and Chatswood
Hackensack, US (HQ)
401 Hackensack Ave
Chatswood, AU
821 Pacific Hwy
Hamilton, CA
200 9 John Martin Crescent
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Strativity Group Financials and Metrics

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Strativity Group Online and Social Media Presence

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Strativity Group Blogs

Volvo Car Canada Partners with Strativity to Elevate Customer Experience

(RICHMOND HILL, ON.) Volvo Car Canada Ltd. today announced it is partnering with Strativity Group LLC, a global experience design firm, on a new project, Evolution Volvo: Rising Together. The new program is designed to transform the company’s customer experience through its retailer network. Volvo..…

Customer & Employee Experience: The Icing or the Cake?

What truly differentiates any company? Well, lots of things. Products, of course, are right up at the top. Great products help create and sustain great brands. But is that enough?   Tesla, the pioneer of mainstream electric vehicle technologies and scrappy challenger to the mainstream... The post Cu…

For the 6th Time, Strativity Group Appears on the Inc. 5000 Annual List of Fastest-Growing Private Companies

Leading Customer Experience and Design firm Strativity Group recognized on Inc. 5000 Honor Roll for the second consecutive year.   NEW JERSEY, August 15th, 2018 — Inc. magazine today ranked leading Customer Experience Design and Cultural Transformation firm, Strativity Group, LLC on its 37th annual …

Your CX Is Stuck, Now What? 7 Tips To Get Moving In The Right Direction

By Lior Arussy, appearing in 2018 has been declared as a year of reckoning by Forrester. At the top of Forrester’s 2018 prediction is the claim that Customer Experience (CX) programs have hit a wall. Practitioners have generated a great deal of activity around... The post Your CX I…

New Cultural Experience & Performance Index™ Provides Holistic View of Organizational Execution Readiness

Leading Customer Experience and Design firm Strativity Group unveils the Cultural Experience & Performance (CEP) Index™ for a combined measure of brand strategy, employee experience, operations, customer experience, and culture. NEW JERSEY, June 4, 2018 — Organizations are now able to assess the…

How to Tame a Volatile Stock Market? Invest in Customer Experience.

The stock market hasn’t been this volatile since the 2008-2009 Financial Crisis. Risks of a trade war, higher oil prices, rising interest rates, and other geopolitical factors have all had an effect. The S&P 500 has moved by at least 1% approximately 40% of the... The post How to Tame a Volatile…

Strativity Group Company Life and Culture

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