Strativity Group

    OverviewSuggest Edit

    One of the world’s authorities on customer experience and customer centric transformation, Lior Arussy delivers results. His strategic framework converts organizations from product to customer centricity. Lior Arussy is the founder of Strativity Group, a global customer experience research and consulting firm, which helps clients create delightful customer experiences and execute profitable customer strategies. Arussy grew the company from his garage to a multi-national professional firm with offices in the US, Canada, the UK, Norway, Turkey and Australia. The company was recognized by Forrester Group as one of the leading pioneers in the area of customer centric transformation. Strativity measures their success by a single method: the customer’s successful execution of their strategies. His latest book, Customer Experience Strategy, is described as “the most ambitious and successful attempt at a comprehensive text on the practice of customer experience management...refreshingly practical.” strategy + business magazine Arussy is the recipient of CRM Magazine’s “Influential Leader Award” and the author of 5 books on customer experience and employee engagement. His syndicated column “Focus: Customer” reaches over 1,000,000 readers worldwide every month. He has published over 100 articles in publications around the world, including an article at Harvard Business Review.
    TypePrivate
    Founded2002
    HQHackensack, US
    Websitestrativity.com

    Latest Updates

    Employees (est.) (May 2020)50(-9%)

    Key People/Management at Strativity Group

    Elizabeth Real

    Elizabeth Real

    President
    Ed Murphy

    Ed Murphy

    Chief Operating Officer
    Michelle Burnham

    Michelle Burnham

    Director, Communications & Design
    Joe Ciotoli

    Joe Ciotoli

    Director, Research & Insights
    Peter Haid

    Peter Haid

    Director, Consulting
    Ali Nigh

    Ali Nigh

    Director, Consulting
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    Strativity Group Office Locations

    Strativity Group has offices in Hackensack, Chatswood, Hamilton and London
    Hackensack, US (HQ)
    401 Hackensack Ave
    Chatswood, AU
    821 Pacific Hwy
    Hamilton, CA
    200 9 John Martin Crescent
    London, GB
    27 Provost St, Hoxton
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    Strativity Group Financials and Metrics

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    Founding Date

    2002
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    Strativity Group Online and Social Media Presence

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    Strativity Group Blogs

    Five Customer Experience Trends for 2020

    The customer experience landscape is always in motion, but that’s no excuse to sit back and let your organization’s CX fall as it may. That’s why we’re highlighting the five customer experience trends to plan around for 2020 — so you can stay ahead of the curve and deliver a winning CX that keeps yo…

    Customer Journey Management: Keeping Your CX on Track

    Customer journey management is one of the best methods an organization can use to continuously improve customer experience (CX).  Unfortunately, many teams stop at just customer journey mapping, leaving them with one of two problems: Either they end up with a pretty picture that doesn’t drive meanin…

    CX Consulting 101 – Top Principles of Customer Experience Design

    Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and accelerate success with their customer experience initiatives — and now we’re sharing what we’ve learned with CX leaders like you. With this third post i…

    CX Consulting 101 – Using CX Research to Understand Your Current State

    Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles to help our clients avoid roadblocks and accelerate success with their customer experience initiatives — and now we’re sharing what we’ve learned with CX leaders like you. In this second post in our ‘CX Consul…

    [Webinar] How Companies Can Connect EX + CX to Achieve Greater Business Impact

    It takes a cohesive, engaged, and empowered team to bring any customer experience to life. Yet too often, organizations fail to tap into the valuable insights and actions that employees have to offer. That’s why we partnered with Medallia for a webinar on how companies can connect EX + CX to achieve…

    How to Write a Great Customer Experience RFP

    Whether you’re writing a Customer Experience RFP, Employee Experience RFP, Organizational Transformation RFP, or any other, our template will save you time and help you evaluate and choose the best partner. Writing a Request for Proposal is no easy task, but RFPs don’t have to be painful. With no st…
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    Strativity Group Frequently Asked Questions

    • When was Strativity Group founded?

      Strativity Group was founded in 2002.

    • Who are Strativity Group key executives?

      Strativity Group's key executives are Elizabeth Real, Ed Murphy and Michelle Burnham.

    • How many employees does Strativity Group have?

      Strativity Group has 50 employees.

    • Who are Strativity Group competitors?

      Competitors of Strativity Group include Omnicom, Tata Consultancy Services and IBM.

    • Where is Strativity Group headquarters?

      Strativity Group headquarters is located at 401 Hackensack Ave, Hackensack.

    • Where are Strativity Group offices?

      Strativity Group has offices in Hackensack, Chatswood, Hamilton and London.

    • How many offices does Strativity Group have?

      Strativity Group has 4 offices.