Sitel Group is a company providing customer experience management services. It offers digital CX, training and talent management, technology and innovation, consulting, and analytics solutions. The company serves retail, travel, hospitality, technology, government, utilities, manufacturing, healthcare, insurance, banking, financial services, communication, media, and entertainment industries.

Employee Rating

3.6More
TypeSubsidiary
HQMiami, FL, US
Founded1985
Websitesitel.com
Cybersecurity ratingDMore
Sitel was founded in 1985 and is headquartered in Miami, FL, US

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Key People/Management at Sitel

Laurent Uberti

Laurent Uberti

Founder, President & CEO
Monti Becker Kelly

Monti Becker Kelly

VP, Business Development
Olivier Camino

Olivier Camino

Global COO
Beverley Bridges

Beverley Bridges

VP, Account Management
Elisabeth Destailleur

Elisabeth Destailleur

Chief Financial Officer
David Slaviero

David Slaviero

Chief Technology Officer
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Sitel Office Locations

Sitel has offices in Miami, Albuquerque, Augusta, Caribou and in 74 other locations
Miami, FL, US (HQ)
600 Brickell Ave #3200
Albuquerque, NM, US
4420 The 25 Way
Augusta, GA, US
2115 Windsor Spring Rd
Caribou, ME, US
153 Sweden St
Fishers, IN, US
9861 E 121st St
Hamilton, AL, US
500 Industrial Dr
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Sitel Financials and Metrics

Summary Metrics

Founding Date

1985

Sitel Revenue

Sitel's revenue was reported to be $1.7 b in Y, 2018
USDY, 2017Y, 2018

Revenue

1.7b1.7b

Revenue growth, %

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Sitel Operating Metrics

Jul, 2015Mar, 2017Jun, 2017Y, 2017Feb, 2018Y, 2018Jan, 2020

Average Daily Transactions

2.1 m

Enterprise Customers

400400400400400400

Facilities

108146146150150150150

Countries

21222225252727
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Sitel Cybersecurity Score

Cybersecurity ratingPremium dataset

D

63/100

SecurityScorecard logo

Sitel Online and Social Media Presence

Embed Graph

Sitel News and Updates

Sitel Group® Research Reveals Poor Customer Experience Leads to Customer Churn

MIAMI, May 6, 2021 /PRNewswire/ -- Sitel Group®, a global leader in customer experience (CX) products and solutions, announced today that while most brands recognize the benefits of building customer loyalty, recognizing and acting on the fundamental drivers of customer loyalty can be a...

Sitel Group® to Open Multilingual Services Hub in Athens, Greece with In-Person and At-Home Operations

MIAMI, March 31, 2021 /PRNewswire/ -- Sitel Group®, a global leader in end-to-end customer experience (CX) products and solutions, today announced it will open its first Greek contact center in Athens and will hire 1,000 positions to meet the needs of rapid client growth across the world....

Sitel Group® to Provide Jobs to Displaced Venezuelans Through Impact Sourcing Partnership

MIAMI, Feb. 22, 2021 /PRNewswire/ -- Sitel Group®, a global leader in end-to-end customer experience (CX) products and solutions, today announced its partnership with Tent, IAOP, BPrO (the Colombian BPO association) and eight other BPO organizations to launch the first impact sourcing...

Sitel Group Named a Finalist for BPO Solution of the Year

MIAMI, Aug. 24, 2020 /PRNewswire/ -- Today, Sitel Group, a leading global customer experience (CX) management provider that delivers more than 3.5 million customer experiences every day, announced it has been selected as a finalist in the BPO Solution of the Year category for Customer...

Sitel Group Wins Frost & Sullivan Customer Contact West CC Award Second Consecutive Year

MIAMI, Oct. 29, 2019 /PRNewswire/ -- Sitel Group, one of the largest customer experience (CX) management companies in the world, today announced it has been named the winner of the "Work Hard, Play Hard" CC Award for the second year in a row at the 15th Annual Customer Contact West: A...

Sitel Group Recognized as Global Contact Center Outsourcing Leader by Everest Group for 7th Consecutive Year

MIAMI, July 10, 2019 /PRNewswire/ -- Sitel Group, one of the largest customer experience management companies in the world, today announced that it has been recognized as a Leader by Everest Group in the Contact Center Outsourcing (CCO) Services PEAK Matrix™ Assessment 2019. This marks...
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Sitel Blogs

Get Closer to Your Customers with Digital Customer Experiences

Round-the-clock support, customer self-service, chatbots, live chat and a website designed to maximize the user experience. These services, channels and features are now fundamental elements of delivering a positive digital customer experience, even when a brand isn’t digital by default. The post Ge…

CX Appeal: What is the Role of Customer Experience in Purchasing Decisions?

In a post-pandemic world, how is customer experience influencing consumer purchasing decisions? How can you build an effective customer experience strategy that will translate into greater brand loyalty? The post CX Appeal: What is the Role of Customer Experience in Purchasing Decisions? appeared fi…

Solving the CX Equation: What Elements of Customer Experience Do Customers Value Most?

Consumers are looking beyond price tags at the levels and elements of customer experience brands are delivering to calculate the value of products and services. The post Solving the CX Equation: What Elements of Customer Experience Do Customers Value Most? appeared first on Sitel Group.

How Customer Experience Drives Word of Mouth

If your brand is struggling to deliver a positive customer experience, not only will your customer base begin to shrink, but building it up again will be more difficult. Increasingly, consumers are voicing their opinions – about positive and negative interactions – on social media and review aggrega…

Sitel Group® Research Reveals Poor Customer Experience Leads to Customer Churn

The 2021 Driving Customer Loyalty report finds one third of consumers considered breaking up with a brand and 65% ended up doing so as a result of poor customer experiences The post Sitel Group® Research Reveals Poor Customer Experience Leads to Customer Churn appeared first on Sitel Group.

Conversation at HeART Paris: the Center of Attention

For the first artwork created through our Conversation at HeART initiative, large-format artist Stéphanne Cellier has truly produced a conversation piece. Conversation at HeART is our global project to harness the cultural, communicative and aesthetic powers of art to provide our people with their o…
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Sitel Frequently Asked Questions

  • When was Sitel founded?

    Sitel was founded in 1985.

  • Who are Sitel key executives?

    Sitel's key executives are Laurent Uberti, Monti Becker Kelly and Olivier Camino.

  • How many employees does Sitel have?

    Sitel has 90,000 employees.

  • What is Sitel revenue?

    Latest Sitel annual revenue is $1.7 b.

  • What is Sitel revenue per employee?

    Latest Sitel revenue per employee is $18.9 k.

  • Who are Sitel competitors?

    Competitors of Sitel include TaskUs, Ibex and Alorica.

  • Where is Sitel headquarters?

    Sitel headquarters is located at 600 Brickell Ave #3200, Miami.

  • Where are Sitel offices?

    Sitel has offices in Miami, Albuquerque, Augusta, Caribou and in 74 other locations.

  • How many offices does Sitel have?

    Sitel has 83 offices.