Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The award winning solution allows a call – and the call recording – to continue as normal whilst the customer enters their credit card information using their telephone keypad. For complete security, Semafone’s patented technology masks the Dual Tone Multi-Frequency (DTMF) tones from the cardholder’s telephone and replaces them with a flat tone so they can’t be recognised by the call centre agent or recorded on the call recording system.
By ensuring all card data remains segregated and by removing Sensitive Authentication Data (SAD) before it hits the call recorder and the contact centre infrastructure, the contact centre is taken out of the scope of PCI DSS, protected against the risk of opportunistic agent fraud and the associated reputational risk. 

Type
Private
HQ
Guildford, GB
Founded
2009
Size (employees)
108 (est)
Semafone was founded in 2009 and is headquartered in Guildford, GB
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Semafone Office Locations

Semafone has offices in Guildford, London and Boston
Guildford, GB (HQ)
3 The Billings Walnut Tree Close Guildford, Surrey GU1 4UL
London, GB
22 Upper Ground
Boston, US
745 Atlantic Ave
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Semafone Financials and Metrics

Summary Metrics

Founding Date

2009

Total Funding

$2.8 m

Latest funding size

$2.84 m

Time since last funding

8 years ago

Investors

Semafone's latest funding round in June 2010 was reported to be $2.8 m. In total, Semafone has raised $2.8 m

Semafone Financials

Semafone's revenue was reported to be £8.31 m in FY, 2016
GBP

Revenue (FY, 2016)

8.3 m

Gross profit (FY, 2016)

8.1 m

Gross profit margin (FY, 2016), %

97.4%

Net income (FY, 2016)

(300.1 k)

EBITDA (FY, 2016)

325.7 k

EBIT (FY, 2016)

98.6 k

Cash (31-Dec-2016)

5.5 m
GBPFY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016

Revenue

307.8 k2 m2.8 m3.8 m5.3 m5 m8.3 m

Revenue growth, %

38%(4%)

Cost of goods sold

178.5 k238 k83.4 k90.5 k176.5 k251.5 k219.9 k

Gross profit

129.3 k1.8 m2.7 m3.7 m5.1 m4.8 m8.1 m
GBPFY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016

Cash

802.9 k109.5 k806.2 k221.9 k4.3 m3.5 m5.5 m

Accounts Receivable

83 k819.4 k1.4 m457.2 k1.7 m1.8 m1.6 m

Inventories

30.6 k5 k

Current Assets

960.3 k1.1 m2.9 m2.3 m7.6 m6.9 m8.6 m
GBPFY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016

Net Income

(1.4 m)(1.1 m)(1.6 m)(274.3 k)68.2 k(1.6 m)(300.1 k)

Cash From Operating Activities

(266.6 k)3.4 m

Cash From Financing Activities

(28.7 k)(28 k)

Net Change in Cash

(780.2 k)2 m
GBPY, 2016

Revenue/Employee

101.8 k

Financial Leverage

3.3 x
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Semafone News and Updates

How to balance data security & customer service in the contact centre

Your customers are calling for better service. The post How to balance data security & customer service in the contact centre appeared first on Computer Business Review.
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