Quiq is building inbound messaging to allow customers to send messages to companies using the apps they already use to communicate with their friends. When one of a customer wants to talk with somebody, he or she doesn’t have to make time for a phone call or wait hours for an email response. Instead a client can text an agent directly via Facebook Messenger or SMS. With the asynchronous communication style of Messaging, more customers can be served with less resources and customers will be more satisfied since they are using the communication style they prefer most.
TypePrivate
HQBozeman, US
Founded2015
Size (employees)38 (est)
Websitegoquiq.com
Quiq was founded in 2015 and is headquartered in Bozeman, US
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Quiq Office Locations

Quiq has an office in Bozeman
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Quiq Financials and Metrics

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Founding Date

2015

Quiq total Funding

$6.5 m

Quiq latest funding size

$6.50 m

Time since last funding

2 years ago

Quiq investors

Quiq's latest funding round in August 2016 was reported to be $6.5 m. In total, Quiq has raised $6.5 m
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Quiq Online and Social Media Presence

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Quiq Blogs

Quiq Helps Tailored Brands Dress For Success With Text Messaging Channel

Tailored Brands prides itself as a brand that provides a personal, convenient, one-of-a-kind shopping experience. When the company wanted to complement its compelling products, it added the text messaging channel to augment its already world-class service. Q: What caused you to consider deploying a…

Quiq Announces Three Brands on Apple Business Chat

BOZEMAN, MT, October 17, 2018 -- Today Quiq, a leading provider of business messaging software for customer communications announces that three of its retail clients, Overstock.com, Jos A. Bank, and Men’s Wearhouse are live on Apple Business Chat beta. Quiq is one of the early Customer Service Platf…

How to Measure Customer Success KPI’s

Customer success is vital to your product or service achieving the desired goals you or your company has set. Customer success is the methodology you take to ensure that your customer's needs are met in a manner that aligns customer, vendor, and company goals. If you are implementing your customer s…

What is Digital Customer Service and How to Improve It

In today's environment, customer service is an essential part of any business model. With the myriad of choices and resources at buyer's fingertips, stakeholders are increasingly investing in their customer service infrastructure in order to stay relevant and get ahead of the competition. That's whe…

10 Omni-channel Customer Service Best Practices You Can Count On

Today's purchaser has evolved to a savvy, well-researched shopper who is quite comfortable online. With the prevalence of personalized options and experiences across the wide range e-commerce sites, your buyers are not only used to a personalized experience -- they expect it. Therefore, it stands to…

Increase Conversion Rates With These 7 Business Messaging Tips

While conversion rates are more traditionally tied to eCommerce sites, it’s a metric that every company cares about. A conversion can mean different things for different companies. Websites can measure conversions by the number of visits, form fills, subscriptions or, more commonly the number of sal…
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Quiq Company Life and Culture

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