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msg.ai is a developer of an artificial intelligence messaging platform designed to unlock the power of one-to-one relationships across the entire customer journey. The Company's artificial intelligence messaging platform offers a machine learning messaging application for marketing, commerce and customer service, enabling businesses to contextually engage and build relationships with their customers by analyzing trending topics, conversation sentiment and other factors. It serves leading brands across many industries, including CPG, retail, telecom, travel, automotive, sports/entertainment and media.
TypePrivate
Founded2014
HQSan Francisco, US
Websitemsg.ai
Employee Ratings3.9

Latest Updates

Employees (est.) (Jun 2020)76(-1%)
Cybersecurity ratingAMore

Key People/Management at msg.ai

Puneet Mehta

Puneet Mehta

CEO & Founder
Dan Greene

Dan Greene

Chief Revenue Officer
Shobhit Agrawal

Shobhit Agrawal

Director of Engineering
Alexandra Parnass

Alexandra Parnass

Head of People
Jayakumar Gopalan

Jayakumar Gopalan

VP of Technology
Valerie Bartley

Valerie Bartley

Head of Brand Partnerships
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msg.ai Office Locations

msg.ai has an office in San Francisco
San Francisco, US (HQ)
San Francisco
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msg.ai Financials and Metrics

Summary Metrics

msg.ai's latest funding round in March 2017 was reported to be $4.7 m. In total, msg.ai has raised $7.3 m
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msg.ai Cybersecurity Score

Cybersecurity ratingPremium dataset

A

92/100

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Human Capital Metrics

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msg.ai Online and Social Media Presence

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msg.ai Blogs

Tier 1 Customer Service Tickets Are Costing You

Billions. That’s what organizations spend annually responding to repeatable customer service queries that could be automated with AI. Companies are taking note. It’s expected that by 2020, customers will manage 85% of the relationship with an enterprise without interacting with [...]   The post Tier…

Fake News: AI for Customer Service – Hype vs. Reality

When it comes to automated customer service, there’s a lot of news. We’re doing a fact check to let you know what’s hype and what’s possible today. The evolution of AI is pretty remarkable. Just look at self-driving cars. While [...]   The post Fake News: AI for Customer Service – Hype vs. Reality a…

Are KPIs keeping your customer support team down?

How AI-powered automation can deliver on a customer support organization’s most critical KPIs It’s not easy running a customer support group these days. Agents are pulled in a million different directions; forced to jump between various systems to answer a [...]   The post Are KPIs keeping your cust…

How to get executive buy in for AI-Powered Customer Service

A quick guide to becoming a champion for Automated Support within your organization. AI is no longer reserved for the companies that are first-to-market; the ones that liberally trial new technologies on a whim with varying degrees of success. No…AI-powered [...]   The post How to get executive buy …

How can AI and Human Agents work together to provide customer service?

News flash: AI is not going to wipe out human jobs. AI will augment and change jobs, helping humans work better and faster. A great example of this is with customer service. AI works best with highly repeatable, high volume [...]   The post How can AI and Human Agents work together to provide custom…

The AI in customer service stats you need to know in 2019

Customer service is becoming a critical driver to how a company is perceived, what drives consumer loyalty and determining where they open their wallets.  Companies are equally praised for the exceptional support they provide, while others relentlessly chastised for failing [...]   The post The AI i…
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msg.ai Frequently Asked Questions

  • When was msg.ai founded?

    msg.ai was founded in 2014.

  • Who are msg.ai key executives?

    msg.ai's key executives are Puneet Mehta, Dan Greene and Shobhit Agrawal.

  • How many employees does msg.ai have?

    msg.ai has 76 employees.

  • Who are msg.ai competitors?

    Competitors of msg.ai include Ethereum, Clarabridge and Bold360.

  • Where is msg.ai headquarters?

    msg.ai headquarters is located at San Francisco, San Francisco.

  • Where are msg.ai offices?

    msg.ai has an office in San Francisco.

  • How many offices does msg.ai have?

    msg.ai has 1 office.