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msg.ai is a developer of an artificial intelligence messaging platform designed to unlock the power of one-to-one relationships across the entire customer journey. The Company's artificial intelligence messaging platform offers a machine learning messaging application for marketing, commerce and customer service, enabling businesses to contextually engage and build relationships with their customers by analyzing trending topics, conversation sentiment and other factors. It serves leading brands across many industries, including CPG, retail, telecom, travel, automotive, sports/entertainment and media.
TypePrivate
Founded2014
HQSan Francisco, US
Websitemsg.ai
Employee Ratings3.9

Latest Updates

Employees (est.) (Nov 2019)78

Key People/Management at msg.ai

Puneet Mehta

Puneet Mehta

CEO & Founder
Dan Greene

Dan Greene

Chief Revenue Officer
Shobhit Agrawal

Shobhit Agrawal

Director of Engineering
Alexandra Parnass

Alexandra Parnass

Head of People
Jayakumar Gopalan

Jayakumar Gopalan

VP of Technology
Valerie Bartley

Valerie Bartley

Head of Brand Partnerships
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msg.ai Office Locations

msg.ai has an office in San Francisco
San Francisco, US (HQ)
San Francisco
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msg.ai Financials and Metrics

Summary Metrics

msg.ai's latest funding round in March 2017 was reported to be $4.7 m. In total, msg.ai has raised $7.3 m
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Human Capital Metrics

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msg.ai Online and Social Media Presence

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msg.ai Blogs

Do SMBs and startups need AI for Customer Support?

Yes. Here’s why companies – regardless of size –  can’t afford to de-prioritize the customer experience.  For the first time ever, brand love is not reserved for the companies that have category dominance, the deepest pockets or the widest distribution [...]   The post Do SMBs and startups need AI f…

How to write copy for your conversational AI

Best practices for creating a meaningful and engaging automated customer service experience Advertising copy packs a punch. Online self-help wikis and FAQs offer factual explanations. Conversational AI copy is somewhere in between. Creating copy for a customer service AI is [...]   The post How to w…

With AI in customer service, the biggest payback could be time

When it comes to customer service, William Penn eloquently nails it. “Time is what we want most, but what we use worst.” Time is a commodity that we all need more of. Something that we all hate to waste – [...]   The post With AI in customer service, the biggest payback could be time appeared first …

How do you maintain brand safety with conversational AI?

To some, AI seems like the wild, wild west with risk lurking behind every swinging door…It doesn’t have to be.  We’ve seen the headlines. “AI goes rogue!” “AI causes PR nightmare.” “Bot is racist / offensive / rude.” A few [...]   The post How do you maintain brand safety with conversational AI? app…

Infographic: The AI Powered Customer Service Organization

How AI works within a customer support function is multi-dimensional. Sometimes, AI Agents automate responses immediately, while other times AI Agents gather information from various systems or the customer before looping in a human agent. We wanted to take a [...]   The post Infographic: The AI Pow…

What data do you need to jumpstart conversational AI training?

Behind every good AI is a lot of data. The more data that’s available, the more training it will have and the better it will perform. There’s a clear correlation between the amount of data that is used to bootstrap [...]   The post What data do you need to jumpstart conversational AI training? appea…
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msg.ai Frequently Asked Questions

  • When was msg.ai founded?

    msg.ai was founded in 2014.

  • Who are msg.ai key executives?

    msg.ai's key executives are Puneet Mehta, Dan Greene and Shobhit Agrawal.

  • How many employees does msg.ai have?

    msg.ai has 78 employees.

  • Who are msg.ai competitors?

    Competitors of msg.ai include Ethereum, Clarabridge and Bold360.

  • Where is msg.ai headquarters?

    msg.ai headquarters is located at San Francisco, San Francisco.

  • Where are msg.ai offices?

    msg.ai has an office in San Francisco.

  • How many offices does msg.ai have?

    msg.ai has 1 office.