Interactions Corporation

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Interactions develops and markets natural language understanding technology. Built on its patented adaptive-understanding technology that seamlessly integrates both human and machine intelligence, Interactions provides highly conversational virtual assistant solutions. The company’s sales, service and support solutions are delivered across any device with type, touch or talk capabilities, and have handled more than one billion transactions to date.

HQFranklin, MA, US
Employee Ratings4.2
Overall CultureB-

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Employees (est.) (Sept 2021)518(+2%)
Job Openings36
Cybersecurity ratingAMore

Key People/Management at Interactions Corporation

Errol Apostolopoulos

Errol Apostolopoulos

SVP, Product Management
Mike Iacobucci

Mike Iacobucci

President & Chief Executive Officer
Ben Stern

Ben Stern

VP, Software Systems R&D
Bob Sullebarger

Bob Sullebarger

VP Sales
Mary Clermont

Mary Clermont

Chief People Officer
Jim Freeze

Jim Freeze

Chief Marketing Officer
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Interactions Corporation Office Locations

Interactions Corporation has offices in Franklin, Ann Arbor, Austin, Indianapolis and in 4 other locations
Franklin, MA, US (HQ)
31 Hayward St
Ann Arbor, MI, US
The Brauer Building, 300 N 5th Ave #250
Austin, TX, US
9101 Burnet Rd # 203
Indianapolis, IN, US
6612 E 75th St #500
New Providence, NJ, US
41 Spring St
New York, NY, US
25 Broadway
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Interactions Corporation Financials and Metrics

Summary Metrics

Founding Date


Interactions Corporation total Funding

$162.8 m

Interactions Corporation latest funding size

$56 m

Time since last funding

5 years ago

Interactions Corporation investors

Interactions Corporation's latest funding round in August 2016 was reported to be $56 m. In total, Interactions Corporation has raised $162.8 m
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Interactions Corporation Cybersecurity Score

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Interactions Corporation Online and Social Media Presence

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Interactions Corporation Company Culture

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Interactions Corporation Blogs

The Consequences for Collections Post Pandemic Relief

Labor Day weekend traditionally marks the end of summer and the beginning of the Fall season. It’s a time for workers to kick back and enjoy a long weekend with a day off with pay.  However, for many, the recent Labor Day holiday wasn’t a relief from stress. It was a worrisome deadline that marked […

Omnichannel is Non-negotiable

We’ve all been there. A fraud alert pops-up, signalling the need to cancel your debit card and then wait 5-7 business days to receive a new one because your account has been compromised. After waiting on the line to speak to a live agent, they’ll dictate each and every transaction to you, confirming…

4 simple ways companies have embraced digital to increase customer satisfaction

2021 is a highly digitized world. Consumers of all ages expect services and information at their fingertips. Whether it’s instant messaging, streaming or looking up random facts, users have an expectation to do what they want when they want. This expectation applies to businesses too, and has huge i…

Conversational AI and Banking

Bank technology is shifting. Specifically, the automated customer service technology. Once only powered by human agents, the first automated technology that was introduced in the contact center acted mainly as a way to redirect calls to the right department. While this traditional automation technol…

The key to building customer loyalty? Conversation

Conversation is the heart of all relationships Conversation holds great power in relationships. Without conversation, trust cannot be built and information cannot be exchanged. You can’t get to know another person truly without communicating with them. Similar to a relationship between two people, r…

The top 6 things you need to know about CX

If you’re like me, you have a whole lot of starred emails, saved pdfs, and bookmarked articles that I plan on reading “when I get the chance.” The good news is that summer is the perfect time for catching up on things that you may have run out of time to do during other parts [...] Read More... The …
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Interactions Corporation Frequently Asked Questions

  • When was Interactions Corporation founded?

    Interactions Corporation was founded in 2004.

  • Who are Interactions Corporation key executives?

    Interactions Corporation's key executives are Errol Apostolopoulos, Mike Iacobucci and Ben Stern.

  • How many employees does Interactions Corporation have?

    Interactions Corporation has 518 employees.

  • Who are Interactions Corporation competitors?

    Competitors of Interactions Corporation include Red Ventures, Siemens Digital Industries Software and Otsuka.

  • Where is Interactions Corporation headquarters?

    Interactions Corporation headquarters is located at 31 Hayward St, Franklin.

  • Where are Interactions Corporation offices?

    Interactions Corporation has offices in Franklin, Ann Arbor, Austin, Indianapolis and in 4 other locations.

  • How many offices does Interactions Corporation have?

    Interactions Corporation has 8 offices.