Interactions Corporation

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Interactions develops and markets natural language understanding technology. Built on its patented adaptive-understanding technology that seamlessly integrates both human and machine intelligence, Interactions provides highly conversational virtual assistant solutions. The company’s sales, service and support solutions are delivered across any device with type, touch or talk capabilities, and have handled more than one billion transactions to date.

TypePrivate
Founded2004
HQFranklin, US
Websiteinteractions.com
Employee Ratings4

Latest Updates

Employees (est.) (Dec 2019)554

Key People/Management at Interactions Corporation

Mike Iacobucci

Mike Iacobucci

President & CEO
Yoryos Yeracaris

Yoryos Yeracaris

CTO
Bob Sullebarger

Bob Sullebarger

Senior Vice President of Sales Operations & Enablement
Joseph Gildea

Joseph Gildea

Senior Vice President of Finance and Administration
David Parkinson

David Parkinson

COO & Evp
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Interactions Corporation Office Locations

Interactions Corporation has offices in Franklin, Austin, Boston, New Providence and in 1 other location
Franklin, US (HQ)
31 Hayward St
Austin, US
9001 N Interstate 35 Frontage Rd #103b
Boston, US
745 Atlantic Ave
New Providence, US
41 Spring St
New York, US
25 Broadway
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Interactions Corporation Financials and Metrics

Summary Metrics

Founding Date

2004

Interactions Corporation total Funding

$162.8 m

Interactions Corporation latest funding size

$56 m

Time since last funding

3 years ago

Interactions Corporation investors

Interactions Corporation's latest funding round in August 2016 was reported to be $56 m. In total, Interactions Corporation has raised $162.8 m
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Interactions Corporation Online and Social Media Presence

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Interactions Corporation Blogs

Delighting for Dollars… How Improving CX Increases Loyalty for Leading Retailers

How are you delighting your customers? For large retailers, this question is of paramount importance, especially during the holiday shopping season.  A delighted customer is loyal. Increased loyalty often translates into those customers making more purchases, more often. A recent study found that 50…

Success-Based Pricing Model: What does it really mean?

Building and deploying innovative technology is time-consuming and stressful, especially when your customer experience could be at risk. There are often variables that are out of your control, making the process daunting and scary. One of those variables is the investment, otherwise known as the pri…

Why does AI still need humans? (and where does it need them?)

Artificial Intelligence (AI) has come a long way in the past decade. Machines can communicate with humans like never before. Some are even smart enough to react and adapt in real time based on the flow of conversation.  Those of us who work in industries like applied AI for customer service get to s…

3 Reasons Why Conversational AI is Crucial to Your Digital Transformation Strategy

Digital Transformation has become the “it” topic for senior leaders across all industries. In fact, according to IDC, direct Digital Transformation investment spending will approach $7.4 trillion between 2020 and 2023. And, with the digital native generation entering the consumer stage and the major…

Omnichannel versus Opti-channel: The evolution of customer contact channels

This day in age, with consumers more connected than ever, there is a big opportunity to leverage communication between brands and customers to drive business. Specifically, brands should place a big focus on channels, which can include voice, text, chat, smart speakers, and more. When it comes to cu…

Episode 04: Casting Voices of AI

Our new podcast, The ConversAItion, airs viewpoints on the impact of AI on business and society. We have recapped the key takeaways from the fourth episode here. “We always make the comparison between AI coming into society the way radio came into society in the late 20s, early 30s. [With radio,] th…
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Interactions Corporation Frequently Asked Questions

  • When was Interactions Corporation founded?

    Interactions Corporation was founded in 2004.

  • Who are Interactions Corporation key executives?

    Interactions Corporation's key executives are Mike Iacobucci, Yoryos Yeracaris and Bob Sullebarger.

  • How many employees does Interactions Corporation have?

    Interactions Corporation has 554 employees.

  • Who are Interactions Corporation competitors?

    Competitors of Interactions Corporation include beqom, Tazio and Bizimply.

  • Where is Interactions Corporation headquarters?

    Interactions Corporation headquarters is located at 31 Hayward St, Franklin.

  • Where are Interactions Corporation offices?

    Interactions Corporation has offices in Franklin, Austin, Boston, New Providence and in 1 other location.

  • How many offices does Interactions Corporation have?

    Interactions Corporation has 5 offices.