inContact is a provider of contact center solutions that help companies around the world achieve their customer experience goals. The Company's dynamic technology platform provides its customers a pay-as-you-go solution without the costs and complexities of premise-based systems. inContact's cloud delivery model provides compelling total cost of ownership savings over premise-based technology by reducing upfront capital expenditures, eliminating the expense of system management and maintenance fees while providing agility that enables businesses to scale their technology as they grow. The Company operates under two business segments: Software and Network connectivity. The Software segment includes all services related to the delivery of our cloud contact center software solutions. The Network connectivity segment includes all voice and data long distance services provided to customers.

Parent Company
NICE Systems
Sandy, US
inContact was founded in 1997 and is headquartered in Sandy, US

inContact Office Locations

inContact has an office in Sandy
Sandy, US (HQ)
75 W Towne Ridge Pkwy

inContact Financials and Metrics

Summary Metrics

Founding Date


Total Funding

$35.3 m
In total, inContact had raised $35.3 m. inContact is a subsidiary of NICE Systems

inContact Financials

inContact's revenue was reported to be $222 m in FY, 2015
USDFY, 2013FY, 2014FY, 2015


130 m171.8 m222 m

Revenue growth, %


R&D expense

12.6 m22.4 m29.3 m

General and administrative expense

21.2 m29.4 m35.2 m
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016


32.2 m37.1 m41.1 m44.2 m51.3 m53.1 m56.1 m62.4 m63.8 m67 m

R&D expense

3 m3.8 m5.5 m6.3 m6.7 m7 m7.3 m8.6 m9.2 m9.3 m

General and administrative expense

5.2 m5.3 m7.1 m7.5 m9.1 m8.9 m7.8 m8.7 m11.3 m12.4 m

Operating expense total

17.9 m19.1 m25.6 m27.4 m31.2 m32.2 m32.9 m35.5 m38.6 m40.7 m
USDFY, 2013FY, 2014FY, 2015


49.1 m32.4 m29.1 m


25.6 m

Current Assets

72.1 m67.6 m150.7 m


23.7 m35.1 m42.6 m
USDQ3, 2013Q1, 2014Q2, 2014Q3, 2014Q1, 2015Q2, 2015Q3, 2015Q1, 2016Q2, 2016Q3, 2016


47.6 m44.7 m32.1 m31.1 m117.1 m52.8 m31.2 m16.3 m37.9 m40.9 m

Current Assets

70.6 m70.1 m64.5 m61.9 m155.8 m156.3 m156 m134 m138.4 m131 m


22.7 m26.5 m30.3 m33.9 m37.1 m39.3 m40.2 m50.8 m52.5 m53.3 m


6.6 m6.6 m38.1 m39.4 m39.2 m39.2 m39.2 m49 m49 m49 m
USDFY, 2013FY, 2014FY, 2015

Net Income

(9 m)(10.6 m)(22.8 m)

Depreciation and Amortization

6.1 m7.7 m10.4 m

Accounts Receivable

(3.4 m)(8.7 m)(9.1 m)

Accounts Payable

1.2 m1.2 m581 k
Show all financial metrics

inContact Operating Metrics

FY, 2013Q1, 2014Q2, 2014Q3, 2014Q4, 2014FY, 2014Q1, 2015Q2, 2015Q3, 2015Q4, 2015FY, 2015Q1, 2016Q2, 2016

Patents (US)


Contracts Closed



114 k155 k

Interactions per Year

6 b
Show all operating metrics

inContact Revenue Breakdown

inContact Median Salaries

Source: 27 public H-1B filings from inContact

inContact's Web-traffic and Trends

inContact Online and Social Media Presence

inContact Company Life and Culture

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