inContact

inContact is a provider of contact center solutions that help companies around the world achieve their customer experience goals. The Company's dynamic technology platform provides its customers a pay-as-you-go solution without the costs and complexities of premise-based systems. inContact's cloud delivery model provides compelling total cost of ownership savings over premise-based technology by reducing upfront capital expenditures, eliminating the expense of system management and maintenance fees while providing agility that enables businesses to scale their technology as they grow. The Company operates under two business segments: Software and Network connectivity. The Software segment includes all services related to the delivery of our cloud contact center software solutions. The Network connectivity segment includes all voice and data long distance services provided to customers.
 

Type
Subsidiary
Parent Company
NICE Systems
HQ
Sandy, US
Founded
1997
inContact was founded in 1997 and is headquartered in Sandy, US

inContact Office Locations

inContact has an office in Sandy
Sandy, US (HQ)
75 W Towne Ridge Pkwy

inContact Data and Metrics

inContact Summary

Founding Date

1997

Total Funding

$35.3 m
inContact is a subsidiary of NICE Systems

inContact Financial Metrics

inContact's revenue was reported to be $222 m in FY, 2015 which is a 29% increase from the previous period.
USDFY, 2013FY, 2014FY, 2015

Revenue

130 m171.8 m222 m

Revenue growth, %

32%29%

R&D expense

12.6 m22.4 m29.3 m

General and administrative expense

21.2 m29.4 m35.2 m

Operating expense total

33.8 m51.7 m64.5 m

EBIT

(8.4 m)(19.3 m)(16.9 m)

EBIT margin, %

(6%)(11%)(8%)

Interest expense

317 k365 k5.7 m

Interest income

319 k

Pre tax profit

(8.7 m)(19.6 m)(22.3 m)

Income tax expense

(283 k)9.1 m(529 k)

Net Income

(9 m)(10.6 m)(22.8 m)
USDFY, 2013FY, 2014FY, 2015

Cash

49.1 m32.4 m29.1 m

Inventories

25.6 m

Current Assets

72.1 m67.6 m150.7 m

PP&E

23.7 m35.1 m42.6 m

Goodwill

6.6 m39.2 m39.2 m

Total Assets

107.9 m168.8 m254.1 m

Accounts Payable

9.7 m11 m11.6 m

Total Debt

8 m22.6 m

Current Liabilities

24.2 m40.2 m40.6 m

Additional Paid-in Capital

167.4 m209 m254 m

Retained Earnings

(92.7 m)(105.6 m)(128.7 m)

Total Equity

103.4 m125.3 m

Debt to Equity Ratio

0.2 x

Debt to Assets Ratio

0.1 x0.1 x

Financial Leverage

1.6 x2 x
USDFY, 2013FY, 2014FY, 2015

Net Income

(9 m)(10.6 m)(22.8 m)

Depreciation and Amortization

6.1 m7.7 m10.4 m

Accounts Receivable

(3.4 m)(8.7 m)(9.1 m)

Accounts Payable

1.2 m1.2 m581 k

Cash From Operating Activities

7.6 m5.2 m4.9 m

Purchases of PP&E

(5.4 m)(13.3 m)(14.5 m)

Cash From Investing Activities

(17 m)(37.4 m)(100.2 m)

Cash From Financing Activities

9.8 m15.4 m92 m

Interest Paid

283 k399 k1.7 m

Income Taxes Paid

102 k501 k666 k

inContact Operating Metrics

FY, 2013Q1, 2014Q2, 2014Q3, 2014Q4, 2014FY, 2014Q1, 2015Q2, 2015Q3, 2015Q4, 2015FY, 2015Q1, 2016Q2, 2016

Patents (US)

121317

Contracts Closed

8210099109115127137144160170

Agents

114 k155 k

Interactions per Year

6 b

Countries

100

    inContact Revenue Breakdown

    inContact Median Salaries

    Source: 27 public H-1B filings from inContact

    Traffic Overview of inContact

    inContact Online and Social Media Presence

    inContact News and Updates

    Genesys buys Interactive Intelligence for $1.4B: Is it just consolidation?

    GUEST: Yesterday, contact center company Genesys agreed to buy Interactive Intelligence for about $1.4 billion as it looks to build scale in the face of fierce competition in the contact center and workforce optimization (WFO) markets. The $60.50 per share offer is at a 36 percent premium to Interac…

    inContact Company Life and Culture

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