We believe that true post-purchase experience reinvention is required as consumers buy more online, particularly larger items where tracking data is often inconsistent and spread across many freight and white glove carriers. There is little that can churn a customer faster than a poor delivery experience marked by lack of real time tracking and pro-active communication, inconvenient returns and even a failure to recognize a consumer’s high lifetime value when decisioning carrier and mode.
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|Techstars Ventures, NextGen Venture Partners, RPM Ventures, Corsa Ventures, Capital Factory, Silverton Partners|