Genesys competitors and similar companiesClear all
Genesys's competitors and similar companies include ViaPath Technologies, Verint, NICE inContact, Webex CPaaS Solutions, Avaya, Talkdesk, Twilio, NICE and Five9.
 Genesys Genesys Claud Services is a company developing omnichannel customer experience and contact center solutions. |  ViaPath Technologies ViaPath Technologies (also known as Global Tel*link, GTEL Holdings) is a company that provides technology and communications solutions for the correction facilities. |  Verint Verint Systems is a company that provides solutions for enterprise workforce optimization and security intelligence. |  Webex CPaaS Solutions Webex CPaaS Solutions (previously known as imimobile) is a company providing cloud communications software and solutions that automate digital customer communications and interactions. |  Avaya Avaya is a company providing contact center, unified communications, and networking products and services. |  Twilio Twilio is a company that provides a cloud communications platform helping developers build, scale, and operate real-time communications within software applications. |  NICE NICE (also known as NICE Systems) is a company developing cloud and on-premises enterprise software solutions that operationalize big data. |  Five9 Five9 is a company providing cloud-based call center software for sales, marketing, and support. | |||
Founding Date | Founding Date 1990 | Founding Date 1988 | Founding Date 1994 | Founding Date 1997 | Founding Date 2000 | Founding Date 2000 | Founding Date 2011 | Founding Date 2008 | Founding Date 1986 | Founding Date 2001 |
Type | Type Private | Type Private | Type Public | Type Subsidiary | Type Subsidiary | Type Public | Type Private | Type Public | Type Public | Type Public |
Tags | ||||||||||
Locations | Locations Daly City, US HQ Buenos Aires, AR Barangaroo, AU Brisbane City, AU Canberra, AU South Melbourne, AU Zaventem, BE see more | Locations Falls Church, US HQ | Locations Melville, US HQ Melbourne, AU North Sydney, AU Beijing, CN Shanghai, CN Zhu Hai Shi, CN Hong Kong, HK see more | Locations Sandy, US HQ North Sydney, AU Taguig, PH London, GB Philadelphia, US | Locations London, GB HQ Toronto, CA Hyderabad, IN Roodepoort, ZA Dubai, AE Theale, GB | Locations Durham, US HQ Brisbane City, AU Canberra, AU Melbourne, AU North Ryde, AU Wien, AT Dhaka, BD see more | Locations San Francisco, US HQ Coimbra, PT Lisboa, PT London, GB London, GB San Francisco, US | Locations San Francisco, US HQ Melbourne, AU Pyrmont, AU Sydney, AU Sydney, AU Bogotá, CO Prague, CZ see more | Locations Ra'anana, IL HQ Melbourne, AU North Sydney, AU Cochabamba, BO Beijing, CN Shanghai, CN Prague, CZ see more | Locations San Ramon, US HQ Melbourne, AU São Paulo, BR Toronto, CA München, DE Amsterdam, NL Mandaluyong, PH see more |
Employees | Employees 7,679 | Employees 1,002 | Employees 4,400 | Employees 2,7621% increase | Employees 1,1146% increase | Employees 8,0632% decrease | Employees 1,8072% decrease | Employees 8,9926% increase | Employees 7,10211% increase | Employees 2,13838% increase |
Valuation ($) | Valuation ($) N/A | Valuation ($) N/A | Valuation ($) 2.6 b | Valuation ($) N/A | Valuation ($) N/A | Valuation ($) 34.2 m | Valuation ($) 10 b | Valuation ($) 11.5 b | Valuation ($) N/A | Valuation ($) 5.6 b |
Twitter followers | Twitter followers 33.4 k | Twitter followers 1.1 k | Twitter followers 7.7 k | Twitter followers 82 | Twitter followers 2.5 k | Twitter followers 39.1 k | Twitter followers 7.3 k | Twitter followers 83.9 k | Twitter followers 13.8 k | Twitter followers 14.3 k |
Number of tweets (last 30 days) | Number of tweets (last 30 days) 74 | Number of tweets (last 30 days) 10 | Number of tweets (last 30 days) 23 | Number of tweets (last 30 days) N/A | Number of tweets (last 30 days) 22 | Number of tweets (last 30 days) 68 | Number of tweets (last 30 days) 48 | Number of tweets (last 30 days) 20 | Number of tweets (last 30 days) 100 | Number of tweets (last 30 days) 454 |
Average likes per tweet (last 30 days) | Average likes per tweet (last 30 days) 4.3 | Average likes per tweet (last 30 days) 0.9 | Average likes per tweet (last 30 days) 1.5 | Average likes per tweet (last 30 days) N/A | Average likes per tweet (last 30 days) 0.5 | Average likes per tweet (last 30 days) 4.9 | Average likes per tweet (last 30 days) 0.5 | Average likes per tweet (last 30 days) 2.9 | Average likes per tweet (last 30 days) 0.5 | Average likes per tweet (last 30 days) 1.3 |
Percentage of tweets with engagement (last 30 days) | Percentage of tweets with engagement (last 30 days) 90.54% | Percentage of tweets with engagement (last 30 days) 80% | Percentage of tweets with engagement (last 30 days) 60.87% | Percentage of tweets with engagement (last 30 days) N/A | Percentage of tweets with engagement (last 30 days) 31.82% | Percentage of tweets with engagement (last 30 days) 98.53% | Percentage of tweets with engagement (last 30 days) 56.25% | Percentage of tweets with engagement (last 30 days) 90% | Percentage of tweets with engagement (last 30 days) 63% | Percentage of tweets with engagement (last 30 days) 74.67% |
Alexa Website Rank | Alexa Website Rank 109405 | Alexa Website Rank 586603 | Alexa Website Rank 161705 | Alexa Website Rank N/A | Alexa Website Rank 274059 | Alexa Website Rank N/A | Alexa Website Rank 161919 | Alexa Website Rank 4264 | Alexa Website Rank N/A | Alexa Website Rank 24803 |
Employee Rating | Employee Rating 4.3 | Employee Rating 3.1 | Employee Rating 3.9 | Employee Rating 4 | Employee Rating 3.7 | Employee Rating 3.9 | Employee Rating 3.6 | Employee Rating 4.4 | Employee Rating 4 | Employee Rating N/A |
Financial | ||||||||||
Revenue (est.) | Revenue (est.) $1.4b (Y, 2017) | Revenue (est.) N/A | Revenue (est.) $874.5m (FY, 2022) | Revenue (est.) $222m (FY, 2015) | Revenue (est.) £171.2m (FY, 2020) | Revenue (est.) $3b (FY, 2021) | Revenue (est.) N/A | Revenue (est.) $2.8b (FY, 2021) | Revenue (est.) $1.9b (FY, 2021) | Revenue (est.) $609.6m (FY, 2021) |
Cost of goods | Cost of goods N/A | Cost of goods N/A | Cost of goods $298.6m (FY, 2022) | Cost of goods N/A | Cost of goods £92.1m (FY, 2020) | Cost of goods $1.3b (FY, 2021) | Cost of goods N/A | Cost of goods $1.5b (FY, 2021) | Cost of goods $624.5m (FY, 2021) | Cost of goods $271.1m (FY, 2021) |
Gross profit | Gross profit N/A | Gross profit N/A | Gross profit $575.9m (FY, 2022) | Gross profit N/A | Gross profit £79.1m (FY, 2020) | Gross profit $1.7b (FY, 2021) | Gross profit N/A | Gross profit $1.4b (FY, 2021) | Gross profit $1.3b (FY, 2021) | Gross profit $338.5m (FY, 2021) |
Net income | Net income N/A | Net income N/A | Net income $15.7m (FY, 2022) | Net income ($22.8m) (FY, 2015) | Net income £2m (FY, 2020) | Net income ($13m) (FY, 2021) | Net income N/A | Net income ($949.9m) (FY, 2021) | Net income $199.2m (FY, 2021) | Net income ($53m) (FY, 2021) |
Operating ⚠ | ||||||||||
Countries | Countries 100 (Dec, 2021) | Countries N/A | Countries 175 (Q2, 2023) | Countries 150 (Feb, 2021) | Countries N/A | Countries N/A | Countries 50 (Sep, 2019) | Countries 180 (Q1, 2022) | Countries 150 (FY, 2021) | Countries N/A |
Customers | Customers 11 k (Aug, 2019) | Customers N/A | Customers N/A | Customers N/A | Customers N/A | Customers N/A | Customers 1.8 k (Aug, 2021) | Customers N/A | Customers N/A | Customers N/A |
Data Centers | Data Centers N/A | Data Centers N/A | Data Centers N/A | Data Centers N/A | Data Centers N/A | Data Centers N/A | Data Centers 9 (Sep, 2019) | Data Centers 25 (Q1, 2021) | Data Centers N/A | Data Centers N/A |
Enterprise Customers | Enterprise Customers N/A | Enterprise Customers N/A | Enterprise Customers 10 k (Q2, 2023) | Enterprise Customers 25 k (Feb, 2021) | Enterprise Customers N/A | Enterprise Customers N/A | Enterprise Customers N/A | Enterprise Customers N/A | Enterprise Customers 25 k (FY, 2021) | Enterprise Customers 2.5 k (Q1, 2022) |
Interactions per Year | Interactions per Year 25 b (Aug, 2019) | Interactions per Year N/A | Interactions per Year N/A | Interactions per Year 6 b (FY, 2015) | Interactions per Year N/A | Interactions per Year N/A | Interactions per Year N/A | Interactions per Year N/A | Interactions per Year N/A | Interactions per Year N/A |
Patents (Foreign) | Patents (Foreign) N/A | Patents (Foreign) N/A | Patents (Foreign) N/A | Patents (Foreign) N/A | Patents (Foreign) N/A | Patents (Foreign) N/A | Patents (Foreign) N/A | Patents (Foreign) N/A | Patents (Foreign) 43 (FY, 2021) | Patents (Foreign) 5 (FY, 2021) |
Patents (US) | Patents (US) N/A | Patents (US) N/A | Patents (US) N/A | Patents (US) 17 (FY, 2015) | Patents (US) N/A | Patents (US) N/A | Patents (US) N/A | Patents (US) N/A | Patents (US) 414 (FY, 2021) | Patents (US) 14 (FY, 2021) |
Remaining Performance Obligations | Remaining Performance Obligations N/A | Remaining Performance Obligations N/A | Remaining Performance Obligations $696.4m (Q2, 2023) | Remaining Performance Obligations N/A | Remaining Performance Obligations N/A | Remaining Performance Obligations N/A | Remaining Performance Obligations N/A | Remaining Performance Obligations $152.7m (Q1, 2022) | Remaining Performance Obligations $1.8m (FY, 2021) | Remaining Performance Obligations $602.8m (Q1, 2022) |
Trademarks (Foreign) | Trademarks (Foreign) N/A | Trademarks (Foreign) N/A | Trademarks (Foreign) N/A | Trademarks (Foreign) N/A | Trademarks (Foreign) N/A | Trademarks (Foreign) N/A | Trademarks (Foreign) N/A | Trademarks (Foreign) 416 (FY, 2021) | Trademarks (Foreign) N/A | Trademarks (Foreign) 10 (FY, 2021) |
Trademarks (US) | Trademarks (US) N/A | Trademarks (US) N/A | Trademarks (US) N/A | Trademarks (US) N/A | Trademarks (US) N/A | Trademarks (US) N/A | Trademarks (US) 6 (Jan, 2023) | Trademarks (US) 50 (FY, 2021) | Trademarks (US) N/A | Trademarks (US) 3 (FY, 2021) |
Funding | ||||||||||
Latest funding round | Latest funding round $ 900m (over 6 years ago) | Latest funding round N/A | Latest funding round N/A | Latest funding round N/A | Latest funding round N/A | Latest funding round N/A | Latest funding round $ 230m (over 1 year ago) | Latest funding round N/A | Latest funding round N/A | Latest funding round N/A |
Total funding raised | Total funding raised $ 900m | Total funding raised N/A | Total funding raised $ 200m | Total funding raised $ 35.3m | Total funding raised $ 53.4m | Total funding raised $ 100m | Total funding raised $ 497.5m | Total funding raised $ 3.6b | Total funding raised $ 52.8m | Total funding raised $ 84.1m |
For sources of this data, please see the company profile
View company profiles
ViaPath Technologies
HQ
Falls Church, US
Employees
1,002
ViaPath Technologies (also known as Global Tel*link, GTEL Holdings) is a company that provides technology and communications solutions for the correction facilities.
View companyVerint
HQ
Melville, US
Employees
4,400
Verint Systems is a company that provides solutions for enterprise workforce optimization and security intelligence.
View company
NICE inContact
HQ
Sandy, US
NICE inContact is a company developing cloud contact center software.
View companyWebex CPaaS Solutions
HQ
London, GB
Webex CPaaS Solutions (previously known as imimobile) is a company providing cloud communications software and solutions that automate digital customer communications and interactions.
View company