Genesys competitors and similar companiesClear all
Genesys's competitors and similar companies include ViaPath Technologies, Verint, Enghouse Interactive, NICE inContact, Webex CPaaS Solutions, Avaya, Talkdesk and NICE.
 Genesys Genesys Cloud Services is a company developing omnichannel customer experience and contact center solutions. |  ViaPath Technologies ViaPath Technologies (also known as Global Tel*link, GTEL Holdings) is a company that provides technology and communications solutions for the correction facilities. |  Verint Verint Systems is a company that provides solutions for enterprise workforce optimization and security intelligence. |  Enghouse Interactive Enghouse Interactive is a company that provides customer interaction management solutions. |  Webex CPaaS Solutions Webex CPaaS Solutions (previously known as imimobile) is a company providing cloud communications software and solutions that automate digital customer communications and interactions. |  Avaya Avaya is a company providing a contact center, unified communications, and networking products and services. |  NICE NICE (also known as NICE Systems) is a company developing cloud and on-premises enterprise software solutions that operationalize big data. | |||
Founding Date | Founding Date 1990 | Founding Date 1988 | Founding Date 1994 | Founding Date 1984 | Founding Date 1997 | Founding Date 2000 | Founding Date 2000 | Founding Date 2011 | Founding Date 1986 |
Type | Type Private | Type Private | Type Public | Type Subsidiary | Type Subsidiary | Type Subsidiary | Type Public | Type Private | Type Public |
Tags | |||||||||
Locations | Locations Menlo Park, US HQ Buenos Aires, AR Barangaroo, AU Brisbane City, AU Canberra, AU South Melbourne, AU Zaventem, BE see more | Locations Falls Church, US HQ | Locations Melville, US HQ Melbourne, AU North Sydney, AU Beijing, CN Shanghai, CN Zhu Hai Shi, CN Hong Kong, HK see more | Locations Phoenix, US HQ Melbourne, AU North Sydney, AU Mödling, AT Temse, BE Temse, BE Markham, CA see more | Locations Sandy, US HQ North Sydney, AU Taguig, PH London, GB Philadelphia, US | Locations London, GB HQ Toronto, CA Hyderabad, IN Roodepoort, ZA Dubai, AE Theale, GB | Locations Morristown, US HQ Melbourne, AU North Ryde, AU Wien, AT Dhaka, BD Sint Agatha Berchem, BE Rio De Janeiro, BR see more | Locations San Francisco, US HQ Coimbra, PT Lisboa, PT London, GB London, GB San Francisco, US | Locations Ra'anana, IL HQ Melbourne, AU North Sydney, AU Cochabamba, BO Beijing, CN Shanghai, CN Prague, CZ see more |
Employees | Employees 7,339 | Employees 1,001 | Employees 4,400 | Employees 6334% increase | Employees 2,760 | Employees 1,1146% increase | Employees 8,0632% decrease | Employees 1,7125% decrease | Employees 7,10211% increase |
Valuation ($) | Valuation ($) N/A | Valuation ($) N/A | Valuation ($) 2.4 b | Valuation ($) N/A | Valuation ($) N/A | Valuation ($) N/A | Valuation ($) 23.9 m | Valuation ($) 10 b | Valuation ($) N/A |
Twitter followers | Twitter followers 33.4 k | Twitter followers 1.1 k | Twitter followers 7.7 k | Twitter followers 2.6 k | Twitter followers 85 | Twitter followers 2.5 k | Twitter followers 39.1 k | Twitter followers 7.3 k | Twitter followers 13.7 k |
Number of tweets (last 30 days) | Number of tweets (last 30 days) 82 | Number of tweets (last 30 days) 10 | Number of tweets (last 30 days) 21 | Number of tweets (last 30 days) 51 | Number of tweets (last 30 days) N/A | Number of tweets (last 30 days) 20 | Number of tweets (last 30 days) 110 | Number of tweets (last 30 days) 31 | Number of tweets (last 30 days) 93 |
Average likes per tweet (last 30 days) | Average likes per tweet (last 30 days) 4.6 | Average likes per tweet (last 30 days) 0.9 | Average likes per tweet (last 30 days) 1.2 | Average likes per tweet (last 30 days) 1.2 | Average likes per tweet (last 30 days) N/A | Average likes per tweet (last 30 days) 0.7 | Average likes per tweet (last 30 days) 5.3 | Average likes per tweet (last 30 days) 1.4 | Average likes per tweet (last 30 days) 0.5 |
Percentage of tweets with engagement (last 30 days) | Percentage of tweets with engagement (last 30 days) 86.59% | Percentage of tweets with engagement (last 30 days) 80% | Percentage of tweets with engagement (last 30 days) 76.19% | Percentage of tweets with engagement (last 30 days) 80.39% | Percentage of tweets with engagement (last 30 days) N/A | Percentage of tweets with engagement (last 30 days) 70% | Percentage of tweets with engagement (last 30 days) 94.55% | Percentage of tweets with engagement (last 30 days) 74.19% | Percentage of tweets with engagement (last 30 days) 58.06% |
Employee Rating | Employee Rating 4.3 | Employee Rating 3.1 | Employee Rating 3.9 | Employee Rating 3 | Employee Rating 4 | Employee Rating 3.7 | Employee Rating 3.9 | Employee Rating 3.6 | Employee Rating 4 |
Financial | |||||||||
Revenue (est.) | Revenue (est.) $1.4b (Y, 2017) | Revenue (est.) N/A | Revenue (est.) $874.5m (FY, 2022) | Revenue (est.) N/A | Revenue (est.) $222m (FY, 2015) | Revenue (est.) £122.8m (FY, 2022) | Revenue (est.) $3b (FY, 2021) | Revenue (est.) N/A | Revenue (est.) $2.2b (FY, 2022) |
Cost of goods | Cost of goods N/A | Cost of goods N/A | Cost of goods $298.6m (FY, 2022) | Cost of goods N/A | Cost of goods N/A | Cost of goods £70.3m (FY, 2022) | Cost of goods $1.3b (FY, 2021) | Cost of goods N/A | Cost of goods $507.1m (FY, 2022) |
Gross profit | Gross profit N/A | Gross profit N/A | Gross profit $575.9m (FY, 2022) | Gross profit N/A | Gross profit N/A | Gross profit £52.5m (FY, 2022) | Gross profit $1.7b (FY, 2021) | Gross profit N/A | Gross profit $1.7b (FY, 2022) |
Net income | Net income N/A | Net income N/A | Net income $15.7m (FY, 2022) | Net income N/A | Net income ($22.8m) (FY, 2015) | Net income £277.6m (FY, 2022) | Net income ($13m) (FY, 2021) | Net income N/A | Net income $265.9m (FY, 2022) |
Operating ⚠ | |||||||||
Channel Partners | Channel Partners N/A | Channel Partners N/A | Channel Partners N/A | Channel Partners N/A | Channel Partners N/A | Channel Partners 3 (Mar, 2023) | Channel Partners 3.8 k (FY, 2021) | Channel Partners N/A | Channel Partners N/A |
Countries | Countries 100 (Dec, 2021) | Countries N/A | Countries 175 (Q2, 2023) | Countries N/A | Countries 150 (Feb, 2021) | Countries N/A | Countries N/A | Countries 50 (Sep, 2019) | Countries 150 (FY, 2021) |
Customers | Customers 11 k (Aug, 2019) | Customers N/A | Customers N/A | Customers N/A | Customers N/A | Customers N/A | Customers N/A | Customers 1.8 k (Aug, 2021) | Customers N/A |
Enterprise Customers | Enterprise Customers N/A | Enterprise Customers N/A | Enterprise Customers 10 k (Q2, 2023) | Enterprise Customers N/A | Enterprise Customers 25 k (Feb, 2021) | Enterprise Customers N/A | Enterprise Customers N/A | Enterprise Customers N/A | Enterprise Customers 25 k (FY, 2021) |
Interactions per Year | Interactions per Year 25 b (Aug, 2019) | Interactions per Year N/A | Interactions per Year N/A | Interactions per Year N/A | Interactions per Year 6 b (FY, 2015) | Interactions per Year N/A | Interactions per Year N/A | Interactions per Year N/A | Interactions per Year N/A |
Patents (US) | Patents (US) N/A | Patents (US) N/A | Patents (US) N/A | Patents (US) N/A | Patents (US) 17 (FY, 2015) | Patents (US) N/A | Patents (US) N/A | Patents (US) N/A | Patents (US) 414 (FY, 2021) |
Product Categories | Product Categories N/A | Product Categories N/A | Product Categories N/A | Product Categories 16 (Dec, 2022) | Product Categories N/A | Product Categories 7 (Mar, 2023) | Product Categories N/A | Product Categories N/A | Product Categories N/A |
Remaining Performance Obligations | Remaining Performance Obligations N/A | Remaining Performance Obligations N/A | Remaining Performance Obligations $696.4m (Q2, 2023) | Remaining Performance Obligations N/A | Remaining Performance Obligations N/A | Remaining Performance Obligations N/A | Remaining Performance Obligations N/A | Remaining Performance Obligations N/A | Remaining Performance Obligations $1.8m (FY, 2021) |
Funding | |||||||||
Latest funding round | Latest funding round $ 900m (over 6 years ago) | Latest funding round N/A | Latest funding round N/A | Latest funding round N/A | Latest funding round N/A | Latest funding round N/A | Latest funding round N/A | Latest funding round $ 230m (over 1 year ago) | Latest funding round N/A |
Total funding raised | Total funding raised $ 900m | Total funding raised N/A | Total funding raised $ 200m | Total funding raised N/A | Total funding raised $ 35.3m | Total funding raised $ 53.4m | Total funding raised $ 100m | Total funding raised $ 497.5m | Total funding raised $ 52.8m |
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View company profiles
ViaPath Technologies
HQ
Falls Church, US
Employees
1,001
ViaPath Technologies (also known as Global Tel*link, GTEL Holdings) is a company that provides technology and communications solutions for the correction facilities.
View companyVerint
HQ
Melville, US
Employees
4,400
Verint Systems is a company that provides solutions for enterprise workforce optimization and security intelligence.
View companyEnghouse Interactive
HQ
Phoenix, US
Enghouse Interactive is a company that provides customer interaction management solutions.
View company
NICE inContact
HQ
Sandy, US
NICE inContact is a company developing cloud contact center software.
View company