Genesys competitors and similar companiesClear all
Genesys's competitors and similar companies include ViaPath Technologies, Verint, Enghouse Interactive, NICE inContact, Avaya, Talkdesk, NICE and Five9.
 Genesys Genesys Cloud Services is a company developing omnichannel customer experience and contact center solutions. |  ViaPath Technologies ViaPath Technologies (also known as Global Tel*link, GTEL Holdings) is a company that provides technology and communications solutions for the correction facilities. |  Verint Verint Systems is a company that provides solutions for enterprise workforce optimization and security intelligence. |  Enghouse Interactive Enghouse Interactive is a company that provides customer interaction management solutions. |  Avaya Avaya is a company providing a contact center, unified communications, and networking products and services. |  NICE NICE (also known as NICE Systems) is a company developing cloud and on-premises enterprise software solutions that operationalize big data. | ||||
Founding Date | Founding Date 1990 | Founding Date 1988 | Founding Date 1994 | Founding Date 1984 | Founding Date 1997 | Founding Date 2000 | Founding Date 2011 | Founding Date 1986 | Founding Date 2001 |
Type | Type Private | Type Private | Type Public | Type Subsidiary | Type Subsidiary | Type Public | Type Private | Type Public | Type Public |
Tags | |||||||||
Locations | Locations Menlo Park, US HQ Buenos Aires, AR Barangaroo, AU Brisbane City, AU Canberra, AU South Melbourne, AU Zaventem, BE see more | Locations Falls Church, US HQ | Locations Melville, US HQ Melbourne, AU North Sydney, AU Beijing, CN Shanghai, CN Zhu Hai Shi, CN Hong Kong, HK see more | Locations Phoenix, US HQ Melbourne, AU North Sydney, AU Mödling, AT Temse, BE Temse, BE Markham, CA see more | Locations Sandy, US HQ North Sydney, AU Taguig, PH London, GB Philadelphia, US | Locations Morristown, US HQ Melbourne, AU North Ryde, AU Wien, AT Dhaka, BD Sint Agatha Berchem, BE Rio De Janeiro, BR see more | Locations San Francisco, US HQ Coimbra, PT Lisboa, PT London, GB London, GB San Francisco, US | Locations Ra'anana, IL HQ Melbourne, AU North Sydney, AU Cochabamba, BO Beijing, CN Shanghai, CN Prague, CZ see more | Locations San Ramon, US HQ Melbourne, AU São Paulo, BR Toronto, CA München, DE Amsterdam, NL Mandaluyong, PH see more |
Employees | Employees 7,339 | Employees 1,001 | Employees 4,400 | Employees 6334% increase | Employees 2,760 | Employees 8,0632% decrease | Employees 1,7125% decrease | Employees 7,10211% increase | Employees 2,38011% increase |
Valuation ($) | Valuation ($) N/A | Valuation ($) N/A | Valuation ($) 2.4 b | Valuation ($) N/A | Valuation ($) N/A | Valuation ($) 23.9 m | Valuation ($) 10 b | Valuation ($) N/A | Valuation ($) 4.4 b |
Twitter followers | Twitter followers 33.4 k | Twitter followers 1.1 k | Twitter followers 7.7 k | Twitter followers 2.6 k | Twitter followers 85 | Twitter followers 39.1 k | Twitter followers 7.3 k | Twitter followers 13.7 k | Twitter followers 14.3 k |
Number of tweets (last 30 days) | Number of tweets (last 30 days) 82 | Number of tweets (last 30 days) 10 | Number of tweets (last 30 days) 20 | Number of tweets (last 30 days) 51 | Number of tweets (last 30 days) N/A | Number of tweets (last 30 days) 110 | Number of tweets (last 30 days) 31 | Number of tweets (last 30 days) 93 | Number of tweets (last 30 days) 573 |
Average likes per tweet (last 30 days) | Average likes per tweet (last 30 days) 4.6 | Average likes per tweet (last 30 days) 0.9 | Average likes per tweet (last 30 days) 1.2 | Average likes per tweet (last 30 days) 1.2 | Average likes per tweet (last 30 days) N/A | Average likes per tweet (last 30 days) 5.3 | Average likes per tweet (last 30 days) 1.4 | Average likes per tweet (last 30 days) 0.5 | Average likes per tweet (last 30 days) 1.3 |
Percentage of tweets with engagement (last 30 days) | Percentage of tweets with engagement (last 30 days) 86.59% | Percentage of tweets with engagement (last 30 days) 80% | Percentage of tweets with engagement (last 30 days) 80% | Percentage of tweets with engagement (last 30 days) 80.39% | Percentage of tweets with engagement (last 30 days) N/A | Percentage of tweets with engagement (last 30 days) 94.55% | Percentage of tweets with engagement (last 30 days) 74.19% | Percentage of tweets with engagement (last 30 days) 58.06% | Percentage of tweets with engagement (last 30 days) 74.87% |
Employee Rating | Employee Rating N/A | Employee Rating 3.1 | Employee Rating 3.9 | Employee Rating 3 | Employee Rating 4 | Employee Rating 3.9 | Employee Rating 3.6 | Employee Rating 4 | Employee Rating 4.6 |
Financial | |||||||||
Revenue (est.) | Revenue (est.) $1.4b (Y, 2017) | Revenue (est.) N/A | Revenue (est.) $874.5m (FY, 2022) | Revenue (est.) N/A | Revenue (est.) $222m (FY, 2015) | Revenue (est.) $3b (FY, 2021) | Revenue (est.) N/A | Revenue (est.) $2.2b (FY, 2022) | Revenue (est.) $778.8m (FY, 2022) |
Cost of goods | Cost of goods N/A | Cost of goods N/A | Cost of goods $298.6m (FY, 2022) | Cost of goods N/A | Cost of goods N/A | Cost of goods $1.3b (FY, 2021) | Cost of goods N/A | Cost of goods $507.1m (FY, 2022) | Cost of goods $367.5m (FY, 2022) |
Gross profit | Gross profit N/A | Gross profit N/A | Gross profit $575.9m (FY, 2022) | Gross profit N/A | Gross profit N/A | Gross profit $1.7b (FY, 2021) | Gross profit N/A | Gross profit $1.7b (FY, 2022) | Gross profit $411.3m (FY, 2022) |
Net income | Net income N/A | Net income N/A | Net income $15.7m (FY, 2022) | Net income N/A | Net income ($22.8m) (FY, 2015) | Net income ($13m) (FY, 2021) | Net income N/A | Net income $265.9m (FY, 2022) | Net income ($94.7m) (FY, 2022) |
Operating ⚠ | |||||||||
Countries | Countries 100 (Dec, 2021) | Countries N/A | Countries 175 (Q2, 2023) | Countries N/A | Countries 150 (Feb, 2021) | Countries N/A | Countries 50 (Sep, 2019) | Countries 150 (FY, 2021) | Countries N/A |
Customers | Customers 11 k (Aug, 2019) | Customers N/A | Customers N/A | Customers N/A | Customers N/A | Customers N/A | Customers 1.8 k (Aug, 2021) | Customers N/A | Customers N/A |
Enterprise Customers | Enterprise Customers N/A | Enterprise Customers N/A | Enterprise Customers 10 k (Q2, 2023) | Enterprise Customers N/A | Enterprise Customers 25 k (Feb, 2021) | Enterprise Customers N/A | Enterprise Customers N/A | Enterprise Customers 25 k (FY, 2021) | Enterprise Customers 2.5 k (FY, 2022) |
Interactions per Year | Interactions per Year 25 b (Aug, 2019) | Interactions per Year N/A | Interactions per Year N/A | Interactions per Year N/A | Interactions per Year 6 b (FY, 2015) | Interactions per Year N/A | Interactions per Year N/A | Interactions per Year N/A | Interactions per Year N/A |
Patents (Foreign) | Patents (Foreign) N/A | Patents (Foreign) N/A | Patents (Foreign) N/A | Patents (Foreign) N/A | Patents (Foreign) N/A | Patents (Foreign) N/A | Patents (Foreign) N/A | Patents (Foreign) 43 (FY, 2021) | Patents (Foreign) 5 (FY, 2021) |
Patents (US) | Patents (US) N/A | Patents (US) N/A | Patents (US) N/A | Patents (US) N/A | Patents (US) 17 (FY, 2015) | Patents (US) N/A | Patents (US) N/A | Patents (US) 414 (FY, 2021) | Patents (US) 14 (FY, 2021) |
Remaining Performance Obligations | Remaining Performance Obligations N/A | Remaining Performance Obligations N/A | Remaining Performance Obligations $696.4m (Q2, 2023) | Remaining Performance Obligations N/A | Remaining Performance Obligations N/A | Remaining Performance Obligations N/A | Remaining Performance Obligations N/A | Remaining Performance Obligations $1.8m (FY, 2021) | Remaining Performance Obligations $758.9m (FY, 2022) |
Trademarks (US) | Trademarks (US) N/A | Trademarks (US) N/A | Trademarks (US) N/A | Trademarks (US) N/A | Trademarks (US) N/A | Trademarks (US) N/A | Trademarks (US) 6 (Jan, 2023) | Trademarks (US) N/A | Trademarks (US) 3 (FY, 2022) |
Funding | |||||||||
Latest funding round | Latest funding round $ 900m (over 6 years ago) | Latest funding round N/A | Latest funding round N/A | Latest funding round N/A | Latest funding round N/A | Latest funding round N/A | Latest funding round $ 230m (over 1 year ago) | Latest funding round N/A | Latest funding round N/A |
Total funding raised | Total funding raised $ 900m | Total funding raised N/A | Total funding raised $ 200m | Total funding raised N/A | Total funding raised $ 35.3m | Total funding raised $ 100m | Total funding raised $ 497.5m | Total funding raised $ 52.8m | Total funding raised $ 84.1m |
For sources of this data, please see the company profile
View company profiles
ViaPath Technologies
HQ
Falls Church, US
Employees
1,001
ViaPath Technologies (also known as Global Tel*link, GTEL Holdings) is a company that provides technology and communications solutions for the correction facilities.
View companyVerint
HQ
Melville, US
Employees
4,400
Verint Systems is a company that provides solutions for enterprise workforce optimization and security intelligence.
View companyEnghouse Interactive
HQ
Phoenix, US
Enghouse Interactive is a company that provides customer interaction management solutions.
View company
NICE inContact
HQ
Sandy, US
NICE inContact is a company developing cloud contact center software.
View company