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FICX (formerly known as CallVU) is a company that provides a no-code automation platform for customer experience. It allows users to build workflows end-to-end, connect to backend services by using pre-build connectors, add digital processes to customer apps, transfer inbound calls to digital self-service, and other features. The company is focused on providing the platform to call centers.
TypePrivate
Founded2012
HQRa'anana, IL
Websiteficx.io

Latest Updates

Employees (est.) (Sept 2021)28(+4%)
Cybersecurity ratingAMore

Key People/Management at FICX

Michael Oiknine

Michael Oiknine

Chief Executive Officer
Ori Faran

Ori Faran

Co-Founder, Chief Strategy Officer
Doron Rotsztein

Doron Rotsztein

Co-Founder, Chief Technology Officer
Roee Halfon

Roee Halfon

Co-Founder, VP of Technical Operations
Tuval Lava

Tuval Lava

President & Chairman
Daniel Kaplan

Daniel Kaplan

VP of North America
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FICX Office Locations

FICX has an office in Ra'anana
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FICX Financials and Metrics

Summary Metrics

Founding Date

2012

FICX total Funding

$11 m

FICX latest funding size

$8 m

Time since last funding

a month ago

FICX investors

FICX's latest funding round in August 2021 was reported to be $8 m. In total, FICX has raised $11 m
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FICX Cybersecurity Score

Cybersecurity ratingPremium dataset

A

98/100

SecurityScorecard logo

FICX Online and Social Media Presence

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FICX Blogs

The better alternative to Conversational IVR. Why Visual IVR is best for your customers and business.

From a customer’s perspective, calling into a contact center has changed little in decades. That is due to the fact that most companies still utilize antiquated Interactive Voice Response (IVR) systems. These systems can be difficult to interact with leading most customers receive a slow and ineffic…

NEED TO GET YOUR CONTACT CENTER’S PROFITABILITY BACK? IT STARTS WITH LOYALTY BUILDING

Gone are the days when companies that sell goods and services to the public can succeed without effective Contact Center Operations (CCO). Banks, insurance companies, telecommunications service providers, and even hospitals successfully manage customer service and build brand loyalty with a strong C…

Reduce Call Volume while Supporting Effective Agents and Happier Customers

It’s the Catch 22 of the call center; how do you reduce call volumes without compromising customer service or the operation’s budget? For a long time this tension appeared to be unsolvable. Then there was the bright idea of moving the call center offshore, where the costs were much less. But as we a…

How Omnichannel Banking can Improve the Mortgage Application Process

The ecosystem environment of an omnichannel banking solution empowers operations; minimizing time and effort for agents and administrators as it does for customers. The dynamic capabilities of omnichannel banking means that financial institutions who are seeking to differentiate from their competiti…

Improving Insurance Claim Processing is Not as Hard as it Seems

For most customers, the peak of their interaction with an insurance company, happens when they submit a claim. The insurance claim process is a key touch point in the customer life-cycle and a critical period when the insurance agency has the opportunity to forge a sense of customer loyalty. Yet mos…

How to Stop Customer Abandonment

Customer abandonment is what happens when a customer is in your sales funnel, looking at the range of products or services available, and instead of proceeding with the purchase to check-out, they jump ship. This occurrence is so prolific that measuring and addressing abandonment rates has become a …
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FICX Frequently Asked Questions

  • When was FICX founded?

    FICX was founded in 2012.

  • Who are FICX key executives?

    FICX's key executives are Michael Oiknine, Ori Faran and Doron Rotsztein.

  • How many employees does FICX have?

    FICX has 28 employees.

  • Who are FICX competitors?

    Competitors of FICX include Jacada, TechSee and BuildingLink.

  • Where are FICX offices?

    FICX has an office in Ra'anana.

  • How many offices does FICX have?

    FICX has 1 office.