Delivering a service successfully can only work if appropriate underlying conditions are in place. Therefore, one of the company principles at Fenthols is to ensure that the setting is right for all those contributing along the service supply chain. This setting should allow commitment and motivation to play a key role.
To ensure that communication is going on all the time, Fenthols emphasizes transparency. Keeping company employees informed about business performance and where it stands within the transport industry is just as important to Fenthols as developing its staff members. In regular terms, Fenthols offers training measures to its personnel. For, despite all standardization, staff members are still the ones who initiate, monitor and carry on further development of processes. Since its founding in 1827 up to the present day Fenthols has always kept its employees firmly in mind in all that it plans and carries out.
Proactive monitoring of shipments is the core of all activities at Fenthols. In keeping with this guiding principle, potential complications are identified before they can become a disruption. For this reason Fenthols strives to regularly have its services audited. In order to satisfactorily achieve this, Fenthols is committed to having its operational activities checked and monitored both internally and externally. This primarily occurs as part of its annual TÜV certification within the framework of the DIN ISO 9001:2008 quality assurance systems and is accompanied by Fenthols’s own internal operational controls.