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To marketing, sales, and support professionals focused on growing revenue and increasing customer loyalty, DialogTech (formerly Ifbyphone) provides a unique suite of technologies to analyze, control, and personalize voice conversations, so they can acquire, grow, and retain more customers.
HQChicago, IL, US
Employee Ratings4.1
Overall CultureB

Latest Updates

Employees (est.) (Sept 2021)58(-7%)
Job Openings41
Cybersecurity ratingBMore

Key People/Management at DialogTech

Doug Kofoid

Doug Kofoid

Chief Executive Officer
Irv Shapiro

Irv Shapiro

Founder & Executive Chairman
Gregg Johnson

Gregg Johnson

Colin Kelley

Colin Kelley

Jennifer Lovette

Jennifer Lovette

SVP, Customer Success
Michael Difilippo

Michael Difilippo

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DialogTech Office Locations

DialogTech has offices in Chicago, Independence and Hilversum
Chicago, IL, US (HQ)
120 S Riverside Plaza #1100
Independence, OH, US
5005 Rockside Rd #415
Hilversum, NL
Steijnlaan 3
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DialogTech Financials and Metrics

Summary Metrics

Founding Date


DialogTech total Funding

$51.6 m

DialogTech latest funding size

$30 m

Time since last funding

7 years ago

DialogTech investors

DialogTech's latest funding round in September 2014 was reported to be $30 m. In total, DialogTech has raised $51.6 m
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DialogTech Cybersecurity Score

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DialogTech Online and Social Media Presence

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DialogTech Company Culture

  • Overall Culture



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DialogTech News and Updates

Invoca buys contact center AI startup DialogTech for reported $100M

Invoca Inc., a well-funded provider of contact center analytics software backed by Accel, has acquired another startup in the contact center analytics market called DialogTech Inc. for a reported $100 million. Invoca announced the acquisition today without disclosing the deal size. The transaction’…

Invoca acquires DialogTech for $100M to expand its conversational intelligence tools

On the heels of expanding its marketing call analytics platform last year to provide more insights to help those in sales, e-commerce and customer experience, Invoca is making its first acquisition to widen the net of companies that it targets. The company has acquired DialogTech, a startup that bui…

DialogTech Study Finds 2018 Online Holiday Shoppers Calling Retailers at Record Rates

CHICAGO, Dec. 12, 2018 /PRNewswire/ -- DialogTech, the world leader in call attribution and conversation analytics for marketers, released a new study highlighting the impact consumer phone calls have on driving revenue for retailers on Black Friday and Cyber Monday. "Although Black...

DialogTech Named a Finalist for The Drum Search Awards

CHICAGO, Oct. 18, 2018 /PRNewswire/ -- DialogTech, the world's leading provider of voice and call analytics, is a finalist for The Drum Search Awards USA in the Most Innovative Search category. The nomination is based on DialogTech's work with national chain Roy's restaurants via digital...

DialogTech Continues Focus on Growth with New Chief Revenue Officer

CHICAGO, Aug. 29, 2018 /PRNewswire/ -- DialogTech, the world's leading provider of actionable marketing analytics for inbound calls, announces the hire of David Rush as Chief Revenue Officer. With more than 25 years of experience within sales and entrepreneurship, Rush's track record...

DialogTech Named Best Overall Marketing Analytics Platform by MarTech Breakthrough

CHICAGO, Aug. 22, 2018 /PRNewswire/ -- DialogTech, the world's leading provider of actionable marketing analytics for inbound calls, has been named Best Overall Marketing Analytics Platform by MarTech Breakthrough. MarTech Breakthrough is part of the Tech Breakthrough Awards organization...
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DialogTech Blogs

Drive More Valuable Call Conversions From Google Call Extensions With Your DialogTech Account

The DialogTech platform now has an upgraded solution for tracking and optimizing calls from Google call extensions. Previously, you could use DialogTech to capture the Google Click ID (GCLID) for calls from mobile call extensions (for advertisers that opted in), enabling the DialogTech platform to a…

DialogTech and Invoca Join Forces to Create the Undisputed Leader in Conversation Intelligence

Since our founding in 2005, DialogTech has been dedicated to helping businesses drive growth by converting more callers to customers. Everything we’ve done has been to provide our customers with the data, insights, technology, and support to improve marketing performance and drive more conversions a…

What Are Your Industry’s Inbound Call Conversion Benchmarks for 2021?

For many industries, inbound phone calls are important conversions from digital and offline marketing. In fact, 84% of marketers report that phone calls have higher conversion rates with larger order value (AOV) compared to other forms of engagement. But are you tracking the calls your marketing eff…

Why Data-Driven Agencies Are Doubling Down on First-Party Data From Inbound Phone Calls

This blog was originally published on MediaPost. As we’re all talking about the downfall of third-party cookies, agencies are sharing their plans to invest in first-party data in 2021. And many of these industry vets are turning to an unlikely source of first-party data — inbound phone calls — and t…

31 Statistics Facebook Advertisers Need to Know in 2021

Facebook ad budgets remained resilient through the COVID-19 crisis and they’re projected to rise dramatically in 2021. With the competition growing, every conversion counts — and in today’s mobile-first world, those conversions are not always online. Below, we’ve compiled the top Facebook statistics…

Travel Is Making a Comeback — And Marketers Need Conversation Intelligence to Stay Competitive

The COVID-19 pandemic hit the travel industry hard in 2020, as consumers canceled their vacations due to lockdown restrictions and safety concerns. To date, the pandemic has cost the global tourism industry over $935 billion. But in March 2021, US travel started to see a resurgence. With lockdowns l…
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DialogTech Frequently Asked Questions

  • When was DialogTech founded?

    DialogTech was founded in 2005.

  • Who are DialogTech key executives?

    DialogTech's key executives are Doug Kofoid, Irv Shapiro and Gregg Johnson.

  • How many employees does DialogTech have?

    DialogTech has 58 employees.

  • Who are DialogTech competitors?

    Competitors of DialogTech include Red Ventures, Siemens Digital Industries Software and Otsuka.

  • Where is DialogTech headquarters?

    DialogTech headquarters is located at 120 S Riverside Plaza #1100, Chicago.

  • Where are DialogTech offices?

    DialogTech has offices in Chicago, Independence and Hilversum.

  • How many offices does DialogTech have?

    DialogTech has 3 offices.