OverviewSuggest Edit

CSG Systems International is a provider of customer interaction management and billing solutions. Its suite of solutions comprises Advanced Convergent Platform, a billing and customer care platform for cable and satellite providers; Total Service Mediation framework that supports offline and real-time mediation requirements; Singleview solution to deliver real-time charging services; and Wholesale Business Management Solution, a settlements system, which handles voice, data, and content services. The Company’s solutions also include customer interaction management solutions that process interactive voice, SMS/text, print, e-mail, Web, and fax messages on behalf of clients, and managed services.

TypePublic
Founded1994
HQGreenwood Village, CO, US
Websitecsgi.com
Employee Ratings4
Overall CultureB

Latest Updates

Employees (est.) (Dec 2019)4,339(+10%)
Revenue (FY, 2019)$996.8 M(+14%)
Share Price (Feb 2021)$45
Cybersecurity ratingBMore

Key People/Management at CSG International

Brian Shepherd

Brian Shepherd

President, Chief Executive Officer & Director
Rollie Johns

Rollie Johns

Chief Financial Officer
Ken Kennedy

Ken Kennedy

Chief Operating Officer and Head of Revenue Management & Digital Monetization
Liz Bauer

Liz Bauer

Chief Marketing & Customer Officer
Greg Cannon

Greg Cannon

Chief Legal Officer & Corporate Secretary
Chad Dunavant

Chad Dunavant

Chief Strategy & Product Officer
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CSG International Office Locations

CSG International has offices in Greenwood Village, Atlanta, Austin, Bloomfield and in 33 other locations
Greenwood Village, CO, US (HQ)
6175 S Willow Dr
Atlanta, GA, US
301 Perimeter Center N #200
Austin, TX, US
15404 Long Vista Dr
Bloomfield, NJ, US
1455 Broad St #110
Burlington, MA, US
15 District Ave
Chicago, IL, US
1 N Dearborn St
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CSG International Financials and Metrics

CSG International Revenue

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CSG International's revenue was reported to be $996.81 m in FY, 2019
USD

Revenue (Q3, 2020)

244.1m

Gross profit (Q3, 2020)

113.0m

Gross profit margin (Q3, 2020), %

46.3%

Net income (Q3, 2020)

13.6m

EBIT (Q3, 2020)

28.9m

Market capitalization (8-Feb-2021)

1.5b

Closing stock price (8-Feb-2021)

45.0

Cash (30-Sept-2020)

174.5m

EV

1.8b
CSG International's current market capitalization is $1.5 b.
Annual
USDFY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018FY, 2019

Net Income

42.3m48.9m51.4m37.0m62.6m62.9m61.4m66.1m82.8m

Depreciation and Amortization

25.4m22.3m18.6m14.8m13.6m42.9m62.6m21.4m

Inventories

(450.0k)(229.0k)

Accounts Payable

(20.1m)18.5m196.0k77.0k(4.4m)(7.1m)(10.3m)
USDQ2, 2011

Financial Leverage

3 x
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CSG International Operating Metrics

CSG International's Enterprise Customers was reported to be 600 in Apr, 2017.
Jul, 2014FY, 2014FY, 2015FY, 2016Apr, 2017

Data Services Consumers Served Daily (Advanced Convergent Platform)

26 m50 m54 m58 m60 m

Enterprise Customers

600

Locations

35 30 25
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CSG International Revenue Breakdown

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CSG International revenue breakdown by business segment: 85.7% from Americas (principally the U.S.), 9.1% from Europe, Middle East and Africa (principally Europe) and 5.1% from Asia Pacific

CSG International Cybersecurity Score

Cybersecurity ratingPremium dataset

B

88/100

SecurityScorecard logo

CSG International Online and Social Media Presence

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CSG International Company Culture

  • Overall Culture

    B

    75/100

  • CEO Rating

    A+

    84/100

  • Compensation

    B

    73/100

  • Diversity

    D+

    57/100

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CSG International News and Updates

Policy Management in Telecom 2018 Global Market SWOT Analysis and Opportunities To 2023 | Key Players : LM Ericsson, Huawei, Nokia, Oracle, Amdocs, CSG International

WiseGuyReports.Com Publish a New Market Research Report On –“ Policy Management in Telecom 2018 Global Market SWOT Analysis and Opportunities To 2023 | Key Players : LM Ericsson, Huawei, Nokia, Oracle, Amdocs, CSG International”. Posted via Industry Today. Follow us on Twitter @IndustryToday

Digital Media Production Software – Global market latest Advancement with technology Analysis with Trends Top Companies like - Acquia Inc., Apple Inc., Brightcove Inc., CSG International, DNN Corporation, Ephox Corporation, Fiksu Inc., Google Inc., IBM C

Additionally, the report also has a SWOT that regulates the strengths, weaknesses, opportunities and threats that impact the different segments of the overall market. Posted via Industry Today. Follow us on Twitter @IndustryToday

CSG International Blogs

The 5G and IoT Surge Is Coming. Are CSPs Ready to Monetize the Opportunity?

The rise of 5G and IoT will usher in a new era of unprecedented connectivity for the communications industry. By one estimate, there will be 1.5 billion 5G connections by 2025. With ultra-low latency and astonishing speeds, 5G can facilitate these connections. As communication service providers (CSP…

5 Enterprise Use Cases CSPs Can Capitalize On Today

Today, more than half of all communications service providers (CSPs) globally get 90 percent of their revenue from B2C. But the future looks quite different. In the next five to 10 years, over 75 percent of CSPs expect to get more than half of their revenue from enterprise. There are a few reasons w…

3 FIELD SERVICE BOOSTS THAT KEEP CUSTOMERS HAPPY—AND COSTS DOWN

It’s been apparent to companies for some time: when it comes to satisfying customers, you’re never just competing with your competitors. Regardless of your industry, your customers compare you to the app they use to have groceries delivered or a rideshare driver pick them up. They apply those standa…

7 Trends Transforming the Telecom Industry in 2021

Liz Bauer, Chief Marketing and Customer Officer Looking back at the telecom trend predictions our global experts made last year, you’ll notice two things: They came too early to account for the coronavirus pandemic They came true anyway The pandemic actually accelerated the trends we saw gathering s…

3 Ways Healthcare Providers Can Prepare for Critical Mass Communications

With several COVID-19 vaccines now being rolled out in multiple countries, coordinated two-way mass communication between providers and patients regarding vaccines will be essential. Providers need to be ready to respond to the influx of questions they will receive and be able to share the latest in…

How to Drive Innovation in Enterprise Telco

The B2B segment is poised for growth, but communications service providers (CSPs) need to adapt by evolving their business architecture and models to support innovation. In a TM Forum Digital Leadership Roundtable, speakers from CSG, Verizon, MTN South Africa and TM Forum discussed emerging trends i…
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CSG International Frequently Asked Questions

  • When was CSG International founded?

    CSG International was founded in 1994.

  • Who are CSG International key executives?

    CSG International's key executives are Brian Shepherd, Rollie Johns and Ken Kennedy.

  • How many employees does CSG International have?

    CSG International has 4,339 employees.

  • What is CSG International revenue?

    Latest CSG International annual revenue is $996.8 m.

  • What is CSG International revenue per employee?

    Latest CSG International revenue per employee is $229.7 k.

  • Who are CSG International competitors?

    Competitors of CSG International include Micro Focus, Finastra and collab9.

  • Where is CSG International headquarters?

    CSG International headquarters is located at 6175 S Willow Dr, Greenwood Village.

  • Where are CSG International offices?

    CSG International has offices in Greenwood Village, Atlanta, Austin, Bloomfield and in 33 other locations.

  • How many offices does CSG International have?

    CSG International has 39 offices.