Chargeback (also known as Xomi) is a company that develops a SaaS-based dispute management platform. It enables customers to resolve disputes in real-time, generate and submit dispute responses automatically, as well as to track and analyze the results of automation. The company serves small, medium-sized, and large enterprises.

Employee Rating

Parent CompanySift
HQSalt Lake City, UT, US
Cybersecurity ratingBMore
Chargeback was founded in 2011 and is headquartered in Salt Lake City, UT, US

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Key People/Management at Chargeback

John Munro

John Munro

Chief Executive Officer
Scott Stone

Scott Stone

Chief Strategy Officer
Danny Mitchell

Danny Mitchell

Chief Financial Officer
Scott Schlegel

Scott Schlegel

Chief Technology Officer
Starla Holder

Starla Holder

VP Customer Success
Nate Smith

Nate Smith

VP Engineering
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Chargeback Office Locations

Chargeback has offices in Salt Lake City and South Jordan
Salt Lake City, UT, US (HQ)
375 W 200 S 3rd floor
South Jordan, UT, US
10235 S Jordan Gateway 5th floor
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Chargeback Financials and Metrics

Summary Metrics

Founding Date


Total Funding

$9.6 m


In total, Chargeback had raised $9.6 m. Chargeback is a subsidiary of Sift

Chargeback Operating Metrics

Jun, 2020

Enterprise Customers

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Chargeback Cybersecurity Score

Cybersecurity ratingPremium dataset



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Chargeback Online and Social Media Presence

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Chargeback Company Culture

  • Overall Culture



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Chargeback News and Updates

New Digital Payments in 2021: Opportunities and Chargeback Risks Survey from Kount, an Equifax Company, Reveals Payment Opportunities and Risks for Merchants

Kount, an Equifax Company, the leader in digital identity trust and fraud prevention, has published the first of its kind "Digital Payments in 2021: Opportunities and Chargeback Risks" survey

Sift to acquire Chargeback

Sift, the leader in Digital Trust & Safety, today announced that it has signed a definitive agreement to acquire Chargeback, the pioneer in real-time dispute management for merchants.

Sift to Acquire Chargeback, Providing Merchants With Complete Protection Against Payment Fraud

Combined companies offer unified solution to defend against both true and friendly fraud Combined companies offer unified solution to defend against both true and friendly fraud

Nuvei Enhances Chargeback Offering, Preventing More Fraud Before it Happens

Fintech provider adds new solutions to prevent and mitigate chargebacks, protecting merchant revenue as eCommerce booms

Gateway Funnel Pros Launches a ClickFunnels Support Program That Can Reduce Stripe Chargeback Disputes Before They Happen and Automate Merchant Responses

WINDHAM, Maine, Nov. 24, 2020 /PRNewswire/ -- Gateway Funnel Pros, a USA-based payment services and software provider focused on assisting ClickFunnels businesses, is doing something rarely seen in the payment-processing world – helping businesses maintain their merchant accounts, even...

dLocal launches Chargeback Protector to safeguard against global fraud

LatamList – dLocal, a cross-border payments platform, launched a new chargeback protector to combat online fraud. Since the… The post dLocal launches Chargeback Protector to safeguard against global fraud appeared first on LatamList.
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Chargeback Blogs

Chargeback Is Joining Sift!

Big news! Sift will be acquiring Chargeback. That means we can now offer more for our customers. We’re excited to take the next step in helping businesses fight fraud and manage disputes with our leading end-to-end solution. The post Chargeback Is Joining Sift! appeared first on Chargeback.

The 3 Types of Dispute Management Software

Dispute management is necessary for every company that wants to prevent fraud and protect hard-earned revenue. There are three core types of dispute management software that help merchants prevent and manage disputes – and they work best when used together. The three core functions of dispute manage…

Tips for Planning a Successful Revenue Year

With the continuing restrictions caused by the pandemic, 2021 is shaping up to be another difficult year for businesses. Planning budgets and strategies can be stressful any year. This year has the added complication of an ongoing pandemic. With so many uncertainties ahead and a constantly changing …

Get Ahead of Holiday Chargebacks

Chargebacks rise during the holidays. Don’t get caught unprepared. Online stores often see peak sales during the holidays, and experienced merchants know that preparation is vital for having a successful holiday season. While most stores prepare for the increased volume, there are other consideratio…

Chargeback Frequently Asked Questions

  • When was Chargeback founded?

    Chargeback was founded in 2011.

  • Who are Chargeback key executives?

    Chargeback's key executives are John Munro, Scott Stone and Danny Mitchell.

  • How many employees does Chargeback have?

    Chargeback has 69 employees.

  • Who are Chargeback competitors?

    Competitors of Chargeback include DataCultr, Youcal and Holdex.

  • Where is Chargeback headquarters?

    Chargeback headquarters is located at 375 W 200 S 3rd floor, Salt Lake City.

  • Where are Chargeback offices?

    Chargeback has offices in Salt Lake City and South Jordan.

  • How many offices does Chargeback have?

    Chargeback has 2 offices.