Craft Values

• 01. Customer-focused

  • We aim to deliver excellence for our customers.
  • We work hard to earn and keep customer trust.
  • We aim to understand customer needs and service those in an efficient way.
  • We think from the perspective of the client in everything that we build and deliver.

• 02. Collaborative team players

  • We act for the greater good of the organization, not our self-interest.
  • We respect and listen to others, seeking to understand their perspective.
  • We communicate frequently with other teams.
  • We seek transparency by sharing information openly and proactively.
  • We encourage and accept feedback from everyone.
  • We are thoughtful and straightforward in how we deliver feedback to make sure it is effective.
  • No jerks!

• 03. Humble, yet confident

  • We use “we” vs. “I.”
  • We believe disagreement and debate are healthy.
  • We understand the best ideas are implemented, regardless of who owns the idea.
  • We are comfortable saying “I don’t know” and asking for help from someone who can assist with solving the problem.

• 04. Passionate

  • We are eager to understand how the result of our work is being used.
  • We strive for excellence and inspire others to do the same.
  • We have fun, enjoy our work, and like spending time with our colleagues.
  • We are curious about new possibilities and are always seeking to improve ourselves and the company.

• 05. Data Informed

  • We use data to support opinions and engage in healthy debate.
  • We use data to understand the upside and downside of any decision.
  • We seek feedback to inform constant improvements.
  • We encourage diversity of thought.

• 06. Ownership

  • We own our mistakes.
  • We believe each project has an owner and encourage others to act as leaders.
  • We never say “That is not my job."
  • We act on behalf of the entire company, instead of just our own team.

• 07. Creative problem-solving

  • We think outside the box and encourage others to do so, as well.
  • We are able to work with limited resources and are “scrappy”.
  • We find the root cause of problems and prevent them from happening again.
  • We think about new ways to minimize complexity in everything that we do.