OverviewSuggest Edit

Balto (also known as Balto Software) is a company that provides a conversational AI platform for call centers. Its platform listens to both sides of a conversation and prompts agents what to say next according to a checklist of the prescribed conversational flow. It also offers voice-trigged dynamic prompts, including rebuttals, compliance statements, and product knowledge.
TypePrivate
Founded2017
HQSt. Louis, MO, US
Websitebalto.ai
Employee Ratings5

Latest Updates

Employees (est.) (Sept 2021)122(+19%)
Cybersecurity ratingAMore
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Balto Office Locations

Balto has an office in St. Louis
St. Louis, MO, US (HQ)
911 Washington Ave #713
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Balto Financials and Metrics

Summary Metrics

Founding Date

2017

Balto total Funding

$14.3 m

Balto latest funding size

$10 m

Time since last funding

a year ago

Balto investors

Balto's latest funding round in October 2020 was reported to be $10 m. In total, Balto has raised $14.3 m
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Balto Cybersecurity Score

Cybersecurity ratingPremium dataset

A

92/100

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Balto Online and Social Media Presence

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Balto News and Updates

Balto Raises $37.5M; Pushes to Close Execution Gap for Contact Centers

ST. LOUIS, Aug. 19, 2021 /PRNewswire/ -- Balto, the #1 Real-Time Guidance Platform for contact centers, has announced the completion of a $37.5 million Series B funding round. The funding is led by Stripes and joined by RingCentral Ventures. Existing investors that participated include...

Balto Powers Exponential Growth with Xactly's Intelligent Revenue Platform

Company increases both win rates and contract value with Xactly’s forecasting solution Company increases both win rates and contract value with Xactly’s forecasting solution

Balto Announces End to QA & Coaching as We Know It

ST. LOUIS, Aug. 5, 2021 /PRNewswire/ -- Balto, the #1 Real-Time Guidance platform, has announced the end of contact center coaching and QA as we know it with the launch of two new products: Real-Time Coaching and Real-Time QA. With 70 million analyzed calls under their belt, Balto is no...

Balto raises $10 million to analyze call center conversations with AI

Balto, which is developing a conversational AI platform for call centers, today announced the close of a $10 million round. A spokesperson said the capital will enable Balto to triple the size of its go-to-market team while bolstering product development.

Balto Frequently Asked Questions

  • When was Balto founded?

    Balto was founded in 2017.

  • How many employees does Balto have?

    Balto has 122 employees.

  • Who are Balto competitors?

    Competitors of Balto include Omilia, OTO Systems and Observe.AI.

  • Where is Balto headquarters?

    Balto headquarters is located at 911 Washington Ave #713, St. Louis.

  • Where are Balto offices?

    Balto has an office in St. Louis.

  • How many offices does Balto have?

    Balto has 1 office.