AnswerDash
OverviewSuggest Edit
AnswerDash is a SaaS company that enables online businesses to provide their customers with instant contextual answers, cutting email support tickets in HALF and increasing sales conversions by 10-30%. Growing businesses use AnswerDash to efficiently scale their customer support while driving greater revenue from their websites. When customers can get answers quickly and easily under their own power, they abandon less and convert more. They no longer have to jump to "help island" knowledge bases, endure lengthy live chat sessions, or write emails and wait hours for a response. AnswerDash empowers customers to win.
| Type | Private | |
| Founded | 2012 | |
| HQ | Seattle, WA, US | Map |
| Website | answerdash.com |
Latest Updates
| Employees (est.) (Apr 2021) | 5 | |
| Cybersecurity rating | A | More |
Key People/Management at AnswerDash
Jake Wobbrock
CEO
Andy Ko
CTO
Kevin Knoepp
VP of Engineering
AnswerDash Office Locations
AnswerDash has offices in Seattle and Spokane
Seattle, WA, US (HQ)
Wells Fargo Center, 999 3rd Ave #700
AnswerDash Financials and Metrics
Summary Metrics
Founding Date | 2012 |
AnswerDash total Funding | $5.4 m |
AnswerDash latest funding size | $2.9 m |
Time since last funding | 6 years ago |
AnswerDash investors | Geoff Entress, Voyager Capital, WRF Capital, Summit Capital, W Fund, Arnold Venture Group, The W Fund |
AnswerDash's latest funding round in September 2015 was reported to be $2.9 m. In total, AnswerDash has raised $5.4 m
AnswerDash Cybersecurity Score
AnswerDash Online and Social Media Presence
1.22k Twitter followers
AnswerDash has 1.22k Twitter Followers. The number of followers has decreased 0.3% month over month and decreased 1.2% quarter over quarter
AnswerDash's Trends
AnswerDash News and Updates
June 11, 2019
AnswerDash Unveils AnswerDash Lite For Website Support Ticket Reduction and Improved Customer Experience
SEATTLE, June 11, 2019 /PRNewswire/ -- AnswerDash, a leading provider of self-service support solutions for customers such as Moo, Lenox, and Sennheiser, has announced the release of a new, streamlined AI-powered self-service tool called AnswerDash Lite. This latest version of the...
May 21, 2019
AnswerDash Leads Customer Support Industry In Ticket Deflections
SEATTLE, May 21, 2019 /PRNewswire/ -- AnswerDash, a leading provider of self-service customer support solutions, announced today that the platform is shown to deflect 43% of tickets and 18% of chats during 2019, allowing businesses to automate operations and reduce their number of support ...
AnswerDash Blogs
May 22, 2020
AI and Machine Learning for Small Business (Microsoft Growth Center)
Find out about some of the best AI-powered tools that can play a
significant role in making a small business big.
May 16, 2020
How to Leverage Chatbots in your Firm’s Marketing
Here’s an insight from CPA Practice Advisor which will open the eyes of
marketing and business managers to the limitless potential of chatbots in
the marketing arena.
May 06, 2020
The Eight Key Elements to Drive to CX Maturity and Impact Business Outcomes
There are many reasons a CX effort can get derailed: score-chasing;
functional myopia; tool overload; skipping steps; siloed investments,
initiatives, and KPIs. But here we will discuss the 8 key elements which
will drive CX to maturity and expected business outcomes.
April 05, 2020
5 Steps to Create a Customer Service with a Sales Focus
So if you are meeting the needs of your customers across all channels,
where and when they are, communicating with personalization, then you
should be aware that digital channels are not only for responding and
solving issues that customers face.
March 10, 2020
Businesses can Maximize Automation for Better Customer Experience
It is amazing to know that businesses around the globe are still struggling
in providing optimal customer experience, let alone fully understanding the
entire customer service lifecycle. The reasons are published in this short
insight as to why this is happening, even in 2020.
January 08, 2020
Customer Success Vs. Customer Experience — Is There A Difference
So what separates the two? Are customer success and customer experience
really the same thing? Or are there differences that differentiate them?
Let’s learn about these two separate things here in this post.
AnswerDash Frequently Asked Questions
When was AnswerDash founded?
AnswerDash was founded in 2012.
Who are AnswerDash key executives?
AnswerDash's key executives are Jake Wobbrock, Andy Ko and Kevin Knoepp.
How many employees does AnswerDash have?
AnswerDash has 5 employees.
Who are AnswerDash competitors?
Competitors of AnswerDash include Kaleo Software, Siemens Digital Industries Software and Otsuka.
Where is AnswerDash headquarters?
AnswerDash headquarters is located at Wells Fargo Center, 999 3rd Ave #700, Seattle.
Where are AnswerDash offices?
AnswerDash has offices in Seattle and Spokane.
How many offices does AnswerDash have?
AnswerDash has 2 offices.
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