AnswerDash

OverviewSuggest Edit

AnswerDash is a SaaS company that enables online businesses to provide their customers with instant contextual answers, cutting email support tickets in HALF and increasing sales conversions by 10-30%. Growing businesses use AnswerDash to efficiently scale their customer support while driving greater revenue from their websites. When customers can get answers quickly and easily under their own power, they abandon less and convert more. They no longer have to jump to "help island" knowledge bases, endure lengthy live chat sessions, or write emails and wait hours for a response. AnswerDash empowers customers to win.
TypePrivate
Founded2012
HQSeattle, WA, US
Websiteanswerdash.com

Latest Updates

Employees (est.) (Feb 2021)6
Cybersecurity ratingAMore

Key People/Management at AnswerDash

Jake Wobbrock

Jake Wobbrock

CEO
Andy Ko

Andy Ko

CTO
Kevin Knoepp

Kevin Knoepp

VP of Engineering
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AnswerDash Office Locations

AnswerDash has an office in Seattle
Seattle, WA, US (HQ)
Wells Fargo Center, 999 3rd Ave #700
Show all (1)

AnswerDash Financials and Metrics

Summary Metrics

Founding Date

2012

AnswerDash total Funding

$5.4 m

AnswerDash latest funding size

$2.90 m

Time since last funding

5 years ago

AnswerDash investors

AnswerDash's latest funding round in September 2015 was reported to be $2.9 m. In total, AnswerDash has raised $5.4 m
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AnswerDash Cybersecurity Score

Cybersecurity ratingPremium dataset

A

91/100

SecurityScorecard logo

AnswerDash Online and Social Media Presence

Embed Graph

AnswerDash Company Culture

  • Compensation

    A+

    100/100

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AnswerDash News and Updates

AnswerDash Unveils AnswerDash Lite For Website Support Ticket Reduction and Improved Customer Experience

SEATTLE, June 11, 2019 /PRNewswire/ -- AnswerDash, a leading provider of self-service support solutions for customers such as Moo, Lenox, and Sennheiser, has announced the release of a new, streamlined AI-powered self-service tool called AnswerDash Lite. This latest version of the...

AnswerDash Leads Customer Support Industry In Ticket Deflections

SEATTLE, May 21, 2019 /PRNewswire/ -- AnswerDash, a leading provider of self-service customer support solutions, announced today that the platform is shown to deflect 43% of tickets and 18% of chats during 2019, allowing businesses to automate operations and reduce their number of support ...

AnswerDash Blogs

AI and Machine Learning for Small Business (Microsoft Growth Center)

Find out about some of the best AI-powered tools that can play a significant role in making a small business big.

How to Leverage Chatbots in your Firm’s Marketing

Here’s an insight from CPA Practice Advisor which will open the eyes of marketing and business managers to the limitless potential of chatbots in the marketing arena.

The Eight Key Elements to Drive to CX Maturity and Impact Business Outcomes

There are many reasons a CX effort can get derailed: score-chasing; functional myopia; tool overload; skipping steps; siloed investments, initiatives, and KPIs. But here we will discuss the 8 key elements which will drive CX to maturity and expected business outcomes.

5 Steps to Create a Customer Service with a Sales Focus

So if you are meeting the needs of your customers across all channels, where and when they are, communicating with personalization, then you should be aware that digital channels are not only for responding and solving issues that customers face.

Businesses can Maximize Automation for Better Customer Experience

It is amazing to know that businesses around the globe are still struggling in providing optimal customer experience, let alone fully understanding the entire customer service lifecycle. The reasons are published in this short insight as to why this is happening, even in 2020.

Customer Success Vs. Customer Experience — Is There A Difference

So what separates the two? Are customer success and customer experience really the same thing? Or are there differences that differentiate them? Let’s learn about these two separate things here in this post.
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AnswerDash Frequently Asked Questions

  • When was AnswerDash founded?

    AnswerDash was founded in 2012.

  • Who are AnswerDash key executives?

    AnswerDash's key executives are Jake Wobbrock, Andy Ko and Kevin Knoepp.

  • How many employees does AnswerDash have?

    AnswerDash has 6 employees.

  • Who are AnswerDash competitors?

    Competitors of AnswerDash include Kaleo Software, CCS Media and BullGuard.

  • Where is AnswerDash headquarters?

    AnswerDash headquarters is located at Wells Fargo Center, 999 3rd Ave #700, Seattle.

  • Where are AnswerDash offices?

    AnswerDash has an office in Seattle.

  • How many offices does AnswerDash have?

    AnswerDash has 1 office.